You both seem to have the same problem, the reason the family tree builder fails to load is because you have changed the project's directory to be in a networked drive rather being in the default physical drive.
The family tree builder currently doesn't deal correctly with this kind of a path.
Please move the project's directory to your physical hard drive, preferably the default "C:\" drive.
The default path is at "My Documents\MyHeritage" which works correctly for everyone.
Let me know how it works out for you after you do.
The solution to this problem would be to add a parameter to the main config file of the family tree builder. You can try the next set of instructions as this seemed to work with both members here:
***Please be warned, that if you are not comfortable with doing this change to your computer, stop now and consult with a computer technician - the only file that is going to be edited is a config file by Family Tree Builder***
Open your explorer (for exploring files on your computer) and type in the address bar the following:
Right click on "Main-v2.cfg" and choose "Open" > Choose "pick a program from a list of installed programs" > Choose notepad and click OK.
A new window should be opened up, search for this line:
**** If the line doesn't exist you can simply add it ****
And change it to the folder path you would like it to be stored at, the default should be the following:
All in all the line should look somewhat like this in the end:
**** Please note that if this location is the one that's causing trouble and redirection to a server you can change the folder to be anywhere else on your physical hard drive ****
We also have some reports about individuals having problems with working on our software in combination with "Parallals", if this is the case let me know and I will give you instructions specific to this case.
Hi, I've changed both the main-v2.cfg file in %appdata% and in program-files folder, but the program still tries to create the folder using the original path (which is redirected to network share). Is the property here changed in any new versions? Why doesn't the program pick up the change in main-v2.cfg?
Please help. I've tried the suggestions here and still cannot launch the app. I'm running XP in VM Fusion. Used to work fine. I have a time-sensitive need to work with it right away, so any help appreciated.
Unfortunately there isn't much we found out about the problem that you have described in the past. It seems to be related to a bigger problem with have with the family tree builder.
But we did make some performence internal fixes to the family tree builder, and there is a small chance that it may help you proceed with your family tree, you can try downloading the next version here:
I do not understand why it should be socomplicated to get FTB to work -I have had a long email correspondence with one of yoursupporters Daniel- initially the problem was solved but the next time I got mail about smart matches the problem was still there- i tis there fore no toptimal.So now I'mback to the start-it does not Work I can not confirm or deny smart matches.I do not know what touse it for now.
For the web site it is not possible to confirm or reject smart matches if you are a Basic User. I dont know if that is the same for FTB. At the moment the smart matches in FTB are only for personal use. That means, it is only you that know that you have confirmed or rejected a match. I think I read somewhere that that would change in future but for now...
If you decide to upgrade to Premium User be careful when you do it. So many people have selected the wrong one. They have selected the Data which will give them the access to archives but they will still be stuck with the limit of max 250 persons in the web tree and the limits in FTB.
Hi thanks forreply.Unfortunately,I give up nowto use the program or get the problem resolved.I've had this topic with your colleague, and I was toldthat since Ihad previously beena premium member,would smart matches also Work even if Iwent backto the base. And so it did - but only for one week then i am back to start.In addition,it isstraining to explain the same problem over and over again-I do not thinkit'sfunny. And it is cunfusing that i get to different answers.
Hi, I am not sure, but I think I read some notice from My Herritage about FTB application with info that former premium user who still use FTB for free after he/she finsihed their premium membership can use FTB application with all premium fincionalities until he install/ update new version of FTB - all premium functions get lost with the new installation.
Hi Otakar.Thanks for your reply. It was very useful information. I have previously been told that I could use the Basic version with all previous functions until I uninstalled. But if it is true as you say then I have lost these features because I was so stupid to update the program. It would benice to have that information earlier. Also the supporters could have told me.