Here's how ancestry.com does it. Easy to find, not hidden in a forum, easy to follow and understand, in my opinion.
Mind you, my FTM has failed to sync the last three times in a row, and the third time got totally hung up in the middle of a sync and I had to shut it down, so it looks like that software has problems of its own (as a search for FTM issues will reveal).
One reviewer, lamenting the total loss of her data (both on her computer and from her online tree) when FTM 2012 crashed, wrote, "It clearly has a LOT of technical problems - the concept is good, but the reality isn't there yet."
Sooner or later, the worst is going to happen. No matter which genealogy software you use,
don't rely on the automated backup feature of the software, whether it goes to an online tree or to your hard drive.
make regular manual backups (to an external hard drive, a USB key or a CD)
make printed copies of all records and keep them (with full source citation) in folders.
We will improve our update reports to be more easily accessed.
As for the backups, it is very important to keep a physical backup of your work as well as a digital one. Today's world going towards more digitalizing and it proves to be useful if you are independant from the internet by keeping a local backup in several locations.
But it's important to note that the internet copy by itself is very important as well - we had a lot of cases where members lost their computers (the independant digitalized copies) and sometimes even physical records (due to fires, floods and other natural disasters), and their only other copies were found in our databases.
Our Family Tree Builder software can keep a virtual copy stored on the internet databases, as well as regularly keep a backup on your computer. We also allow you to back it up manually (including all your photos) which proves to be useful. Different reports (Book Report) allow you to print the records more conveniently as physical records.
Your voice, and the voices of other members in these forums are being heard by MyHeritage.
Dont worry about it. In fact just ignore the whole smartmatch issue. Its a waste of time in the main and a distraction for researchers. Unless the info is well documented and you can 100% accept the match as being correct (from a verification point of view) you could end up simply being the recipient of extremely poor information which is at worst, rubbish, and at best, correct. It's a lottery without researched information and verified source information.
You can only really use SM as a trigger to pursue research avenues if the person is in your tree and it gives additional info.
I use SM in this way. Even them there have been the odd error.
You need to understand that SM is simply telling you other people have the same person in their tree or at least the same person who may match your person in their tree. It doesn't nmean the matching person info is correct or accurate.
Unless you are 100% assured of the match and info don't use auto merge.
You could always turn SM off. Also, wade your way through the various settings and areas where settings are held and hope you have ticked all the relevant boxes to secure your tree, [general settings and privavcy invluding sharing of info and pictures etc.
Please note that the two individuals who posted before me are entitled to their own opinion about the smart matches, but they do not know of the many cases where individuals had success with the smart matching utility. My family personally found a connection with a different further part of our family. The Smart Matches can prove to be useful and we are constantly improving them. Our developers are working hard on implementing some changes on how the calculations are made making the whole system more accurate.
Regarding your original problem - I wrote to your email personally to figure out what may have caused the out-of-memory message on your computer.
All my NOTES have disappeared from my tree. Another bug in the system? Since I upgraded from version 6 to version 7 even my photographs disappeared, and had to be downloaded one by one again, all 600 of them. At one stage, towards the end of version 6, it was possible to copy and paste notes. Even this facility is no longer available.
Same thing happenned to me Doug. The information I entered in my NOTES field is still there - If I produce a report the full notes are included. But the editor only shows a blank field for the notes. It appears as though a link between the editor and the NOTES field in the database has gone down in build 7113. That's my guess.
But I'm not game enough to try entering any new notes information until this is fixed!
Thank you SO MUCH for the information about where to find my notes in Reports. The notes in the reports are pretty jumbled, but at least I haven't lost all my information. I wonder how My Heritage will get all this information back into My Family Tree Notes.
We understand that both of you experienced loss of notes in the software.
We looked into it and investigated your projects a little bit and we didn't find any errors that may have caused this, we could see all the information perfectlly stored and accessible. Which means that a simple restore from the site should get you back the access to the project and the notes.
You can restore your projects by following the guide here:
A further update to my problem. Having restored my project from the site, imported other people from a GEDCOM file, got rid of duplicate people, etc, I still can't edit or add any notes. I can SEE notes in the web biographies for individual people, or if I click on the Notes tab on the person card; throgh Smart Matches; reports; and presumably any other function that uses information stored in Notes, BUT I cannot edit existing notes or add new notes for new people.
Based on a screenshot that douglas and your descriptions it sounds like you both have the same problem - it seems that the notes editor wasn't installed correctly when installing the family tree builder.
A possibility is that the firewall blocked the installation of the needed files.
We would recommend to reinstall, this time turning off the Anti-Virus to check whether or not it will resolve this issue. Please reinstall using the next link:
I have the same problem, not able to read or edit notes. I have also a problem when I update, it stops installing when it comes to Viewer.exe. I have to uninstall MyHeritage befor I install a new version. I have now installed the 7117 build and still no notes.
I have a Win7 64-bit PC and Firefox as standard web browser and McAfee as virus protection if this matter. If I right click in the notes window and check the source I get a HTML document with a lot of jscripts and it seems to consern the TinyMCE. It seems to be the TintMCE that is not activated. According to the source code in the Notes field, it should show a 2 line toolbar with the TineMCE controls or am I wrong? But now it is empty.
I can see that you have an open conversation with Mor (my colleague).
My recommendation would be the same as hers:
Try to reinstall by completely uninstalling the family tree builder and then reinstalling version 7117 (this time shutting off the antivirus, just to make sure that nothing is blocking the installation)
If that fails I would be glad if you could tell me whether or not you used the tip given by J.M here. If so, this may have caused this issue.
We have downloaded the program and enjoyed starting to use it, but there is a problem. I cannot get it to show a tree that has my step-children, siblings, and ancestors on the same tree which is of course what I would want. Can you help?
I don't think you can get the software to generate charts showing multiple families at once (i.e. a chart with unrelated people in it). When I wanted to do this for a printed version of my tree, I made it by hand.
I have specified my sites, notification emails and reports to be in English and that works great.
However, the original tree was designed in Dutch and the tree report PDF is generated in Dutch. I haven't discovered a way to generate & print it in English. I'd love to find out if this is possible and how to go about it.
We hope to make some changes soon- so you would be able to choose what language you would like to receive your report (without basing it on your family tree builder language settings).
The other translations data would not be updated automatically. We would suggest that you work on one language data, you can do this by choosing your language (change it to be the display and the primary, or just the primary to the language you would like to work on), then making sure that all the data is copied from both databases and they have the same amount of data, and then deleting the one you wouldn't like to work on anymore.
If you choose to keep working on your tree with two databases, all sorts of weird problems may arise if you don't update them regularly (such as Unknown individuals suddenly appearing).
This is actually a quite nice feature in our family tree builder - in the sense that it lets you translate your trees to different languages: for example if you have both English and Spanish ancestor lines you could translate the english names comfortably to spanish as well (using the translation wizard tool, and the secondary language option in the language menu).