First, please go to your family site, and to Family Tree > Manage Trees and remove the tree that you have published to your site.
Then go into Family Tree Builder and to Publishing > publishing settings > advanced settings. Make sure that you are logged in with the correct information.
then go back to Publishing > Publishing settings and there you will see all the publishing requests for your site. Select any requests there, and rmove those publishing requests. Then click on 'publish to another site' and choose your family site to publish to.
For some reasons - I can not grow my tree easily with using the smart match feature...I get matches but in the compare view pane and with the tree of the other person - I can not use the Merge Icon..it is grayed out...this is for several different people. I was thinking that this may be due to peoples tree security settings but not to be..
Thanks Abe - I am in the process of downloading the file.....
I wonder why they do not bother replying or stating the limit and why bother having a limit - my tree is growing wider and wider with my own and other data. This is not the only issue that I have with FTB since being a serious user since Dec 2010 and the quality of their responses need improving.
From what I've seen of the Merge feature, it would be pretty time consuming to use the Merge Icon to try to Merge an entire tree. Someone would be much further off contacting the owner of the tree and getting the Gedcom file. I really can't picture a ton of people spending all that time merging entire trees...
Why should Premium and PremiumPlus members be limited in how much we merge? That feature is part of the reason we PAY for your service! I for one, use merge, because I have a disability that reduces how much time I can spend typing. If you're going to continue restricting the merge feature, perhaps another program/website will better serve my needs.
I don't know what version the other members with this problem have, but my software is saying I have the latest version...it's version 5, and ends with 1186 (sorry, don't have it open right now). Is 1183 newer or older?
It is now back working - I was not aware of such a limit and I do not know why you really need to bother with it. People can contact the tree owners directly for the GED file if they wish and then merge the files ( but need to manually weed out the duplicates which is a real pain).
Personsally...I have been hard at it since Dec 2010 when ver 5 came out...I have made 1200 direct addtions and obviously 1000 smart match addtions. It is very easy to get a lot of matches when families are quite large for several generations. This is supposed to be one of the reasons for using FTB.....
I now have another questions over a possible issue with security on smart matches. I have living people in my tree and a living couple have their own FTM tree ( they have security settings for their tree and both themselves and their children are marked as LIVING ie private if you try to vie them from a normal web search ). However....if I use smart match and click on their names (in my tree as I have their details except their children)...the smart match process lets me see their full details including photographs but it will not let see details of their children ie LIVING/private. I think that this is an issue myself.......can you please look at it...I can send ytou screen shots if you wish.
Finally......where do I find the email addresses of the management team for this company ??
I was using family tree builder software in my laptop for sometime, when my Laptop got upgraded to Windows 7.
I have saved my project files in the hope of opening in windows 7. But even after downloading the latest software from the website, whenver I click on the icon I get an Error message stating "Failed to load English language strings".
I have found a similar topic of discussion, but was of no use, as they had some mail exchanges which solved the problem but not visible to me.
Please someone help. I have done lots of work earlier and everything is saved, but now it seems I cant open any of it.
I buyed a new computer (with Windows 7), I installed FTB and it works ok, but when I create a new project, all goes wrong and the computer goes crazy, all the computer works no more, and I have to reset. The computer was buyed less than one month ago, and works normally (is a good and expansive computer), so I don't know why I got this problem! Please help me...
I have a number of photos, all jpeg, that I wish to import, however although most import OK some will not. I just get an entry added to the photos section of Family Tree Builder but no photo itself. I also get an error message similar to the following:-
Could not save the photo because the copy operation failed
I made 2 individual Family Trees. i WAS ADVISED BY TtECH sUPPORT WHEN i STARTED THESE PROJECTS that I would have the quotas for each site. Recently I keep getting notices that the 2 sites individuals exceed the quota because they are combining them. Each site has less tha 200 individuals and I have plenty of storage. All the amounts are in Manage Trees. I do not need to upgrade as I don't have that much info. I want to keep 2 individual trees and I would like to be able to publish each tree. Please help.
I have imported many large pictures from books and after import the size had changed to a max of 2000*X pixels.
A JPG file in 2968x1912 pixels with a file size of 776 kb is changed to 2000x1288 pixels with a file size of 559 kb.
The problemisthatafterimportingthe text isunreadable. Are there any way to avoid this?