Every time I make a correction in FTB and upload it to the website or vice versa, I lose ALL the pictures. Even the smallest correction made in FTB and uploaded to the site results in NO PICTURES.
I'm going to need to get some more in depth information from you regarding this issue. I have written you an email with instructions what steps to take and which information to provide.
I just discovered that I have exactly the same bug, after updating Family Tree Builder recently, but I don't get a pop up error message, there just is no thumbnail and the photo won't load on preview.
I would be grateful for a resolution to this problem as well.
I am running version 6.0.0.5634 and the problem exists there.
After reading other posts, I've resized the photos to be less than 2000 pixel on the longer side. This now seems to be working. So it looks like you still have an issue with larger pictures.
New to FTB have a pretty good computer with plenty of memory running Windows XP Pro sp3. I am putting a fair amount of data into the program to get a good base. Every few minutes I get a dialogue box message "Out Of Memory". This means that I loose all the data & pictures that I have just put in. When I check the Windows Task Manager I have at least a gig of free ram. This is now getting very annoying. Is there anyway a program setting can be adjusted to allow a normal work flow. Can someone please help me
If you are running Smart Research on many people in your tree at once it is possible that you will receive the "out of memory" message.
Try reducing the number of individuals Smart Research runs on at one time. Rather than researching the whole tree, use the Research Specific Person button to choose around five persons at a time to research.
In addition, click on the OPTIONS button when you are in the Smart Research view and change "Max concurrent requests" to no more than 5.
This should prevent you from receiving the "out of memory" message.
Thank you for your fast response. At the moment there are only 37 persons on the family tree and only 3 persons have smart research hits against them. I am thinking that perhaps photo files need to be reduced from the normal size of say 2-4.5 megabytes to a email size jpeg of a few k. At the moment just having the application open without doing anything to it at all results in an out of memory message in a very short time.
Can I ask you to send me your family tree project? I want to have someone on the team test it in our labs to see if we can reproduce the error. Your project will remain in complete confidence and will be deleted when we've finished.
If you would be willing to send me your project, go to File > Manage Projects and use the Export Package feature to create a zip file of your tree plus photos. Send this to me as an attachment to support@myheritage.com, ATTN: Jaiel in the subject line.
I left a post to Noam for the same issue in another thread. All I've done in the last 10 minutes is launch the program [ver. 4.0.0.916] and clicked on a couple of names. Nothing else.
In Task Manager I've watched the memory usage go from 26 MB to 502 MB in 14 minutes. Before I disabled my anti-virus agent [CA's eTrust 8 w/PestPatrol - corporate version] I watched it skyrocket to 1.7 GB in 10 minutes under the same conditions.
In the time it took me to write and edit the paragraph above [about 2 minutes] memory usage for the process MyHeritage.exe is now up to 1.2 GB. It usually settles in at 1.9 GB after which I always get the "Out of Memory" error if I try to close the program or just try to save and close if info has been edited.
I left a post to Noam for the same issue in another thread. All I've done in the last 10 minutes is launch the program [ver. 4.0.0.916] and clicked on a couple of names. Nothing else.
In Task Manager I've watched the memory usage go from 26 MB to 502 MB in 14 minutes. Before I disabled my anti-virus agent [CA's eTrust 8 w/PestPatrol - corporate version] I watched it skyrocket to 1.7 GB in 10 minutes under the same conditions.
In the time it took me to write and edit the paragraph above [about 2 minutes] memory usage for the process MyHeritage.exe is now up to 1.2 GB. It usually settles in at 1.9 GB after which I always get the "Out of Memory" error if I try to close the program or just try to save and close if info has been edited.
Now @ 1.397 GB
Power
Hi Jaiel,
I too am having this problem. After reading this thread all the way through I decided to try the task manager experiment as well. I opened up the task manager, then opened up the FTB program, and watched MyHeritage.exe memory usage count up, even when idle. I do notice that clicking on names to bring them into focus does seem to make it count up faster.
When this first happened to me, I did set the number of research instances to 5, just like you suggested. I have noticed it slowed down the out of memory time, but not eliminated it. Right now I am setting it to only 1 at a time, and it still seems to slowly eat the memory away.
Would you like my project as well? I have no problem with donating it for a good cause!
Thanks for your offer to send your tree for testing.
We believe we have found the problem and have added a fix to the next release of Family Tree Builder that is planned to come out shortly.
The problem seems to have been caused by some changes made to a third party database that is included in Smart Research.
Basically FTB is deciding that one particular web site is returning an infinite number of records, and FTB is allocating an equally infinite amount of memory to hold all those records.
The cached data files that FTB uses for Smart Research are in a folder named “Site 131” located here: C:\Program Files\MyHeritage\Research\Temp\MHR\Site 131
Any files you find in that folder with an extension of “MHR”, please email them to support@myheritage.com with "Out of memory" in the subject line.
This information will help us fix the bug more quickly.
I solved my issue by deleting the project that was having the issue [working on 3 different trees] and re-imported it from the app that I was previously using. All is working well now.
I to am having out of memory issues. The program is unusable at this time, I can't believe there is not a work around while the upgrade is made available
We have a memory leak problem with Smart Research. We have already fixed this bug in the upcoming version of the program, which will be released soon.
In the meanwhile, you can try to use a workaround:
Please close FTB, find your main.cfg file, which is found in Programfiles\Myheritage\Cfg\main.cfg
(If you use Vista or Windows 7, in which case it will be here: C:\Users\(your user name)\AppData\Roaming\MyHeritage\Cfg)
Edit the file with note pad, and edit this line:
"SmartResearch","MaxConcurrentRequests",I,"5"
change it from 5 to 1.
Save the file, and re-open FTB.
If that doesn't help, you can change the parameter to 0, which will disable Smart Research completely.
