The Relationship Calculator is a very helpful feature of the Family Tree Builder (and is no doubt available to those working directly with the Web Site). I suppose it finds the shortest close pathway between individuals. But it is not unusual for there to be another equally important pathway.
I have six separate pathways between myself and a cousin (a cousin of various degrees depending on the pathway selected! If you ask I can set it out!)
In the case of the relation I am working on, the program shows the shorter relationship from my wife, via her father (six steps) which is fine. But having seen that I want a command, 'Find another relationship", to show me the completely independent relationship of eight steps via my wife's mother, to the same person.
There are probably a dozen like this in my wife's tree, and at LEAST a hundred in mine, more counting distant cousins; (marriages of multiple siblings between two families, cousin marriages, double cousins, and the fact that many of my mother's family married (unrelated) members of my father's family).
I know the program already calculates these other relationships, they can be seen when you ask for all the relations of a particular person, but I want to be able to call them up when doing Smart Matches.
By the way it would be FANTASTIC if both the relationships could be shown AT THE SAME TIME, especially if they could display in the form of a TREE. I did one manually....
We reported this to our developers, usually we have requests about receiving relationship reports for direct relations rather than the shortest relation. However your suggestion lets members to view other kinds of relations which are also important!
I also would like to have the possibility to see all pathways between 2 persons. What bothers me is that the main pathway shown on persons is always the shortest pathway not the shortest direct pathway which in one case makes the son as a direct ancester and his fader a relative since his pathway is shorter by marrige somewhere in the shorter pathway. Which screw up any furthur control of direct ancestry in that branch. Since it is to many generations to show it just say something like "direct ancester 20 generations" for the son and "related by marrage 19 generations" for the father.
Primer problema: Hay algunas fotos que no se han sincronizado con mi segundo equipo (los datos de la foto estan en la base de datos pero no los archivos jpeg).
Al intentar copiar manualmente los archivos jpeg de un eqiupo al otro me he dado cuenta de que en la carpeta Photos hay muchos juegos de fotos duplicados que no estan duplicados en el programa. Por ejemplo, en el archivo adjunto se ve una captura de pantalla de parte de la carpeta de fotos del programa, las fotos P14_* y P15_* Parece que el programa duplica las fotos que se marcan como foto personal, pero no aparecen como duplicadas en la gestion de fotos del programa. Creo que es una perdidad de espacio el tenerlas duplicadas.
I emailed you folks to let you know that I cannot access any of the functions for Premium Plus. I have been paying all this time, even bought more time, thinking you would get back to me so I could explain the situation. Can you not help me? If not, please let me know who took my money for the subscription.
I am very disillusioned by the whole thing....right now.
You have probably bought the data subscription which give you access to research databases and records. If you have a Premium or Premium plus membership you will have a Crown symbol like I and Baba has next to your name.
I keep receiving a wizard which requests me to update the software. However each time I receive it the button NEXT is inactive and I have to click the Rex X to escape. This exercise is to update 7.0.o. 7001 to 7.0.0. 7121. How can I update the software, any ideas.
I send you an email telling you about a problem with the descendant report.
You reply, telling me the bugs have been fixed.
That I had to go to this link to download the fixed software.
Then I have to "restore" all my trees from the disc.
I tried to use the descendant report just now… and guess what?????
It still freezes up!!!!!!!!!!
Maybe… next time you put a customer through this bull… you should ask a "SECRETARY" to check to make sure your programmers truly did fix the problem and that quality control proved that indeed they did, because obviously they are guessing and it was not tested!!!
The problem that you have mentioned seems to be related to an array of other problems our developers already fixed in the reports, if you still have a problem with the reports even after installing the new version please send a reply to the agent representitive's solution email to let her know that the solution did not work out.
I assure you that if you respond to our emails we will investigate the issue further.
Our quality assurance and programming teams are testing the softwares very thoroughly however there may always be unexpected failures, and if there are, we are here to help you, investigate it and resolve it with yoru cooperation.