I seem to no longer be able to generate any charts. It started 56 days ago (last chart I was able to generate). I've sent 2 e-mails through contact form but no answer. Is this a bug in program recently developed? How can I fix it.
I replied to your email. That wasn't the issue. Our other site has thousands of entries. No charts can be generated from it. The chart maker doesn't work. I gave you the site reference. How can we fix this?
I'm trying to create a fan chart from my tree but also if I checked all generation FTB create a fan till 8th generation and leave empty 9 th generation (also if it draw it boxes and also if there are a lotof information presents). I think that there is a limit to 8 generation because if I choose my father as first person FTB create the chart with one more generation and also if I choose my granfather the same ... so how to unlock all generation ?? There is a trick ???
If you are referring to the empty boxes in an ancestor's fan chart, you can remove them if you go to the Charts options menu, and choose not to add a blank box for unknown individuals.
If you are referring to the fact that the fan chart has a limit on the number of generations;
It’s a natural result of what happens when the space available to each generation is increasing linearly, but the number of people to fit in that generation increase exponentially. The font becomes too small to read, so there is no use in adding these individuals.
I have 184.108.40.2063 installed on Vista Home Premium system. When I add a new fact when editing details for an individual, I get a notice pop-ups that never go away and there is a substantial delay before the program becomes active again.
Perhaps on a related note, when I start the program and get the Product Registration popup, It always times out with a "Unable to communicate with MyHeritage.com" message. Fine when it communicates such as downloading help manual.
UPDATE: At least one problem is firewall related. Symantec's Firewall is blocking all unmatched IP traffic except allowed applications. Does not recognize FamilyTreeBuilder-Comm.exe traffic as application traffic.
... the following improvements to future versions of the FTB software:
1. Providing a facility to edit and delete custom facts. In the present version, there appears to be no way of removing entries that are made in error or mistyped.
2. Providing a scroll facility on the 'Notes' tab of the 'Person Cards'. At present, the amount of text that can be seen is limited to the viewable size of the field.
3. Improving the document viewer such that the document (photo, scanned image, etc) can be moved within the viewer to examine all areas at any chosen size. At present, it is virtually impossible to read parts of a scanned will, for example, because once it is enlarged to a suitable size, only the top-left corner of the document can be viewed.
I have all the information in for a person on my chart. It shows the marriages and children and other info but says he is unknown and doesn't show up in the tree online. It shows up fine in the software but will not correct itself when published online. Any suggestions? Thanks!
I feel really stupid. Believe it or not I DID look through the FAQ before writing. I must have missed the whole thing. He was privitized and I didn't realize it. Sorry for bothering you. Have a great day!
I have made my family tree with this software and I love it. I seemed to have made a mistake with my dayghter though. I have added too many siblings (mostly repeats ). She has 2 step siblings but I have her as having 6 siblings including herself twice. How do I delete these extras?