I can only get my tree to work on 5.1 Ihave downloaded version 6.0 and the new version of 7 and neither works for me as I,m a premium member wondering is it me or the software that doesn,t work properly
A revision mismatch migt happen when you restore an older backup of your family tree.
It alerts you that there is a newer version of your family tree in the online site.
In such case, when you try to sync, you should get a pop-up that will ask you if you want to update your tree from the online site, or you rather not update and sync the tree as it is (which you might want if you restored a backup).
I had no problems with version 6, but since upgrading to Version 7, when I generate a report, some "Fact Notes" are not shown on the reports and others are shown with the HTML print tags <p> and </p> around the information.
I've spent the past half hour looking over some five pages of complaints about V7 -- install problems, crashes, poor edit capability, lost data, bad sync, missing notes and photos, GUI issues, MH assuring us that they actually did beta testing (all of five people, you think?) etc. etc.
Please post in this thread if and only if
You have successfully installed V7 without requiring intervention from MH Support
It works flawlessly and you have encountered no issues whatsoever
Please tell us, as well, what V7 has that is better, slicker, more cool than V6.
Trolls and MH shills need not respond.
Looking forward to hearing from you. There must be somebody.
I have to say that I could be the candidate for your query. I am premium member using FTB 6 for last 3 years and I updated the application to version 7 without any recognized issues or lost data (at least for now) second day after MH announced release of v7 (I think it was version 7.099). I didn't turn off antivirus or anything else during installation process and no troubles appeared.
I started to be scared of what I did when I read first posts of users affected by all the troubles and I started to be little bit angry because of MH approach to these complaints - but on the other hand, to be frank, I was not affected by these issues - I checked possible amount of data and they seems to be ok, including integration with online web tree.
Of course, I reported several bugs to MH - but if I remeber things correctly, these bugs were already included in version 6 - like issue that Notes or job info related to person are not sorted by the date on the web etc, visible html tagsfor notes
Tony Strasser reports having successfully installed V7 on Win7. How? By temporarily disabling his anti-virus software and firewalls before downloading the FTB executable file.
I find that a bit odd; I have been working with computers since the Sinclair Z81 and don't recall ever having had to do that for commercial software (hmm, yes, some games had that issue). Still, whatever works. You might also try adding the FTB folder/files to the exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software for directions.
Tony goes on to note that some people have an incomplete install of FTB7 "that works but which was missing the plug-ins for Notes and that displayed the hyperlinks for smart matches and record matches. I found these have all come back once FTB7 installed properly."
Not quite a success story, since he says nothing about how V7 runs once it's installed completely. But definitely a good start as it meets my #1 criterion.
Not a lot of success stories here! So I'll add my onw.
I upgraded recently to .7118 and so far have encountered only cosmetic issues (missing horizontal lines on my online home page) or minor issues (sync hung up).
But I have to admit, because StupidSearch doesn't help me at all, I've been most of my work at <another genealogy site> where the search brings relevant records. And where the program also hangs up occasionally.
I've been doing a lot of side-by-side, comparing the two packages. I like the FTB GUI and sometimes I'm over at <other site> and thinking, "Why doesn't it work like FTB".
Maybe if I were working exclusively in FTB I'd encounter more errors. Hard to say.
Thanks for the reply! Thanks for the suggestion but the location is always written in the location field and not accidentally put in the date field but the site seems to treat them as 1 fact and let them run together! This would be fine if the location field was really short, like just a country abbreviation, but doesn't make sense when part of it has to be on a new line anyway.
I'm sending an email to support now. Thanks for the help. :-)
And yes, pure dutch blood. My grandparents names are van der Wal, van der Sluis, Stok and van Warners. :-)
In an email dated 23/05/2013, Daniel from MyHeritage Support wrote back to me in regard to my concerns about the poor functionality of Record Matching, SuperSearch, and the usless Record Detective. I quote part of his email, with my response, dated the same day.
"I understand that you might have had some issues with Family Tree Builder 7? May I ask why are you not upgrading? If it's because of bugs we would be glad if you could specify which ones and I'll try to help you solve them."
Why not upgrade? How much time to you have to listen?
1. File download issues
It's always difficult for an individual user to know if the problem is local (my own computer) or at your end. I'm using a HP ProBook 4510 Intel Core2 Duo CPU P7370 @ 2.00 GHz and 2.96GB of Ram, running WinXP 2002 SP3.
I haven't encountered this number of issues with any other software, especially not PURCHASED software, so I strongly suspect that the issue is with MH.
Where I write "you", I mean "you the company, MyHeritage" rather than "you the rep, Daniel D."
The V7 exec file does not download properly. It required some intervention on your part before I was able to even download the file (7009.exe). This is not a good start
It's very hard to find incremental upgrades. People on the forum have mentioned several V7 builds, but MH makes it hard if not impossible to tell which is the latest. Did your developers ever fix the Upgrade Wizard?
I just went to http://www.myheritage.com/family-tree-builder and the current file is .7107. Is this the latest build? Doesn't matter, it wouldn't download. [Update 4 Jun 2013: Current build seems to be .7108, and it wouldn't download either]
As several people have told you repeatedly, it would be nice to have a version log so we could tell what bugs were fixed in what build. But why do we waste our time? MH may listen, but they don't DO ANYTHING TO SHOW THAT THEY LISTEN.
I am still unable to downoad V7 using FireFox 21.0. The error is: "C:DOCUME~1TomLOCALS~1TempicZh48tQ.exe.part could not be saved, because the source file could not be read. Try again later, or contact the server administrator." (FireFox is a good example of how to do incremental upgrades, BTW. Fast, seamless, never a problem).
In IE8.06.001.18702 I don't get that error...but I don't get the downloaded file either. The file simply never arrives on my hard drive. (And I'm certainly not about to click "Run")
[Update 4 Jun 2013: Tried today with Google Chrome (Version 27.0.1453.94 m) and got this error
That's zero out of three different browsers -- Hmm, maybe it is my system??
Anyway, MH still has not been able to correct the download issues, despite being told of this by many users (I first reported this before 30 Mar 2013)
You do not give mirror sites for the download. Mirrors are common and helpful. Often a file that won't download from the US will download from a mirror in another locale
2. Reports on the forum
Never mind bugs, we're talking disasters. The forums show a number of people encountering lost data, lost notes, slow speed etc. That's discouraging. And you always answer in a private email so nobody ever knows if the issue has been resolved. I think that is a mistake.
You've several times directed users to go into the Register and make changes. Good software doesn't require that.
I have seen NO forum posts from users writing in to say how wonderful V7 is and how glad they are to have upgraded. NOT ONE.
Over this winter and spring I've done a lot of work on the family history preparing for a big family reunion this summer. I don't want to do anything that would jeopardize this work. I save often and backup weekly. An unstable bug-filled upgrade does not appeal to me
I have at the moment no particular use for the key features of V7. I do not use a smart phone or tablet. I can take my laptop along when I go to an archives, courthouse, or library.
Most family histories I've linked to via SmartMatch has been riddled with errors, incomplete, or contain data merged from my tree. No way I want anybody else able to get in and mess with my work.
3. Lack of confidence in MyHeritage, both the software and the company
Consider the atrocious performance of Record Matches, as I outlined earler. It doesn't help that you tell me it's an obsolete system: MH has let me struggle with that outdated system for the two years I've owned V6 and has never issued any incremental upgrade to fix the issue or even had the courtesy to alert me that it's outdated and non-functional. An alert and and apology would have done a lot to improve customer relations.
The lack of incremental upgrades to V6 indicates an insensitivity to user concerns and a disregard of known bugs and issues. Yes, you were concentrating your efforts on the big kick to V7, and that was a strategic decision of the company. However, your refusal on the forum to answer the question "How can I revert to V6?" was highly suspicious. PLEASE CONTINUE TO OFFER SUPPORT FOR V6.
The number of issues encountered with v6 that were never addressed or fixed does not give me confidence that v7 will be any better. V7 is bigger, more complex, and known to be buggy = the potential for headaches outweighs any potential benefit at this time.
4. Available alternatives
I can find records quickly and easily at ancestry.com (for a much higher subscription fee, of course, but it's increasingly clear that you get what you pay for)
I can search census and other records free through my local library
The Provincial Archives of Alberta is 40 minutes away and lets me search all Canadian records for a small fee
The local LDS church has a Family History Center where I can research US data (maybe world data, I've never asked)
Let me know!
I could probably go on for some time. Now you tell me three good reasons why I should upgrade. .
The appropriate response would be, "We recognize that you have some valid concerns about V7. Here's what we're doing to address those concerns..." Of course, typical of MyHeritage, I have had no reply whatsoever, [UPDATE: I did receive a response on Jun 6, a delay of twelve days] and no indication that MyHeritage is doing anything at all to deal with any of the issues I raise. They just don't seem to give a damn. V7 seem to be a poor product, so I wish MH would back up, do it right. Fix the bugs and issues in V6.
Thank you for your patience with my acerbic comments. I have your email, and I quote parts of it here:
1) Regarding the exe file download and install issue.
As I said earlier I've been involved in fixing some bugs regarding this matter, and it seems that this mostly was caused due to antiViruses blocking the installation file for some reason. We have made some corrections and some of them were reflected on 7107. We are also working currently on another build.
I just now went to check, and build 7108 does not download. I encounter the same error as before. I recently tried to download this build in FireFox, Internet Explorer, and Google Chrome, and all three browsers failed. I refuse to disable my AV protection to permit the download. Maybe the next build will fix this, or maybe you'll try some mirror sites. [UPDATE: Daniel sent me a link to what appears to be an alternate server; this file loaded successfully. At Daniel's request, I have done extensive testing on this matter, with three different browsers]
If you are familiar with software release you'd know that the first versions have the most bugs, and the later ones have the fixes.
Yes, I am familiar with software release. Before I retired I was working for an IT department testing custom software and writing documentation and user manuals. I'm generally an early user and beta tester of open source software. But I've never seen anything as buggy as your V7. It appears to have been released too early with insufficient beta testing.
2) Reports on the forum
As I've said above, indeed there were a lot of reports for loss of information, but I can assure you that almost every member that complained eventually got his information back. We made a fail safe in version 7 that when you upgrade it will immediatley keep a backup version of your family tree in v6. So you always have the option to go back.
"Almost every member...got his information back." I feel sorry for the ones who didn't.
"So you always have the option to go back" Then why have you consistently and repeatedly in these forums refused to tell people how to revert to V6?
Notes dissappearing - we fixed.
Smart Matches dissappearing was caused due to members syncing as new trees, those we didn't reported that they got back after awhile.
Photos dissappearing - you always have the family site to restore from, and the photos directory to restore from as well.
Individuals dissappearing - You can always use the backup.
You seem to be missing the point that these things should NOT disappear following an upgrade. Have those issues been corrected, so that users do not have to work to recover lost photos or data?
3) Lack of confidence
We do continue support for v6, but you've got to understand that if you complain about bugs we will always recommend you to upgrade to v7 because if we ever fix a bug it wouldn't be a re-run for v6 but a new build in v7.
You're asking me to leave the stable and functional V6 for the bug-filled and highly iffy V7. Not just yet, thanks.
4) Your comments regarding the supersearch
We wrote down all of your bug reports and notes - it took us awhile to get through, and we will try and work on the fixes as soon as possible.
That's nice. It would also be nice if whenever you release a new build you would say, "Build 7109 fixes the following bugs:"
I use a lot of open source software where the developers explain what they're working on, but you're a private company and don't have to tell your customers anything if you don't want to (besides, you have a Marketing Department to exaggerate for you and make all those grandiose claims that your software doesn't deliver).
The "Record Detective" is fairly new in this field, and we are working to improve it.As you have written to us as an issue in point #4 the record detective needs to start finding records from other individuals as well. It also works to investigate on the smart matches, I'm not sure if you confirmed matches and I would be glad if you could let me know.
Basically what it does is to also inspect the smart matches of your individuals and find potential records as well.
"..we are working to improve it." IMO you are working to get it to work, period. Like supersearch, it was released before it was functional.
I don't use Smart Matches. I do look at them, and occasionally I find a match to a tree that hasn't taken all its data from mine, and in that case I might look at the other tree to see if it has cited sources (few do) or has any information that I don't already have (few do). I no longer confirm smart matches because as they are they're a waste of time. A user named J. M. Steen has a good suggestion elsewhere in the forums.
If the Record Detective is examining smart matches, it's not going to find anything useful. The Detective should be examining RECORDS and matching more than the surname. Both it and supersearch should give the option to NOT include other trees in the results AND to exclude specific trees from future searches.