Hi there, I have some Unknown surnames in my database. If I use UNKNOWN as a surname it disappears after saving the file. When i reopen for another session, it appears in capitals on the card, however when i doubleclick the card to go into facts etc. the surname field is blank. Why does this happen? I can't fix it from the Tools -> Options-> Names-> Empty last name as it only gives the option of blank, ?, -, ---, or Unknown. The same thing happens when I want to use Unknown for Empty first name.
How can i fix this the way I want it, because when I export as a GEDCOM file both the Unknown & UNKNOWN appear as ? and people I send the GEDCOM file to have complained about it
How can I synchronize all the photos between the website and FTB? The photos on the website are all right. I would like to sync with FTB where I don't have the photo's yet. Thanks.
We currently do not have this, although thank you for the suggestion. I will be sure to forward it to the appropriate department for consideration.
Please let me know if you have any other ideas as we do value such input from our users.
However, you can easily download your photo albums from your family site, save them to your computer and then import them into FTB.
First, download photos from your family site.
Go to the Photos & Videos page. Click on an album to view it and then click Download Album.
Save the photos on your computer.
Open your tree in Family Tree Builder and click on the Photos button. Click on the Import tab and browse your computer for the photo files.
However, you can easily download your photo albums from your family site, save them to your computer and then import them into FTB.
First, download photos from your family site.
Go to the Photos & Videos page. Click on an album to view it and then click Download Album.
Save the photos on your computer.
Open your tree in Family Tree Builder and click on the Photos button. Click on the Import tab and browse your computer for the photo files.
I'm trying to do the same but the titles of the photo's are not loading, all I get are photo0001, photo0002 etc. If there are 50, it's a nightmare to identify them. Any suggestions would be very helpful, thank you
I am working with the new version Family Tree Builder 4. When I open my tree project, I see all the data and photos correctly, but when I open a person file, I don't see neither name and surname nor other relevant data. Moreover, if I add new data, though I click on "Save", the new data are not saved, so not published.
What can I do? Can I edit my tree directly in the web?
The problem seemed to be a little more difficult. I saved the application with other name and got to recover all the data. I saved it again with the original name and one of the problems was solved.
Then when I published it, I obtained a new family tree. I had to remove the original one...
I have two family trees, one with 200-some individuals and another with 900. The first still works perfectly, but something funny has happened to the second. On Tuesday when I went to save it, instead of taking the usually 30 sec-1 min, it took close to 10. I hadn't made any major changes (maybe added 3 people to the project) so I thought it was a fluke. The next time I saved it (again, no changes) it was a 40 minute wait. Now it doesn't save at all, just sits there, not responding. It loads (this takes a couple minutes now, but used to be really fast), and I was able to export it as a zip file, but "save" and "save as" are useless.
Here's what I have tried so far: reinstalling (with newest version), uninstalling and reinstalling, reimporting from the exported zip and renaming it, deleting all the pictures... I even installed it on my sister's new laptop and although it ran really fast, saving the project still took 30 minutes.
I am running Vista with Service Pack 2 (just installed two weeks ago, but like I said, the problems didn't start until this Tues). All I can think of that I might have done is that I turned off Auto-Save after the first slow save (because auto-save was taking 1-3 min and freezing up my computer) and right after this the problem escalated. But turning auto-save back on didn't help at all, since it now locks up the program too.
Here are the stats of my project: 949 individuals, 369 families, 12 sources, 24 notes, 212 photo records, file size 1227.7 kb, compression-Yes, and last loading time was 216.5 seconds (previously it had been 10-15s).
My photos are really big, but they had never slowed it down before, and I didn't add any new ones in before this problem started. And like I said, the other project still works perfectly (although, I can't "save as" with that one either, as it tells me the paths are invalid for any new names I give it). I didn't install any new programs this week, Windows is up to date, and I defragged and scanned last week with Mcafee, Avast, and Malwarebytes--so I really doubt it's a virus. So has this happened to anyone else? Is my project corrupted somehow?
Thanks for the listen. I've worked on this for the past eight hours today, and I'm out of ideas.
That's the version I already installed this week. I reinstalled it anyway just now, and tried to save the project, but it doesn't work. The program is sitting there locked up.
Awhile back, I started a FaceBook group for fans and users of Family Tree Builder (what is, of course, the very BEST genealogy program out there today!) (Just for the record, I am NOT an employee of the company!!!)
I've been using FTB for several years now, and through several versions. I love this program, and just think it rocks, no question. And I thought it needed its own FaceBook Group for us all to gather on, and offer tips and suggestions for new users, ask questions for experienced users, and to share suggestions for new features we'd like to see.
If you are interested in joining our FaceBook group, just search for the Group "Family Tree Builder Genealogy Program", and you should find it okay...if you have any trouble, feel free to post a message here, and I'll help you get to it. :-)
-David Reed
Long-time user of FTB!!!
State of Maine, U.S.A.
It's really great to hear you enjoy using Family Tree Builder.
Is it okay for employees of MyHeritage.com to join your facebook group?
We're planning on releasing a new version of FTB in the spring/summer. Want to be a beta tester? I'll be glad to make sure you're on the list if you'd like..
I would be most pleased to have you, and any other FTB employees, as members of the group! I've communicated with Gilad Japhet on occasion as well, and although I decided not to "invite" him it was only because I know he's a busy man. But I would be VERY glad to have any and all of you there! If you don't mind identifying yourselves as employees, that would be great (just so people are clear), but I think it's a great idea!
I believe I may already be on the Beta Testers list...I have used beta versions before (v. 3), but I'd be very pleased to continue being a beta tester!
Very nice to hear from you! I hope you have a fantastic day!
-David Reed
Town of Swanville, Waldo County, State of Maine, USA
I posted this in Family Pages but I think I should have posted it here--
I am trying to export my project from Family Tree Builder to a GEDCOM file, but I cannot get it to work. I click File and then Export Gedcom. I have tried clicking Next and Save As but the Save As screen does not work. I have tried putting a full path filename into the Filename box and I've tried creating new folders, but nothing works. The Save button doesn't work and the Cancel button doesn't work either. I have to x out of the Save window every time. I tried re-installing the .exe file, but it still doesn't work. Please help!!
I have scanned a number of documents and saved them as pdfs or jpegs in one folder. When I ask FTB to search that folder for photos to import, it only finds a small number of the files. I have gone to Tools/Options/Photos and increased the file size it will import, but this only makes it worse. Instead of finding 4 photos to import, it only finds 1 or 2!
It also fails to find any pdf file to import. I thought that you could import documents as Word or pdf and associate them with people in the tree.
