The reason the grey "unknown" shows up when you try to delete someone has to do with the way family trees are built and how the family tree program at MyHeritage works.
In standard family tree logic there must always be a man-woman pair whenever a child exists in the tree.
In order to comply with those standards, the family tree program at MyHeritage also requires a man-woman pair in order for a child to exist in the tree.
This means that anytime there is a child attached to two persons in the tree, and you try to delete one of those parents, the program is forced to keep a "person" in that place. Thus, our lovely unknown.
We are currently working on a better solution to this problem.
In the meantime, your best workaround is to make sure that there are no children attached to a person that you would like to delete.
I understand if this is frustrating for you because, for example, there may be persons "high up" in the tree that you need to delete and it would mean deleting a lot of children in order to get to him/her. The best thing to do is EDIT the information on that person if you can rather than trying to delete him/her altogether.
If you have further questions, please let me know.
When my disk crashed recently, I was faced with installing my family Tree Legends program on a new computer. Here's the problem:
When I reached the step where GenCircles.com is supposed to verify my registration of Family Tree Legends, it turns out the web site is shut down. Also, FamilyTreeLegends.com seems to be shut down. Also, the Pearl Street software web site seems to be shut down.
How can I extract a GENCOM file (very extensive family tree) to import to my new Family Tree Builder if I can't get my family Tree Legends going again, and if I can't retrieve it from Gencircles.com?
There's no way I can proceed with using Family Tree Builder if I cannot import my old, extensive file!
Switching from FTL to Family Tree Builder is recommended, because FTL is discontinued (no new versions will come out) whereas Family Tree Builder is actively supported and improved on a daily basis by a large group of engineers and support staff.
On the MyHeritage site, visitors can see your tree anonymously but without sensitive info on living people. If you want family members to see the whole tree, invite them first. They won't have to register, a password will be emailed to them with a direct link to view the tree. Moreover, you can make the site a collaborative meeting place for your family and have fun with everyone keeping in touch.
I realize I'm resurrecting a rather old thread, but I can speak from VERY recent experience, it is still an important topic.
I suffered a partial hard drive failure which left me having to buy a new computer. Fortunately the vast majority of my data was intact, unfortunately one of the sectors which got corrupted was one where my Family Tree Legends software was stored. It is completely unusable, although my FTL files (and fortunately a 3-month old back up disk, just in case) are intact.
This left me also wondering if the newer Family Tree Builder software would be able to directly import my old FTL files. This led me to these forums and a search provided the answer. However, I had also spent a very frustrating time searching the information on the new Family Tree Builder software trying to find just that answer. If I may make the suggestion (assuming this isn't such an old thread that nobody will see it ) please put some information about this with the "learn more" section. It would be very helpful for those of us who are coming in late to the upgrade.
Family Tree Builder in all its versions issued in the past few years, including the very recently released v5.0, CAN load FTL files directly.
I'm sorry that you didn't find information about this easily.
I see that in the user interface of Family Tree Builder, this isn't intuitive, indeed.
You need to pick Import GEDCOM from the File menu in Family Tree Builder. Then a wizard guides you through importing a GEDCOM file, or a Family Tree Legends .FTL file. In addition, we used to have a pop-up that came up if Family Tree Builder noticed that Family Tree Legends was installed, mentioning to the user that loading the FTL files was supported and recommended: I'm not sure if that pop-up still exists.
Please follow the instructions above to load your old FTL files into Family Tree Builder. I recommend that you then use the publishing option in order to create an online backup of your data, this way any future failures to your computer will not endanger your valuable data.
Thanks Gilad! I did download Builder and we are now trying it out. Importing our old files was a piece of cake ... once I knew where to look. As for the pop-up notice, it wouldn't have come up for me anyway since that program was on my old (crashed) hard drive and wouldn't have been seen by FTB. The good news (for anyone else coming along and reading this later) is that my old Family Tree Legends (*.ftl) files imported beautifully along with all my notes and facts. The only thing that didn't import were links to pictures and other documents, but they referenced files on my old hard drive and so the links were no good. I don't know if those would import if it had been a regular upgrade.
Now it's just a matter of learning the new interface. Things are definitely different in Family Tree Builder, but it looks pretty easy to use.
I have the downloaded Family Tree version and I have an online page with you that I publish to. On the downloaded version when I click on Matches then click UPDATE NOW...it acts like it is updateing then it says...New Smart Matches are currently being processed by myheritage.com. Please visit this page again.
This problem has only just started.
Should the Smart matches be instantly available or is there a delay in processing. It is unusable to me the way it stands...
Normally you will get matches within 12 hours of publishing a new tree (not instantly). This is to protect our servers against over-use: some people publish a new version of their tree every hour, and we don't want to process the same tree over and over again in the same day, which will lead to poor service to other users.
Also there may be some backlog in the processing of trees. Premium members of MyHeritage, however, never suffer from any backlog as they are always handled first by our system. If you want to assure yourself of getting the fastest handling, an upgrade to Premium is recommended. In addition, you will have access to a new Premium-only version of Smart Matches that we are currently developing (with the ability to confirm/reject matches, rank them, collaborate with other people around them, etc).
When I publish my genealogy, or when I make a report or GEDCOM, a lot of first names are missing. From some people the first name is shown, others have a question mark. These aren't persons marked with privacy. And when you click on them in the software itself, their first names are shown normally.
Do you have any idea what is causing this and how I can fix it?
It sounds to me that your Family TreeBuilder data may be stored internally in multiple data languages (perhaps Dutch and English?) and this may be causing problems. Please provide more information on whether the problem exists within the Family Tree Builder software, or the online family site; is your family tree in English, or another language; are the names not showing those with accented letters? Additional detail will help us understand the issue better and recommend a solution.
I had my site for more than a year now. Every now and then I do updates when there are new informations. And now I will make an update but I found out that MyHeritage folder together with my saved member's datas on my computer were deleted.
My problem now is the datas of family tree members. Is there's a way I can download all the datas uploaded to MyHeritage sites to my computer so I can edit, update and publish again. By the way I'm only using the free account.
I hope someone could help me with this.
I found the gedcom download and sucessfully downloaded it and loaded in the family tree builder but without pictures. Do I have to add pictures one by one again?
It was really frustrating when I learned that Family Tree Builder in my computer was accidentally deleted or uninstalled. I thought I had to collect datas and build again my project. Its nice that there is this option from MyHeritage to download the family tree data. It was really easy but you have to attach pictures to your members again, far more easier than building again.
First, make sure you already installed the latest Family Tree Builder (Ver.3.0.0836 is the latest) in your computer. Login to your site and go to Family Tree tab (next to Home tab) then click on Manage Trees. On the far right, you will see 'download' under the 'Actions' column.Click on 'download' to download the *.zed files (this is your project name) to your computer. After downloading, double click the filename (this is compressed into zip file) and it will automatically open in you Family Tree Builder. As I said before, you have to add photos into each member. If you doesn't have back-up photos in your computer, you can download the photos from your site. Don't forget to back-up your project.
Sorry to hear you had your data deleted. It's possible that your information on your computer did not get deleted, but was transferred to another location on your computer. Please conduct a search for *.zed files on your entire computer. You may be able to find the family tree data and its photos somewhere else, e.g. below c:\documents and settings instead of below c:\program files\myheritage where the program may be expecting it. If so, it will be very easy to salvage your original data.
At the moment, we store the tree data (.zed file) and the photos separately on the server, so they cannot be retrieved together. So you managed to download the .zed file without the photos. To get the photos separately, navigate to your family site and visit the family tree photos album, and then click 'Download all photos' to get them to your computer. You can then add the photos again to your project (we're working on making it far easier to do this).
Thanks for the prompt response. Unfortunately all MyHeritage folder in my drive C were empty. Well I guessed I unconsciously uninstalled my old Family Tree Builder. Fortunately for us, we can download the tree datas (*.zed files) from the site and I was able to update and published the data without building again. Attaching photos to each member is far more easier than building again. Now I do back-ups in drive D.