I have a repeated problem synchronizing my Tree Builder and my Family Tree. I even had support look at it and they couldn't fix it. Often I have to hit sync 3-4 times and then it works. Rarely it works on the first time. I get an error in the logs "unexpected server errors". I'm wondering whether MyHeritage is not equipped to scale on the server.
I'm scared to upload more than 1-2 pictures at a time because of the hanging.
If anyone figures out a solution, let me know.....
As synchronization issues differ from user to user, unfortunately there is no general advice I can give. If anyone has issues with their sync, I would recommend to send an e-mail directly to our Support team at firstname.lastname@example.org. I have sent you a personal e-mail so that we can resolve the matter.
As I experienced sync problems from FTB to my website (transfert freezing at step 4, 45%), I wanted to check if I had the last FTB version. The FTB internal update system check told me my 7.0.0 Build 7128, nov 2013 was the last one... But a quick check on the web informed me of a 7143, mar 2015!
I tried to download the new version. File was corrupted and impossible to get... I had to go to Cnet Download system to get a clean 7143 setup application !!!
I noticed that the OS X version recently made available is stamped 7.2.0 Build 7149, January 2015! In fact it is a Windows version encapsulated with Crossover by Codeweavers...
The "What's new in 7.2" puts in front "A full sync with website" but when you click on "Read more" you are directed to the 7.0 "What's new"...
When will we get this 7.2 version for Windows directly? I have a Mac but don't using it: the data format is different and I wouldn't be able to share it with the version on Windows...
By the way, upgrading to this version did no solve my sync problem... :-(
I have the impression that there are three official versions of FTB:
One when you check inside FTB
one when you use the FTB website
and the most recent one that is available from an official MH URL.
Since I have started using FTB it has always been this way...
By the way, when you are on the MH website that opens upon starting FTB try to enter into the status line the 7.2. version that was mentioned above. You will be welcomed to using version 7.2. That was what I experienced.
MyHeritage offers to build your family tree through the online site and the Family Tree Builder software on your desktop (the FTB). There are two main versions of the FTB: The Windows version (most recent - 188.8.131.5243) and the Mac version (most recent - 184.108.40.20649) that is adapted from the Windows version.
However, there are indeed several ways to download these versions. For example, you may download it from the MyHeritage site. You could also use the direct link that was mentioned earlier or you can update through the FTB itself.
So why when I check for udates am I told that my 2014 version is the latest?
Your reply was completly disingenuous and incorrect and didnt come close to answering the initial question.
When I run the update wizard I am told my version 220.127.116.1138 is fully up to date. Please explain when you have advised the latest version is 18.104.22.16843.
What's the excuse for that?
The FTB programme has not had any major upgrades in two years and promised changes and enhancements remain just that...promises. What are we paying for? A storage facility? Time this programme was brought into the 21st century instead of being an old legacy of DOS programming with third party bolt ons.
I suspect this post will be deleted but will repost it regardless.
I am following all directions to import a gedcom (exported from RootsMagic 7) ..... it gets to loading and then I get "The GEDCOM file could not be imported." ...... I have tried this with several gedcoms now, but get the same result each time. Any suggestions? .. Thanks.
Try checking your GEDCOM against https://chronoplexsoftware.com/gedcomvalidator/
Also check that you have not hit the limit of your account subscription for the total number of people you can import
ok ..... I checked with the validator ..... it did find a couple of error that I don't know what to do about. ...... also, I closed the program and went back and was able to get one of them ....... as far as I know it is a full subscription (FamilySearch affiliated) ........... I guess I need to go back to the manual and see if I can figure out what I am doing wrong.
Case in point i have 23464 matches in FamilySearch Family Tree, those are all Profile Matches, other trees I can Copy from. None of them are "RECORD" matches. I can choose blindly from these "PROFILES" that match the 9339 names in our family site.
This just started happening. When you click on Sync, it says "Sync operation is currently active, please wait and try again later". BTW,this is FTB build 7143 on Win 7 64bit.
It makes no difference how long I wait (even hours). It never completes. Biggest tree is about 800 entries. Total of about 4 trees is 1200 entries. I have exited the program, restarted it, even rebooted. It never finishes.
Now, the reason I pressed the Sync button was because something screwy is happening with my tree in terms of Smart Matches online. Good, confirmed matches will overnight become confirmed matches to another random person. For example my sister suddenly became a confirmed match to my g3 uncle in another tree. While before my sister was my sister in both trees. So either this is a different problem occuring online or else I suspect some sort of corruption is occurring someplace and being propagated because of the appearance of the FTB sync problem at the same time as the online Smart Match issue.
I did run the consistency checker and there are mild errors (e.g. forgetting to flag someone as dead), but nothing major. Likewise there does not seem to be any major duplicate people issues. But I can't be certain if the local FTB tree is the same as the one online, because the sync never completes.
I'm tempted to save all the trees as gedcom files, delete them and then create new ones from the gedcom files. But I hate to do that if it won't do any good, and waste time.
I shut down my system, disconnect the internet and rebooted.
I could then start FTB and go to the sync settings and break the sync.
I then opened MH and logged in. My account is still there. However all my trees are gone, and even though the purchase history says I'm a premium plus member, it says I'm just a basic user with nothing. But it still has my site photo.
As an experiment, I think I'm going to start FTB and see if my trees reappear online. I don't know why they disappeared online, because the FTB unsyncing I talked about was done with the internet disconnected.
Restart FTB, enabled sync. It said something of the sort that the trees were not matched, and which site did I want to use as the tree. Since there was nothing online at MH I select "upload". The online MH account then suddenly switched back to PremiumPlus. And SmartMatches reappear but with the apparent same bogusness.
Is there a way to simply restart the entrie SmartMatch process?
The problem is worse than discribed above. When I start FTB, I'm presented with a notice of an out-of-sync condition and offered three choices: Download, Upload, or Cancel. None of the choices can be selected, the notice cannot be dismissed, FTB cannot be exited, Task Manger cannot stop the process, and a Windows 7 re-boot is required.
I dare not reinvoke FTB until a fix or work-around is reported.