I just downloaded the program (free version) for the first time tonight to my laptop (runs Windows XP). The download went fine. I go to open the program and it get's me to the Quick Start Wizard, where I try to open a .zed file from a family member also using FTB. I see her chart briefly and then the program disappears. Then I tried to start a new file and the program shut down again.
I have the same problem and I've run the program on my laptop before. There is no error code or anything, it just says the My Heritage program has stoped working. I works fine on other computers, but I have no clue even where to start looking to fix this. I don't believe I've changed anything since the last time I used the program.
Are you logged in as the administrator of the laptop when you download, install and run the program? If not, please log in as the administrator and try again.
Can you please add the following .exe files as "accepted" in your antivirus/firewall?
Click on the START orb
Type system in to the search box there.
Then Click on System to open it.
Click on Advanced System Settings.
Under Performance, Click on Settings.
Then Click on Data Prevention Execution.
Click on ADD
Then Browse till you find MyHeritage which is in the BIN file in you Program Files where you have FTB installed
Double Click on MyHeritage,
Click that file so that it appears in the box File Name box
Then Click open and it should appear in the Exception Box with a tick in the square alongside the name of the program, then APPLY and OK everything. You should find that FTB will work fine in Vista.
My family tree is working perfectly when in tree view, but I am getting many erroneously duplicated entries when using the descendant chart view. People show up as their own siblings and/or spouses with entries repeating several times on the chart. I hope this is a known problem with an easy fix, but I wasn't able to find any previous posts on the topic. Thanks so much for this great program.
I have issues with the french revolution calendar which doesnt accept year value below 100.
Or, this calendar has only last 12 years, and i always receive a message saying "invalid year" whe i want to enter a date in it :-(
I was trying to produce a 10 generation Fan Chart - about 70% of the names are filled in. These are my Great-Grand-Parents - on 1 of them it always causes a program crash although the others appear to work. I suspect it has to do with trying to build boxes on pages that are not defined - i.e. the fan model won't fit on the current template. This is a reproducable error - I am using Windows XP with the current Service Pack - plenty of disk space available etc.
This is a major problem with most reports. The Fan-chart crashes when I try to show more than 10 generations. And if I choose more than 7 generations, the last 3 generations are all blank boxes.... no names or data at all.
Above 10 generations, the program crashes.
The new "All-in-one"-report also crashes.
Due to an overflow somewhere? Seems like it is a memory problem maybe on large amounts of data?
I suppose you are trying to build your tree on FTB.
To add your siblings just open you tree, and your card there is edit. Click Edit>Siblings> Choose add sister or add brother etc.
You can add children the same way.
As for grandparents you should see empty boxes above your parents that say add mother and add father you can add your grandparents from here or you can add parents to your parents again from Edit on the person card.
I wish there was an Undo function. I made a mistake of detaching the wrong spouse , ( I did not quite understand how the detach function would work when I tried it ) now the children are attached to the one I want to remove. I have not found an easy way to fix this. I had to individually reattach each child to the correct parent , then delete the unwanted spouse. Is there an easier way to correct mistakes with the attach and detach functions? Tks
I use the latest version of the software and my settings for screen language is Norwegian. Main data language should also be Norwegian (and is set to NO).
Every time I start the program the setting for data language is reset to English. This causes problems when writing data into the program in the wrong language...
I did not have this problem in the previous version of the software.
