For the last couple weeks, even before I started beta testing v5, whenever I go to look at my photos; the program crashes. Everything works fine until the thumbnails are finished loading. Attached is a photo of the message window that comes up. I have 1282 photos in the tree; could that be the problem?
Thank you for writing to us. Can you please tell me what operating system you have?When do you get this error message? What are you doing exactly when you see it?Does it happen with every project in Family Tree Builder?You can test that by creating a new small project and see if you get the same error when doing the same things.
I've tried everything I know... reloading FTB, upgrading to Premium Plus, cleansing my computer, reloading Norton 360 - nothing helps. Please give this your utmost attention. Consider sending a hardcopy of FTB.
Thank you for writing to us.
Please close Family Tree Builder on your computer.
Then go to your Windows desktop, and click on the START orb
Type system in to the search box there.
Then Click on System to open it.
Click on Advanced System Settings.
Under Performance, Click on Settings.
Then Click on Data Prevention Execution.
Click on ADD
Then Browse till you find MyHeritage which is in the BIN file in you Program Files where you have FTB installed
Double Click on MyHeritage,
Click that file so that it appears in the box File Name box
Then Click open and it should appear in the Exception Box with a tick in the square alongside the name of the program, then APPLY and OK everything and you will find that FTB should work fine in Vista.
I observed the RAM performance (CRTL-ALT-DEL) and noted that when normal I was using about 1.3gb. As the problem developed, RAM usage increased by about 300 kb every four seconds or so. This would lead me to believe that the auto-save function is doing a 'save as' function. At one point, there was a sudden decrease in RAM usage by about 1.5 gb. When RAM uses reaches just over 3 gb (I have 6 gb installed) FTB crashes. Hope this helps.
Sorry Esther that fix doesn't work. FTB still crashing.
Sorry for the delay, but the Beta5 is an improvement so I spend more time researching and building. The program still crashes, though not as frequently. The auto-save helps and constant manual saves helps.
Hi there, my wife and I love FTB. It looks great, works very intuitively, and is super cool for doing geneology on. However, I'm becoming very frustrated because the application continuously crashes. Hard. I'm running Windows 7, 64-bit. My system features 8 GB of ram, gobs of HD space, and a quad-core processor . . . so I'm pretty sure it's not my system that's causing problems.
I haven't yet noticed any specific action in the program causing it to crash, but most recently I'd just done a very lengthy "step-by-step merge" process (something like 19 people). After I completed the merge, when I clicked on the SAVE icon, it crashed. UGH. SUPER irritating.
Is there a beta version or something which won't crash as much on me?
I have the exact same problem.... I just downloaded the free version of Family Tree Builder a few days ago and loved it so much that I got the premium version.
I entered info back to the 1600's on one side of my family and then the program started to act slowly and failed to respond because of lack of memory. My computer has just 1 GB of ram so I was going to get more memory in hopes of curing the problem.
But you say you have 8 GB of ram and have the problem... So I'm at a loss for now..
Yeah, I agree the program is brilliant for building family trees and connecting all the many genealogical dots--but the excessive crashing is EXCEEDINGLY annoying.
What's weird is that I have gotten the "out of memory" crash--but even then my system wasn't remotely taxed for memory. I checked the memory usage and it was still fairly low. So I'm not sure if the program reserves a certain amount of memory and then crashes if it uses that amount up?
Even stranger is that the program doesn't always crash with the same frequency. Sometimes it crashes just about every time I use the "match"/merge functionality, or put in new ancestor data. Other times it doesn't crash for quite a while even when doing the same things.
It seems to me that the bug might lie behind the scenes in how the application Family Tree Builder on our individual computers communicates with the myheritage.com/family tree network. For instance, perhaps the application doesn't handle very well the congestion at the myheritage.com network when many people are simultaneously using their applications and the "research" and "smart matches"/merging and "publishing" features.
I say that because whenever FTB crashes (stops responding/hangs/etc.) I check my system performance monitor and it indicates that my CPUs aren't being taxed, nor is my memory even remotely close to being all used up (normally I have at least 2 GB free when I check).
So crashes are just out of the blue: I'll be working along and all the sudden the program stops responding and the only way to resume work is to force the program to close and restart it.
As far as features are concerned, FTB is awesome; but it'd be wonderful if the company behind it could focus on making it rock solid stable now.
Here's what happens to me....when I first load the program I leave it running and go to the task manager on my computer and set it to watch the ram usage.....at first it uses just about a 1/2 GIG. Then slowly but surely the usage creeps up (without any use) until it crashes due to excessive memory use.
I just came back from Best Buy and talked to a guy in the geek squad. He seemed to think it was a software problem causing something called a "memory leak". He also said it's possible something on my computer is causing it.
Regardless, I just bought an extra 2 GiGs of memory and will put that into my computer and see what happens on "task manager" after that.
The problem happening to you with 8 gigs doesn't look promising to me tho..
I just installed 220.127.116.119 on my Windows 7 64bit machine and it's still having problems. I have a dual monitor setup and FTB5 does not handle that well at all. If you maximize the app and then restore previous size/position, the app crashes. Are you still looking for beta testers? I have experience with coding and testing Win32 apps with Windows 7.
I tried running with Vista compatibility enabled, no change in the behavior.
If I maximize the app, it goes to both monitors, which is not the proscribed behavior for a Win32 app. After minimizing, when I restore the position, the following things happen.
The original size and position are stored
The app does not repaint it's window correctly
A message dialog is displayed, with the message "The parameter is incorrect".
Pressing the "OK" button closes the dialog and a new one with the message is displayed. This will repeat forever.
Task Manager must be used to close the application
This was with "Vista SP2". With "Vista SP1" and "Vista", the behavior was nearly identical.
Dragging the application to the top of the screen produces the same behavior.
I installed the application to it's default folder. This was c:\myheritage, which is doesn't follow Microsoft's standard practices. It should have been installed to %ProgramFiles%\myheritage. Why does it install to that folder?
Just wondering if you ever got a solution for this? I have the 5.1 version and the same exact thing is happening to me when I try to do a split screen. I'm running Windows 7. I installed this version months ago when it came out, and haven't had a single problem with it until just this week and it started doing what you described in your previous post.