I sent another email regarding printing on multiple page to the Support Team and received an instant reply as follows. I haven't tried it yet but hopfully it will be of some use to you :-
Thanks for your email. Sorry for the trouble you're having with the charts. It will take us some time to fix this, so meanwhile, please download our free Family Tree Builder software from here: http://www.myheritage.com/family-tree-builderIt provides all the printing capabilities we have on the site including printing on multiple pages, and it's free. You can import your GEDCOM to it, and then prepare all the charts you need to your heart's content.Please let me know if that takes care of your urgent needs ahead of Christmas.Best regards,
You used to be able to until a few weeks ago. I've got the same problem. I was told to take it to a printer's to get it enlarged. However, this isn't practical as I want to give copies to relations so that they can update it.
I want to give access to my other extended family memebers like cousin brothers, brother in laws etc to not only view the family tree but also add more relatives into the tree.
This I want to do with out giving my username and passwords to them.
I've got a couple of questions concerning the syncing of FTB & MyHeritage.com trees.
I started my tree online, so I don't have a Gedcom file to work with. What started this mess is that I found that my wife's grandmother was married twice, and had three kids with each husband (which I had originally attributed all to one husband). From what I've found, the only way to change someone's parents is to use the "detach parents" and "attach parents" option in FTB.
So...first problem - what's the best way to import the tree? I've been downloading it through to "Manage Tree" screen and loading in in FTB. That doesn't seem to download & load all of the pictures I've added (and oddly enough, does download some older pictures I've deleted from the album). Why is that?
Second problem - when I do publish the tree, I'm expecting it to *update* what I have there - that is, leave the unchanged stuff unchanged, change the stuff I changed, and add the stuff I added. What it's doing is just publishing a whole new tree (viewable on the drop-down list). Also, the pictures aren't making it back in the publish step. I've checked to make sure that the pictures options are set in the publish screen. What's up?
Within my family there are a number of members that have remarried and had childern by multiple partners.
I know how to create multiple partners and to add childern to the relievent couple, but the problem that I am having is when I produce a chart of the full family it will only show the childern from one of the couples and it ignores all the other children.
What's the best way to get the chart to show all children on the family tree chart?
Hi,Of course you can also export the tree that you have on the site to your computer.
To do this go to Manage trees where you have a list of your trees and choose export gedcom, save it where you can later on find easily, and save it with a different name then the one you already have. Then go to FTB and choose import Gedcom, and import the gedcom you just exported from the site.
I have been unable to publish my family tree. The upload gets to 70% and then I get a "Server Error. Database Insertion Error." Tech Support recently had to open a new family site for me b/c my old site was corrupted. I have not yet been able to publish a tree on the new site. Are there a lot of these problems going around? I'm getting frustrated. What do I neecd to do to fix it?
It was suggested that my security software may be getting in the way. I turned it all off temporarily and had the same problem.
Hi guys, what should I do so that all the siblings are displayed in order in our Family Tree? Right now, the oldest is sitting right in the middle of the tree and looks very disorganized. Any tips?
The family tree will resort the members by birthday. Have you entered any birthday information? After you enter the birthday infomation, the next time to reopen the tree those members should be resorted. You can also use the "F5" key to refresh the page after entering data.
The family tree will resort the members by birthday. Have you entered any birthday information? After you enter the birthday infomation, the next time to reopen the tree those members should be resorted. You can also use the "F5" key to refresh the page after entering data.
Maybe covered in the past but, is there any way to see a tree with ancestors from both persons (man and wife)? currently you have to select one of them no way to select both.
Today when I tried to update my website, the FTB upload hung at 99% saying that it was waiting for the website to process the data. I waited for a long time, but it never completed. I was able to update another family website.
I tried deleting the family tree on my website and creating a new FTB project, but all that accomplished was to leave me with an empty website. I also tried creating another website, but that one did the same thing. Could my database be corrupted in some way? Please help.
The websites in question are: oneilshepard.myheritage.com and site0e93429a78xmb17276.myheritage.com
In desperation I tried exporting a GEDCOM file from FTB, then uploading it to MyHeritage.com, This worked, and I now have a family tree on the web. My next step was to download a GEDCOM file from the working website, then imported it into FTB. This also worked. Great. Finally I made some edits in FTB and tried to publish the result. This did not work. It still hangs at 99%. What the heck is going on here?
A possible clue - I noticed that the website dropped the O and named the family tree file "Neil Family Tree." Could your website be choking on the apostrophe?
I cured the problem myself by creating a GEDCOM file from FTB, editing it to eliminate all apostrophes, opening it in FTB, then publishing it to MyHeritage. The upload completed, and now I can upload changes and additions with no problems. I tried adding apostrophes back to several of the O'Neil names and had no problem publishing the changes. So, the problem with apostrophes is somewhere other than in the names of individuals. Looks like a BUG to me.
Names that I know are duplicated in another website do not show up as matches in either website. Every other duplicate in the two websites shows up in the list of matches, but not O'Neil. Should such names be entered without the apostrophe?
Strangely, a search for O'Neil in the Genealogy area turns up all variations, such as, O'Neil, ONeil, and O"Neil. So it is possible for your software to recognize this sort of name.
I just found part of the problem. Smart Match had matched Susan Drew O'Neil with Burton Drew O'Neil, her grandfather. How could this happen? Anyway, I changed the status of the match from unconfirmed to rejected and reran the matching process. Now the O'Neils show as matches in one website and FTB, but not the other. The FTB that still doesn't show the matches also has a problem with uploading. The upload stalls at 99%. Strangely, after I aborted the process, I found that the changes were shown on the website. I can upload to my other website, so the problem seems to be specific to the misbehaving database.
I have got a serious problem. My tree has started to corrupt the date of birth and death fields! It is 13,000 people but I now realise this problem started at half that size, or less.
Basically I get DOB with entries like "12 DEC" replacing the correct one. And, what's worse, if I clear these fields for those people, more and more turn up!
Any ideas? I am a bit disappointed as I have invested a huge amount of work and now the tree is becoming useless.
I installed and have been using version 3.0.0.802 on my computer.
I tried to install on my laptop and work on my tree, but the version available for download is 2.0.0.676 and I get an error when I try to open the project that was created in 3.0.0.802.
I've been looking for the download for 3.0.0.802 since I deleted before I realized that it wasn't available anymore. It's irritating to have some of the nice things in that one and have to go back to 2.0.
) 