I left a post to Noam for the same issue in another thread. All I've done in the last 10 minutes is launch the program [ver. 22.214.171.1246] and clicked on a couple of names. Nothing else.
In Task Manager I've watched the memory usage go from 26 MB to 502 MB in 14 minutes. Before I disabled my anti-virus agent [CA's eTrust 8 w/PestPatrol - corporate version] I watched it skyrocket to 1.7 GB in 10 minutes under the same conditions.
In the time it took me to write and edit the paragraph above [about 2 minutes] memory usage for the process MyHeritage.exe is now up to 1.2 GB. It usually settles in at 1.9 GB after which I always get the "Out of Memory" error if I try to close the program or just try to save and close if info has been edited.
Now @ 1.397 GB
I too am having this problem. After reading this thread all the way through I decided to try the task manager experiment as well. I opened up the task manager, then opened up the FTB program, and watched MyHeritage.exe memory usage count up, even when idle. I do notice that clicking on names to bring them into focus does seem to make it count up faster.
When this first happened to me, I did set the number of research instances to 5, just like you suggested. I have noticed it slowed down the out of memory time, but not eliminated it. Right now I am setting it to only 1 at a time, and it still seems to slowly eat the memory away.
Would you like my project as well? I have no problem with donating it for a good cause!
Thanks for your offer to send your tree for testing.
We believe we have found the problem and have added a fix to the next release of Family Tree Builder that is planned to come out shortly.
The problem seems to have been caused by some changes made to a third party database that is included in Smart Research.
Basically FTB is deciding that one particular web site is returning an infinite number of records, and FTB is allocating an equally infinite amount of memory to hold all those records.
The cached data files that FTB uses for Smart Research are in a folder named “Site 131” located here: C:\Program Files\MyHeritage\Research\Temp\MHR\Site 131
Any files you find in that folder with an extension of “MHR”, please email them to email@example.com with "Out of memory" in the subject line.
This information will help us fix the bug more quickly.
We have a memory leak problem with Smart Research. We have already fixed this bug in the upcoming version of the program, which will be released soon.
In the meanwhile, you can try to use a workaround:
Please close FTB, find your main.cfg file, which is found in Programfiles\Myheritage\Cfg\main.cfg
(If you use Vista or Windows 7, in which case it will be here: C:\Users\(your user name)\AppData\Roaming\MyHeritage\Cfg)
Edit the file with note pad, and edit this line:
change it from 5 to 1.
Save the file, and re-open FTB.
If that doesn't help, you can change the parameter to 0, which will disable Smart Research completely.
Hi... I am also suffering with the same "out of memory" problem. Went thru my computer tech guys and they tried to change some settings to help me out but nothing worked. I just have to have the program turned on and it says out of memory. very very frustrating. Am trying to finish one segment of the family for their family reunion next week and I don't think I will be able to do it for them. What can I do?