I followed these directions but I have a problem. On my My Heritage web site each person is listed twice on the "people" list. How can I delete the duplicates. On family tree builder each person is still only listed once, so I can't see how I could do it there.
I looked at your account details and I see you have two family trees on your family site. They appear to be exactly the same.
This is what is causing duplicate names on the Family Tree > People page of your site.
In order to fix the problem, simply delete the older of the two trees. You can do this on the Family Tree > Manage Trees page. Make sure to note which tree is the older of the two on this page before deleting.
To delete a tree, click on MORE and then select delete.
I am generally finding FTB very useful, and until recently was able to add photos to my tree without any issues. However, this has recently stopped working. I noticed that I got a message about a software update recently, which may be the cause, though I can't remember if I managed to add any photos since then or not.
The symptoms are:
1) When adding a photo, I browse and select the photo, which previews just fine in the "Select photo files" window.
2) I click "Next"; the "Importing photos" window appears with the percentage bar showing 0%. However, instead of gradually moving to 100% (over the course of a second or so) as it used to do, the window just disappears as if the file had uploaded really quickly.
3) After I click "Finish", the photo appears in the list of "Recently added items". However, there is no thumbnail, and, if I try to view it, the Image Viewer comes up with a red bar saying "Failed to Load Image"
The images already loaded can be viewed just fine.
I go to add a photo. I select the photo. It agrees and asks what album. I tell it or I leave blank. Click for next screen. Both the import and cancel buttons do nothing. The only way out is to use the X at the upper right of the screen. HELP!!!
I've already sent you an email regarding this issue, so this post is more for other users that might read it in the future than for you....
We were able to resolve the issue by resizing the photo. The photo was larger than 3000 pixels. Resizing the photo to about half the original size allowed the photo to be imported into Family Tree Builder without a problem.
If you have photos that cause the following error message:
Cannot save photo because copy operation failed
import without a problem but are blank after import
Hi, I'm still getting this error: "Cannot save photo because copy operation failed". The symptoms are as Mike described. The error happens for every photo - I even tried welcome.gif from your webpage, so photo size is not an issue. The "Photos" folder contains 2786 files (with P1259* being the highest index). The disk has plenty of free space. FTB version: 188.8.131.5209.
On the toolbar I click Photos, then New, New photos, Browse, then I select a JPG file, click Next, Finish. The Edit photo screen appears (the one with with 5 tabs: Informatrion, Associations etc.), but no photo is visible as it used to. When I click OK I get the abovementioned error (see attached screenshot).
I'm using FTB in Polish, so the above texts could be slightly different than in reality.
We have been looking into it, and so far we have been unable to reproduce this issue.
I would like to ask for your help in investigating this issue, and seeing if this is a real bug.
Can you please close Family Tree Builder, then go to C:Program FilesMyHeritagecfg and there you will see a file called main.cfg. Please right click on the file and open it with notepad. Then add the following lines to it:
Save the file. Then open up Family Tree Builder, and try adding the photo again (that is causing the problem). The logging information is written to myheritage.log. In the Help menu, go to "About Family Tree Builder". In the window that opens, right-click anywhere within. In the menu, select "Send logs" A Windows folder opens, highlighting a file called "Send_logs_to_support.zip". Please send this file to me as an attachment at email@example.com.
New to FTB have a pretty good computer with plenty of memory running Windows XP Pro sp3. I am putting a fair amount of data into the program to get a good base. Every few minutes I get a dialogue box message "Out Of Memory". This means that I loose all the data & pictures that I have just put in. When I check the Windows Task Manager I have at least a gig of free ram. This is now getting very annoying. Is there anyway a program setting can be adjusted to allow a normal work flow. Can someone please help me
If you are running Smart Research on many people in your tree at once it is possible that you will receive the "out of memory" message.
Try reducing the number of individuals Smart Research runs on at one time. Rather than researching the whole tree, use the Research Specific Person button to choose around five persons at a time to research.
In addition, click on the OPTIONS button when you are in the Smart Research view and change "Max concurrent requests" to no more than 5.
This should prevent you from receiving the "out of memory" message.
Thank you for your fast response. At the moment there are only 37 persons on the family tree and only 3 persons have smart research hits against them. I am thinking that perhaps photo files need to be reduced from the normal size of say 2-4.5 megabytes to a email size jpeg of a few k. At the moment just having the application open without doing anything to it at all results in an out of memory message in a very short time.
Can I ask you to send me your family tree project? I want to have someone on the team test it in our labs to see if we can reproduce the error. Your project will remain in complete confidence and will be deleted when we've finished.
If you would be willing to send me your project, go to File > Manage Projects and use the Export Package feature to create a zip file of your tree plus photos. Send this to me as an attachment to firstname.lastname@example.org, ATTN: Jaiel in the subject line.
I left a post to Noam for the same issue in another thread. All I've done in the last 10 minutes is launch the program [ver. 184.108.40.2066] and clicked on a couple of names. Nothing else.
In Task Manager I've watched the memory usage go from 26 MB to 502 MB in 14 minutes. Before I disabled my anti-virus agent [CA's eTrust 8 w/PestPatrol - corporate version] I watched it skyrocket to 1.7 GB in 10 minutes under the same conditions.
In the time it took me to write and edit the paragraph above [about 2 minutes] memory usage for the process MyHeritage.exe is now up to 1.2 GB. It usually settles in at 1.9 GB after which I always get the "Out of Memory" error if I try to close the program or just try to save and close if info has been edited.