I have also sent some questions, even a question about why my questions are being ignored, and I get no reply.
Oh, sorry- I was referred to a link that had zero to do with my question. I responded that my question was obviously misunderstood and since then: radio silence. Not one email is answered!
not only am I unhappy with the answer, but also about the fact that it took a week to get the first response and MY reply to your Email is STILL UNANSWERED.
Last week sunday I wrote:
thank you for your answer. I read the link, does this mean that when smart matches are enabled the information is automatically shared?
Why then the two different options: “Make this family tree public in the Genealogy Center” and “Enable Smart Matching”?
I am confused...
Then I am also wondering when the rest of the questions will be answered. Waiting more than a week for feedback is NOT priority support. I am also in the IT branch and if I would take a week to respond to a "standard" customer, not to mention a "priority customer", I would be facing a diciplinary!
Am 10.10.2010 15:36, schrieb firstname.lastname@example.org: Hi Vianca,
Thank you for writing to us.
I see that you wrote on the forums that you were unhappy with this response.
I am very sorry for the non specific answer.
If you would like your tree to be private and not viewed by other members when smart matching, then you have to un-check the option 'enable my tree for smart matching' which can be found under Family Tree > Manage Trees and click on Edit tree settings for each family tree listed.
Please note that if you disable smart matching, then you will no longer be able to enjoy this feature.
Part of using this feature, is enabling your tree to be open to matches for others to benefit as well.
Please let me know if this answers your question, and if you require more assistance.
-------- Original-Nachricht --------
Re: [Ticket#2010092510002906] OPEN FOR INTERNET SEARCH ENGINES [Dutch] [P11][VW]
"(unless you write in the forums, which are public for all users). "
If the information in the forums can ONLY be read by other users of myheritage, I have no issue. But as I wrote before if you search on google, sites like 123people also collect the forum entries and publishes the content on the internet. I.e NON myheritage users also have access to this information. And THAT is the bit that is disturbing me. :-o
Am 03.10.2010 11:26, schrieb email@example.com: Hi vianca,
Thank you for explaining further what you meant.
We use a ticketing system in order to communicate with our users.
This does note mean, however, that the mails that you send to support are open for the public to see. They are private, and no other users can see what you are writing to support (unless you write in the forums, which are public for all users).
I would appreciate it if these questions can be answered.
1) Information on the forums is open and public, so that people can learn more and ask questions about MyHeritage.com. Your email address will never be shown in the forums (even though you see it when you are logged in as yourself). Only your display name will be shown to other members and guests.
2) We do try and answer questions as quickly as possible, although sometimes, due to holidays, we do a get a little backloged. If you are waiting for an answer, and did not receive one, please write again to firstname.lastname@example.org.
To your reply on 1. You still do not seem to understand my question / concern. I am not referring to information visible on the myheritage website but to the information listed by sites likes 123people or yasni when I search for my surname in GOOGLE. In other words, this information is published OUTSIDE myheritage, visible NOT ONLY to myheritage guests and members.
I am sorry for misunderstanding your previous question. Let me do my best to explain:
Hallo, thank you for your answer. I read the link, does this mean that when smart matches are enabled the information is automatically shared? Why then the two different options: “Make this family tree public in the Genealogy Center” and “Enable Smart Matching”? I am confused...
There are two different options, as you mentioned, to make a tree public in the genealogy center and also to enable smart matching, since they are different options. When you make your tree public in the genealogy center, this means that any non-living individuals in your tree can be searched on www.myheritage.com under Genealogy > Genealogy Center. The second option, to enable your tree for smart matching, means that your tree will be processed for matches against all of the trees that we have in our database (that are also enabled). In order to receive matches, you also have to be prepared to be macthed to other trees.
I am very sorry for the delay in the response.
We offer Priority support, which means answers to our Premium and Premium Plus users within two days. We are sorry that there are cases where a few mails take longer to be addressed. Please know that this is not our intention, and we apologize.
J'ai troubé la resposte du les administrateurs de Myherytage.
Est en espagnol mais n'est pas dificil d'entendre.
Bona nit.... Ma langue maternel est le catalan......
Subject: Re: [Ticket#2010092310004686] Re:Family Tree Builder - Basic - ¿Como fusionar dos árboles? [Spanish] [P08][VW]
Date: Tue, 12 Oct 2010 07:57:44 -0500
Lamentablemente no es posible unir arboles de diferentes sitios. Pero le podemos recomendar mencionar el sitio en el texto de bienvenida de su sitio.
Vemos que tienen un sitio familiar muy completo e interesante. A menudo publicamos historias de usuarios en nuestro blog (http://blog.myheritage.es/category/historias-de-usuarios/). Nos gustaría publicar su historia. Si esta deacuedo por favor envíeme un email a email@example.com
Equipo de MyHeritage.com
I am having mutiple issues. This past week I installed the newest version of the FTB and now I am getting boxes popping up on the screen over and over again when the system is left alone. The boxes are blank and just keep popping up in the same spot over and over again.
I have gotten various errors....including the Out of Memory error spoken of in other posts.....I have problems with the research working correctly as it seems that almost every time I use it it freezes the system. I have noticed that every time I use the photo features the computer freezes. Every time I use the document attach feature the system freezes.
It is very frustrating to be paying for a service that I am not able to use!! I know its been a good six months now that I have been having various issues and I keep thinking that they will get better with a new version...but it seems that they are not getting better but instead just getting worse!!
In the past I have been very happy with this service and the FTB program.
I would like to stay with FTB and the premium service but if this keeps up I will need to find a different service. (Anyone have any good suggestions?)
Please help me figure out how to make this work correctly on my system.
I am using Windows 7 with 4 GB Ram. I have tried using the software on a different computer and it gives me the same issues. I have tried using it on a third system running XP-Pro and I get many...but not all...of the above issues.