I am running the Free version and had over two hundred names in my tree, not yet reaching the 250 limit for a free tree. When I opened the project this morning it had deleted my whole tree! The name is still there but all my files I worked hard on adding have completley dissappeared! When I first opened it, the program again asked me to choose my language and launced a message offering me premium. Then it asked if I wanted to create a new tree or work with one already there so I chose my tree name and clicked open and it is empty! All my information is gone! Is this some sort of glitch or did this happen because I am so close to hitting the limit for free members?
Looking at your account details I can see your family tree alright.
Could it be that you are having trouble to see the tree itself? Could you please try and view the tree with a different browser such as Google Chrome or Mozilla Firefox and report us if this problem still continues?
I have come across a situation where two persons in my tree seem to be the same person. I still have to confirm this, butit is very probable.
Since both of them have other persons connected to them (in effect each of the two is connected to its own mini-tree with other individuals), I would like to know, how I can merge these two people together and thus connect two separate trees into one.
No other person in this tree is duplicated, only this individual.
As many others, I am eager to be able to use FTP, and have that same data be editable online. Personally, not so much because of other family members making changes, but because I want to use an Android tab to bring with me to relatives to edit or add information, and of course - be able to use my cell phone to add pictures of at least living members.
To be able to make adjustments on-the-fly, so to speak.
I have not yet worked with an online version of any family tree, other than to test. I notice some people out there have already been invited to betatest the latest version of FTB (version 7) and I am wondering if anyone have been able to try out this feature of working online with the sync capabilties it offers towards FTB.
From what I can see - working on an online database is quite "limiting" towards working on FTB. For one thing, I have not yet found an ability to add information-sources to the online version, so I am a little bit paranoid about exporting my current database from FTB to online if I can't go back. FTB just seems to store MORE information than the online version - or am I wrong?
I have found a lot of good sources for some of my information. Online church registries, and pdf files of older writings, and such. On FTB I attribute them a source, as a sort of authenticity-stamp, if you will - and I'm afraid I will lose some of this information if I export to the online version.
If this was not the case, I wouldn't have a problem ONLY using the online version, because it is a little-bit of a hassle keeping the data stored safely, with backup and eveything.
Anyone experienced with these things?
Also - how would one go about to get access to the beta - and, when is it going to be released? Any information on this?
When in FTB I go to Tools > Check for Updates, I am told that my current version (18.104.22.16834) is "fully up to date".
However, a new version IS available, so obviously, the Application Update Wizard is NOT functional. Perhaps it will be turned on "someday, soon".
The stability and bugginess of 7.0 remains to be seen, but a good upgrade shouldn't require users to edit the registry or mess with dynamic link library (.dll) files.
Besides which, I had a hard time FINDING the new revision. I couldn't locate it through FTB. I couldn't locate it via my family site on myheritage.com. I couldn''t find it here on the forums. When I googled it, I found media stories in four languages announcing the release. And, oh, look, there in the press release was a link to where the new version can be downloaded.
Why make it so hard to find?
What's new in 7.0? Apparently, nearly nothing much. The media release says only that " The new version 7.0 adds new languages... enjoys a graphical facelift and sports better looks." A new GUI, whoopee. That plus bidirectional sync and SuperSearch. That's it?
The release claims that "7.0 is the first to enjoy the company’s successful Record Matching technology" but that's not true; Record Matching is available in 6.X (and it doesn't work worth crap). Maybe V7.0 actually works? "Record Matching is a discovery-finder and a time-saver. It automatically researches every individual in the user’s family tree and looks for matching historical records with high accuracy." High accuracy? I'll believe it when I see it. It's got to be better than RM in V6.x, which produced up to hundreds of thousands of totally irrelevant matches (and then expected you to pay for them via a subscription to WVR!).
Even the download page has little to say about what's new and great about 7.0. The "Learn More" page that goes with the V7.0 download page shows screenshots identical to my V6.0x, which suggests that either the "graphical facelift" isn't anything much, or the programmers were too lazy/have not yet gotten around to updating the "Learn More" page.
In fact, the only way I was able to learn the new features of 7.0 was to stumble onto the link in the above forum post. Talk about hiding your light under a basket! And many of the things listed there are already available (perhaps in limited and semi-functional form) in V6.00x.
Bidirectional syc, something I don't particularly want. Do I want to have somebody be able to change my tree online AND have that in turn change the tree on my computer? NO WAY. Only if I have complete and total control not only of WHO can change my online files, but WHAT kinds of data they can edit, and WHETHER OR NOT I want those changes to be sync'd to FTB on my computer.
At the moment, I don't plan to download 7.0. There seem to be very few good reasons to do so, and some good reasons not to.
I think, that biggest changes are "behind the wall", on the background the main FTB engine. Such as using newest SDK for developing etc.
- You are from english spoken community, but we in Europe are very happy for Unicode support to our punctuated names. (the Germans says "endlich!")
- Is fully enhanced personal profile, so contains and syncs really all items as online profiles on web (they are pre-enhanced before 1-2y).
- About bidir sync: sure, I want have my data fully under my control too. But is for ME very useable, possibility of change of data online, immediate when obtained, such as on visit etc. And, try reading the description carefully: online edit is available only for owner of tree! Really, only for owner, neither for other webmasters. For other members of site maybe in future, after creating permission tools. So, it’s not dangerous.
(The only thing I miss, is native App for my Windows Phone :-(
- Fine facelift - really only fine, but now corresponds with webpages design, incl. better colors. It can be accepted.
- RecordMatching I cannot judge, as RM is really useable only for peoples on american continent. I not use it, me not found no one right match.
- It’s NO hard to find link for download. Simply scroll webpage down, to green bottom, and there is link. Many years yet.
- Update wizard is the only problematic thing, is still not functional, years ago. I reported it many times, nothing happened. Problematic is UpdateChecker, called from HKLM...Run. He requires UAC manual confirm. Better will be rewriting it as Service, running under System account (such as Skype updater).
So, as result, I can upgrade recommend asap. Yes, with prior full manual local data backup incl. photos.
If there are any bugs, they must be detected by using, no staying on old unsupported version.
Changes "behind the wall" -- fair enough. Maybe you have to use it to notice the difference. But are the many features requested by users of V5 and V6 incorporated? No mention of these in the feature list that I saw.
I realize that you serve an international community; Asian languages and Unicodeare important to a portion of your customer base. But I can't consider these things new in terms of functionality. Doing the same old things in a new language? Pfft.
RecordMatching I CAN judge; in V6 "me not found no one right match" either. Waste of time. Waste of money.
No indication that the "new" SuperSearch will be any better. I gave it a try and all it found were a dozen trees that clearly derived from my tree, along with a few historical records that MIGHT conceiveably be relevant, except that I would have to pay for a data subscription to even see if they're the right person. And I refuse to buy something that I can't see on the off chance that it might possibly be of value.
HINT: My subscription to ancestry.com gives me complete access to all those records without having to pay extra. The competition offers a better product at a better price. Why should I buy yours?
Link for download - you're right, it's at the bottom of the web page. I just expected it to say "New Version 7.0" instead of what it always said. Still, I should have paid attention to the little "NEW" flag.
Update wizard -- "I reported it many times, nothing happened". How odd, users have had the same experience, we report a problem or concern, we suggest a needed feature -- nothing happens. We can wait months or years without a response.
And, Tomas, nothing is exactly what happened when I tried to download V7.0. Well, not quite nothing. I got an error message that said "C:\DOCUME~1\Tom\LOCALS~1\Temp\grPS3RNB.exe.part could not be saved, because the source file could not be read. Try again later, or contact the server administrator."
So I'll go back to my earlier comment: an upgrade should not require you to mess with registry entries, .dll files, OR server administrators!
It looks to me like the release was a bit premature and I'll try again -- maybe in a month or two, after MyHeritage has time to get it working right. And SURELY MyHeritage is going to continue to support V6.0x!
You have right in more things. But I keep in mind, all things must be solved step by step.
What could be the mainly asked feature, while working with FTB? I think, from forums, that can be just possibility of bidir synchro. In other words, collaboration with remote family member. Technically, giving him rights to edit/service his own part of tree on web, while I continue working in FTB globally. This feature is starting in FTB7, in first version, meantime only for owners. Good would be possibility, adding edit permissions from one person in tree, and subsequently to depended persons, to his branch only.
I thing, starting this is the main feature of v7. All others are under it.
About data subscription: here you have right about 50%. My idea is, that could be more levels of membership:
Basic (free, as is),
BasicPlus (low-price, 750 persons, one-shot try-quota of data credits, unblocked SmartMatched sites communication),
Premium (as is, but with limited quota of data credits added yearly-cumulative)
PremiumPlus (as is, with activated backup and unlimited data access - really all features activated, incl. future)
About problematic download: have you tried direct download-run, or download-save-manualrun? Try surely the second way, eventually with more browsers/downloaders, and before it clear temporary files and caches. Maybe is problem in any web cache on the way to you, or overload the main download cluster of MH. The symptom you described appears as basical internet problem while downloading, unrelated to FTB. Try alternative link:
(The build 7099 is the only official and currently supported. If you can test the very latest technical build, try sequently change the both numbers in link to 7100, 7101,... Do not forget for prior backups!)
Before running install, try restart of computer.
Does anyone know if there is a way to change the default settings for printing of a book (or other) report?
It appears to be printing using Times New Roman (or similar) font size 10 (or less)
As it saves as PDF file and i have not got the PDF writer software or a paid account, it cannot be done after the report has been created.
My mother finds it extremelyu difficult to read and i would have thought that with all the diversity and equality rules and regs that there would be an option to amend settings to a more readable format such as the recommended Ariel 12 or larger.
I also have family members who require various different standards such as paper & font color and so on. any assistance would be appreciated.
Thank you for writing and we appreciate your patience regarding this matter.
I understand that you want to further customize your chart, in order to do that you can specify additional settings by creating a chart and then choosing the "Advanced customization settings". There you will have the option to change the font size.
As for the paper color - you can change the background color for the chart in these settings as well.
Please, let me know if this is what you have been looking for.
You can also change these settings by making a chart in the family tree builder software, and above the display of the chart you will have a little button of "Options" - there you will have all the options as well.
I understand backgrounds etc can be changed in Charts but it is the 'Reports' section i am looking at.
Basically the default font setting etc does not match the recommended ODI (Office for Disability Issues) font size or type (they recommend Ariel-or other serif sans with size 14). I printed a book report for my mother & wish to do so also for other family members however my mother is struggling as your default font int he book report appears to be Times New Roman size 10. As your book and other reports automatically default to PDF export format there is no whay to edit post publishing.
My question is how do i change the defaulf font, size & colour prior to producing a book (or other) report. It is not in Options and reports do not ahve advanced options post publishing.
Thank you for writing back and I'm so sorry for the confusion.
Unfortunately you can't change the font settings to produce a report with a bigger font prior to the creation of it. However for some reports you are able to change it after it is created by clicking on the little "Options" button when creating them in the Family Tree Builder.
As for the family book report - this is one report that you will not be able to change the font for, or any other settings in that matter. However, you could try to find online a converter from pdf to doc which will allow you to open the document in Microsoft Word and change the font so it will fit the recommended ODI font size.
I added this as a suggestion for our developers and they should look into that - however it might prove to be a little bit difficult as the book report function is third-party application that was created by Nigel Buffton, and he intended the reports to be exported as pdf.
So this may take awhile and perhaps would not be released on our next version.
I have subscribed to the monthly backup plan. My Tree has 37,000 individuals on it, and my project has almost 600 members.
I have two trees - one with only 3 persons, but this is a web tree - that allows me to back up all photos and videos uploaded by members. The really big tree is a tree that is not a web tree (ie cannot be edited from the Web) but is managed from a local machine with Win XP SP3, using FTB 6.0.
For the last 6-8 months (probably more) the second tree is with thousands of photos and tens of thousands of individuals, and probably over a hundred thousand relationships and dates, is not getting backed up. MyHeritage Technical Support simply tell us that large files cannot be backed up - then what is the purpose of paying every month for a backup on Amazon.com's servers, we wonder. So we are reliant only on our own backups.
I have a large, 37,000 person tree with probably 2,000 photographs. I cannot publish only the changes made, so I have to upload the entire tree every time I want to update the Tree on the Web.
For the last 6 months, I have been unable to complete the publishing process - it freezes when the progress bar reaches 73%. I use Win XP, SP3 with FTB 6.0 I have found that the data uploads, but not the pics - and I cannot reliably predict which photos publish and which don't.
Help will be appreciated as MyHeritage technical support has been unable to provide a solution for over 3 months, and are now telling me to wait for FTB 7.0
You are absolutely right. There is a problem with the MyHeritage server according to the support team. I have tried to upload since Dec 16:th 2012 without sucess. The team is working with the problem but have not succeeded so far. I have sent my tree to the team and they have NOT been able to publish the tree, it stops at 73%. The data files upload Ok but NOT the photos. My suggestion is that you open a Service Ticket so we can push the team from several angles.
I'm taking care of both of you. I've received Jack's package and project and I should be able to investigate the issue further. I've already sent both of you detailed emails about this issue and hopefully we will be able to find the source of the problem soon.