It didn't make any difference at all!

Hi Noam

I've got the same problem again and can't find the email you sent me (think it got downloaded from my yahoo mails to an outlook program on a previous pc. Please could you email me with the solution again. I know I have to look for specific photo files that are causing the error but I can't find where the system is saving them in order to scroll through and delete the one(s) causing the problem.

Thanks and kind regards

Rose 

Hello

I have FTB 4.0.0.903 in Windows XP sp3

When apears a ballon (in photos or in add new fact) the program crashes with unhandledwin32 error in address 022CB0D6

some hex:

022CB0A8  pop         esp  022CB0A9  add         ah,byte ptr [ecx-5EFD3000h] 022CB0AF  add         byte ptr [eax],al 022CB0B1  add         byte ptr [eax],al 022CB0B3  add         byte ptr [eax],al 022CB0B5  add         byte ptr [eax],al 022CB0B7  add         byte ptr [eax],al 022CB0B9  add         byte ptr [eax],al 022CB0BB  add         byte ptr [eax],al 022CB0BD  add         byte ptr [eax],al 022CB0BF  add         byte ptr [eax],al 022CB0C1  add         byte ptr [eax],al 022CB0C3  add         byte ptr [eax],al 022CB0C5  add         byte ptr [eax],al 022CB0C7  add         byte ptr [eax],al 022CB0C9  add         byte ptr [eax],al 022CB0CB  add         byte ptr [ecx 22CB078h],bh 022CB0D1  jmp         007813DF 022CB0D6  mov         ecx,22CB078h 022CB0DB  jmp         0078141E 022CB0E0  mov         ecx,22CB078h 022CB0E5  jmp         00781B0A 022CB0EA  add         byte ptr [eax],al 022CB0EC  push        esi  022CB0ED  and         dword ptr [edx 7Eh],eax 022CB0F0  adc         eax,0D302D50Fh 022CB0F5  push        cs   022CB0F6  mov         bl,3 022CB0F8  add         byte ptr [eax],al 022CB0FA  add         byte ptr [eax],al 022CB0FC  dec         dl   022CB0FE  add         byte ptr [eax],al 022CB100  adc         byte ptr [edi],ah 022CB102  add         byte ptr [eax],al 022CB104  add         dword ptr [eax],eax 022CB106  add         byte ptr [eax],al 022CB108  dec         eax  022CB109  jbe         022CB12D 022CB10B  add         bh,byte ptr [ebp edi 0B3h] 022CB112  add         byte ptr [eax],al 022CB114  xor         al,0 022CB116  add         byte ptr [eax],al 022CB118  mov         ebx,18000000h 022CB11D  or          al,0A1h 022CB11F  add         byte ptr [eax 40001C2Bh],ah 022CB125  xchg        eax,ebp 022CB126  stos        byte ptr es:[edi]  

 Can you help ?

Thanks for your answer.

The problem continues with this version.

See attached image

Thanks

Hi Nuno,

I don't see the attachment. Can you kindly add it again or send it to me at support@myheritage.com, ATTN: Jaiel.

Thank you

i'm geting similer pop up from Microsoft Visual C Runtime error

Program: "C:\Program Files\MyHeritage\Bin\FTB_Research.exe"

i'm attaching the output

can you assist?

I keep receiving the Visual c Runtime error when i start MyHeritage family Tree Builder. What can I do to fix this.

 It says it is in Program: C:\Program Files\MyHeritage\Bin\MyHeritage.exe

Hi,

 if there's a solution for this problem then I'd like to have this email too.

Same error for me. The research results in several Visual C Runtime Errors :(

Win XP SP3 with IE8

I am getting a similar error when I am doing a "Research" on an individual.  The progress meter runs up to just above 95%, then stays there for an extened period of time (approximately 3 to 5 minutes) then up pops the Visual C Runtime error.  the program in this instance is FTB_Research.exe.  And the message refers to a termination in an unusual manner.

I am using Vista with all the updates.  And, I have set Google Chrome as my default  browser.  (I am going to change it back to IE8 Version 6.0.6001.18813)  If that fixes it, I will let you know.

Hi, 

Please try and reinstall the program from here:

http://www.myheritage.com/family-tree-builder 

Please let me know how this goes.

Best Regards,

Esther / MyHeritage Team 

Hi, 

I am sorry that you are still having difficulties.

Are you doing Smart Research on your whole tree at once? 

If so, can you please try doing it on only on a few people at a time, and see if that helps.

Best Regards,

Esther / MyHeritage Team