Can you both please check what languages you have set for your tree in Family Tree Builder?
Please go to the Tools menu > Languages.
Note that there are three options here, the Display language, Primary Language and Secondary Language. You will need to have the appropriate languages selected.
If you originally entered your data in one language, and no longer have that language selected as one of your data entry languages, then you will not see that information that you entered in that original language.
If you would like your information to be in a different language than what you originally entered it in, then select the original language as your primary data language, and the new one as the secondary one. Then go to Tools menu -> Translation Wizard to translate the names to the Secondary Language. Why must you do this? The original entry of data for the Primary Language must be “translated” or converted into the Secondary Language. The Translation Wizard is a fast and effective way to do so.
It seems it is a language issue. I originally imported an English gedcom and wanted to continue in Dutch. I set the language settings to fully Dutch and that worked for a while untill I lost the surnames. Just now I started the software again and the problem seems solved. I checked the settings and notice it has been set to viewing language Dutch and primary language English.
I cannot remember doing this but the problem is solved!
FTB (free version, 188.8.131.523) seems to have two major problems with the Slovenian language:
If the display language is set to Slovenian, the program crashes every time you want to save a project and overwrite an existing save. It can be worked around by saving it under a new name every time, but it's rather impractical (I rather use English as the display language now). This bug is probably not system-specific since it affects people on different OSes and hardware.
If I try to create a book report when the data language is set to Slovenian, I get the following message and cannot continue (see attachment). Is this a bug or am I doing something wrong?
Got same problem written above. I use FTB since version 3.xxxxx, diplay language was english (US/UK) and primary data language was slovenian (SI). When i install version 4, I expirience same crash, on same way as poster above describe.
First I thought that problem is in incompatibility of data, beacuse of versions diferences, but since i didn't have backup of version 3, I keep save project as different names (very annoying and opaque). Then I read this post and change display language back to US/UK, but keep primary data language on slovene and it works perfect.
In version 184.108.40.2066 this bug still exist!
I was thinking to become a premium member, but bugs like this keeps me away from beenig subscribe, beacuse my mother (as primary user) doesn't understand english.
I'm new to using this software so I suspect I have missed something. Everything I read tells me I should be able to merge a GEDCOM file into my existing project. However, when it won't let me do it. Here is what keeps happening.
I have my main project open. I go to <File><Import GEDCOM>. The fisrt dialog box comes up and asks me to select my file type and browse for my file. I select my .GED file and click next. Then I get this message "There is a Geneology Project currently open In order to procedd it should first be closed. Are you sure you want to close <project name>" If I choose NO or CANCEL is takes me back to the previous dialog box, if I choose YES the file closes and the GEDCOM opens with with only its data. No matter what I do I can't get to the next box where it actually asks about merging. I'd appreciate any help I can get, this has become pretty frustrating.
and in the third menu, choose to merge with the original project that has been closed.
Keep in mind that you will have to delete the duplicates, and attach the links between the two trees after the merge is complete.
Noam MyHeritage Team
I want to Merge the tree I have been working on in Family Tree builder with a GED from another site so I can get combine all my info into My Heritage. When I do this it creates all new people with my existing people. What are the recommended steps for merging the data.
In Family Tree builder I have photos with Tags for most of the people and there genral details (DOB, Death, Marriage, etc.)
In the GED there are lots of Source References.
Right now it seems it is a manual process of re-entering the details from the GED into Fmaily Tree Maker, hoping there is a cleaner method. Is the a Merge feature after I import the second record for the same person? for Example if there are two John Doe's is there a way to combine them?
Exactly this problem have I been asking about for more than two years now. And you always tells that this feature is not avaible yet. So tell us now - is it a policy you have, not to make a feature like this in FTB?
It is important for people with large GEDCOM to merge with FTB to know when or if this will be possible or not.
It seem that there's a bug in the Ukrainian localization.
There's a person in my family tree whose name or surname I don't know. But I want to include her to my tree because there are some facts connected to this person. When I do this her card is titled as "Причина невідома", i.e. "Reason is unknown". It would be better to say "Невідомий (-а)", i.e. "Unknown" (person) but not a reason.
I am very disappointed with the support that I receive for Family Tree Builder
For nearly six weeks I have tried to get resolution for problems despite being assured that the head of IT would investigate -
1) On every upload all pictures are repeatedly uploaded - this is not acceptable during poor connection speeds, also at the moment I have only 30 pics but do not wish to upload more until this problem is resolved.
Has anyone else experienced this problem - and found an answer?
In an attempt to overcome persistent slow uploads I have since installed FTB on my PC with Win7 (previously on my laptop with Vista) but it performs exactly the same.
2) If I perform more changes within an hour or so of the first I get the message that the file which is already uploaded is newer (by exactly 6 hours ahead of GMT) and on one occasion it did not allow me to update until the next day. (Yes my PC clock is correct!)
I rather foolishly subscribed for 3 years having been impressed with initial testing.
I am experiencing exactly the same problems, using the free version. Every time I update to the website, it appears to re-upload all of my photos. Additionally, the website reports a 'Last updated' time several (6 would be about right) hours in the future, so if I try to upload a second time in a row, it tells me that the website version is newer than my local version (which is not correct). It seems that the website version time is not being compensated for my local timezone (GMT).
I'm sorry you are still having problems. We have researched the issue quite thoroughly and are unable to find a reason why you are experiencing this problem. At this point in time we will not be able to invest more resources to resolve the problem for you.
I apologize for the inconvenience. We do try to research and resolve every single problem that comes our way, in this particular case we are going to have to suspend further research on this issue because we have other issues which demand higher priority. When we have time we will continue to look into the issue.
I have fully refunded you for your November 27th payment. I also left your family site as is, please feel free to keep using it on the Premium level.
Thank you Jaiel for the courtesy of your reply.
It is a shame that the problems with FTB cannot be resolved as having tried 3 various FH programes I found this to be best.
I tried to Publish once more today and with just a few names added (approx new total 1,300) it took 4.3/4 hrs to publish successfully (Broadband upstream speed 944 kbps). The previous attempt failed to upload any photos with "Warning: 42 photos were not added ....etc....upgrade to a better plan..... Due to site quota:42 " I had not added any photos so don't understand why they upload again? - I mention this as someone else may recognise the same errors, I cant believe that I am alone with this.
Thank you for your generous offer to leave my tree in situ, I will continue to check it out from time to time, hoping that one day these problems may be resolved.