As you can see, there are 2 instances of Hermannes Schuurman and Johanna Gooij. They had Barta Maria Schuurman and Marinus Schuurman as their children. Each of these children had a child, my grandfather and grandmother, so they were cousins (is that the right word?) of each other and who married each other. Obviously FTB can't cope with that. I hope you can reproduce this situation so that you see what happens. Thanks.
I have two problems with smart matching. I do have a Premium Plus account.
In family tree builder on my computer when i went to smart match and then did a compare there used to be a merge button. Now when ever i do a compare the merge button is alway's grayed out and i am unable to merge the data.
On the web site i have a similar problem. I used to be able to edit the person in my tree from the smart match compare. But the edit button there is now gone as well.
Both problems i have been unable to solve. I have send two messages already to the helpdesk from MyHeritage but they do not respond very quickly and it is getting to be annoying.
Another day of pure frustration! The new version helped up to a period of 5 hours, then the merge button went gray. Back to the same old, same old. We re-installed the version that you recommended, still GRAY!. I have full membership at Anchestry.Com, which I would prefer to stay out of, as working in both can become a nightmare, however, this program still has too many kinks in it, plus the fact that the help support takes excessively long to respond. I am trying to generate a professional family tree for my grandchildren, a full time effort is being spent on my findings. What is your real solution? Either fix it, or I want my money returned. Your program is still full of kinks, and it's not worth paying the Premium Plus amount due to all it's bugs. Again, I would prefer to use my heritage, but you have to resolve the problems and get us faster response. I would definately NOT recommend the Premium Plus package to anyone at this point! It's a shame, you have a good concept, but lack the follow through.
As well, you can't work online either, so I don't know what you did to improve things, but it's a total wipeout!
I'm am outraged at this point, that my heritage help link does not even try to respond to our questions. They only give you a standard "we'll be in touch", and then nothing happens. 2 or 3 days later and still no response. No telephone number to call, etc., they must be more than aware that their program has kinks by now. Either a.) they should give us a refund, if this continues. b.) or they must get some support staff to respond to these problems.
There should be a place where we can lodge complaints, or perhaps let others know that when they buy the PREMIUM PLUS package deal, there is NO support. Getting our family information complete is confusing enough, but with their help, I'm more frustrated than confused. This has now effectively kept me from pushing forward on the family tree, for 4 days now. Since the whole concept of my heritage is to make it easier to assimulate information and work with our lineages, if workage is at a STOP how is this a program any use. To be quite honest, I'm used to scams etc, but I did not think this sight would be so unresponsive. Melody Koert-Saul
PS. I just tried to use the spell checker and it doesn't work either, god what is next?
Regarding the online smart matches, it is not currently possible to copy information from other matches, when your tree is a tree that was created in Family Tree Builder and published to your site (it is read-only).
I am having the same problem. I was in the process of conducting several merges yesterday (2/3/2011) when it suddenly stopped working (button turned gray and the feature was no longer available). I also have a Premium Plus account. It seems like the software was somehow downgraded with the premium merge functionality removed. I wonder if this is an errant update that was pushed out to users of the existing version (18.104.22.1688)? I likewise sent a message to the help desk, but have not yet received a reply. If the problem is widespread, I have to imagine that the myheritage.com team is now aware.
I am also having problems with smart matches. I only use FTB and do not publish to MyHeritage as I have my own personal website, for which I am the Webmaster.
I have just gone to compare in smart matches and get the following message: "Cannot retrieve smart matches. There is no such member on MyHeritage.com. Make sure you typed your email address correctly."
The last time i used smart matches on the same person I had no problems. As i mentioned at the start, I only use FTB as my database and don't publish to MyHeritage.com
But why have I been able to smart match before without any problems, but I can't now? I got a lot of information previously and now my research appears to have come to a "screeching halt"!
I am researching 12 different families! Some of them have common names in each of them. and a few of them have over 2000 members, and being on a fixed income I can't afford to upgrade from basic. That is why I produce my own web site.
Family Tree Builder is the best genealogy software on the market (in my opinion). It was your company that put me onto FTB as I was trying to use other software from a company that you took over a few years ago, as it would not work on Vista.
I think since the software has been taken up by so many people you are now trying to cash in on its popularity by asking/forcing people to upgrade. Apart from that whinge I still like the software as my database.
PS.Is the upgrade a one off charge or is it a yearly charge. If it is a one off charge I may consider upgrading, but if it is yearly then NO WAY can I afford it.
My husband and I both have identical computers and we have both installed the same version of Family Tree Builder, and we're both using the identical photos (we each have our own copy of the photos on our own computers). All the faces on my photos are automatically detected and have the green boxes round; none of the faces are recognised on my husband's computer. He hasn't switched off the face detection, so how come the faces aren't being detected for him, when they are the same photos as on my computer?
In FTB, by mistake, I inserted an email address which had one letter in error. In due course the erratic email address was transferred to the family web site when publisized. Sending out message distributions to members, the web site informed me about the email address error. I corrected the email address at the same place where I inserted it, in FTB. The email did not correct itself on the web site so I tried to correct it on the web site as well. The response I get is, that that email address is already occupied by somebody!! The address works with normal email! It does not help to remove the email address from FTB, save it and publisize. Neither does it help to reinsert the correct email address in FTB, save and publisize.
Now I experienced another almost identical situation with another member. I looks like the software is made too clever for it's own good and prevents me from doing the right thing. Is there a workaround for immediate use or perhaps you could fix this bug?
Thank you for fixing this, although I would appreciate that you would fix the obvious bug in the system as well.
One of them is Carl Erik Bäckström b. 1937 and his correct email address is firstname.lastname@example.org
Then there is Johnny Rasmusson and his correct address is email@example.com
Beware that Johnny uses another email address as well.
Then are two others, for which the problem is slightly different. They are both couples, which have a common email address. Their email address is not wrong but annoys me enormously that the system constantly complains about that I should find an email address for the spouse as well. If I try to give the spouse the same email address, I get the wellknown complaint that somebody already occupies that email address. Of course I agree that it is unecessary send the same MyHeritage message twice to the same couple to the same address. Fix the system to accept several occupants of an email address but refrain from sending mailings twice to the same address.
There seems to be a problem with their address files. They apparently conflated my husband's address and mine. I have had the same complaint from some other members trying to invite me to their websites. Maybe it's that new kid they hired. If it is not fixed in a couple of days, I will complain as well. So far I have had no trouble getting on the website myself, though--knock on wood.
The best way to put your family tree with photos on to a family website is to use the build-in Publish mechanism. The not only uploads the tree and all its photos to your family site on MyHeritage.com, it also does it efficiently so that only new photos that you add are uploaded as needed. If you export your tree to GEDCOM, the file that is created includes only references to the photos - the their locations on your computer. When you then import the file into the website, the photos are not uploaded with the GEDCOM file, and the site does not have access to these photos files on your computer. Again, all this is solve if you publish your tree from FTB using the Publish mechanism
Thank you for your response. I have uploaded my tree to the website by using the publish mechanism. However, the only problem with this is that my family cannot edit the tree and help me add information. The only way I have found for them to be able to do this is by uploading the GEDCOM file. I just wish there was a way (or will be in the future) to "sync" both of the trees.