Thanks for your answer. I deleted other family trees from both platforms, from desktop application and also from myheritage.com but still I'm having the same problem. I'm not having this problem in desktop application for Windows I can see all the names without any problem but I'm having this problem on website, when I can change the interface language to English of the website myheritage.com I see "unknown" in the name fields of some profiles and when I turn back to Turkish now I can see the names of "unknown" profiles but I see "unknown" in other profiles. I attached screenshots please help.
back in Jan 23rd My Heritage said they did a back up I have tryed to retrive this back up but never get a email confirming the back up and i have sent various emails to the support team are you having problems getting the support team to respond to you? I have done many back ups of my project but when I retorn/upload it never comes with my pictures or documents only the person
I have 2 aunties who married two of my uncles, and another of those aunties is a cousin of the same family who also married my uncle. How do i connect the two without any names or background info on the auntie's families?
I would enter parents for one of the aunties as 'father of aunties' and 'mother of aunties', then attach the other auntie as a child. Once you puzzle out the relationship of the third auntie or cousin, you can use the same method. I hope this helps.
I closed the application and some three or four days later opened to do some work. I was was prompted to load a sample tree or another tree. I selected my normal tree. When it had loaded none of the photographs (I have over 6000) loaded into any profiles of the persons on the tree. I sunced my tree with the olione tree and still no photos. I have downloaded and reloaded FTB today. Still no photos. The profiles state there are photos but if I go to view them I get a Failed to Load message.
Please advise how I can restore the photographs to my tree.
By checking your family site, I could see that the version of the tree file you have online at the moment is 11. It means that you are actually not working with the original file of the tree but with a copy of it.
The photos are always linked to a specific file you added to. So, for example:
File 1 - 10 photos
File 2 - 10 photos
In total, on the family site, you will have 20 photos, but 10 photos are linked specifically to either file 1 or 2.
Therefore, when you try to restore that 11th copy of the tree you have, you can only restore the photos added to that file. The other photos might be related to previous versions of the file.
Let me suggest you that, if you would anytime like to change the name of your tree's file on Family Tree Builder, please use the feature "File" and then "Manage projects". If you use "Save as..." you might create a copy of the file. That also happens if you continuously import new GEDCOMs on the Family Tree Builder or restore backups.
Regarding the photos themselves, you can manually download them from the site, and add them again onto the current project on the Family Tree Builder. Use the links below to learn how to download photos and albums from the site:
I noticed that as a site manger I can grant permission to site members to download the site material. Once I have given them that permission, how may they download the tree to their computer, directly into their own installation of Family Tree Builder?
You site members will be able to download a GEDCOM copy of the family tree by logging into their accounts and visiting your fmaily site. They will then need to move their mouse cursor over the 'Family Tree' tab and then click on 'Manage Trees'.
This will take them to a new page where they will be able to click on 'Export to GEDCOM'. Once they have been sent the GEDCOM copy of the family tree they will then be able to import this into their own Family Tree Builder Software.
They will not however be able to edit the tree in their own software and then sync this back to your online family site.
Background: I am a premium subscriber. I have several family trees synced to a MyHeritage website.
Recently, syncing has gone terribly awry. Citations are getting scrambled -- some citations don't appear on the profiles they are connected to, but citations for other people in the tree randomly appear in their place. (For example, Maria's profile shows a citation for a distant relative named Peter, and there's a citation for Maria that is nowhere to be found.) Syncing appears to work (for example. a date that I changed in FTB today has been changed in the proper record on the website), but the overall structure of the website data has been corrupted.
Additilonal detail: I recently accepted the invitation to change the name of my website from the default "Web Site" to a personalized name. Now when I visit the website, my trees are still associated with the default name "Web Site." However, the personalized website name is now associated with a small gedcom that I uploaded to see what it contained.
I share a lot of family (probably most) with another MH Family Tree Builder user.
She has some spectacular errors in her tree from when she started it (mostly); for example I looked in her online tree and found the name of one person SEVEN TIMES in the index. As well as masses of information that could well have been inserted as Notes, all written in the Name area.
I have offered to help sort it out and she accepted with apparent joy and relief!
The problem is that I am not comfortable doing the corrections on-line. Can I make corrections and alterations in HER FAMILY TREE BUILDER program? And how?
(I know that there are programs that would allow me to operate her computer, my computer tech grandson does that with mine, and that might be an option, with the appropriate agreements, but I don't want to go that far...)
Or, can I download her Family Tree Builder program to my computer? How? And how do I get it back to her when I have made the alterations?
And, I am a computer idiot! A click by click description please!
(I know another person's FBT program can be downloaded to my computer because from time to time when I start the program a box appears asking if I want to download the FBT program [of a particular person who shares family with me] and I don't so I say No Thanks).
There is no way to edit a Family Tree Builder project remotely.
That is why it is advisable to sync the family tree to the site. The site is the 'meeting point' of editing the tree for the tree creator and his/her invited members.
You two can, nonetheless, exchange GEDCOM files of your projects corrections. Especially if she does not sync the tree to the site, then there will be no problem at all in exchanging and working in new files. Note, however, that if you send her a new file and she imports it on her Family Tree Builder and then sync it to her site, it will create a new tree within her site - which may cause her receiving again matches that she had already confirmed or rejected on the previous tree (with same content) that she had before.
I still want to know the possibilities of downloading her tree to me, it's intriguing that from time to time I get this offer to download a Matthews (I think) tree to my FBT program. ('Click yes or no'). If I could do that, make alterations, and send it back the same way...
But thanks for your worthwhile suggestions. I've never worked with Gedcom but I know it is a standard thing in genealogy. I wonder if it would be simple to send just part of a tree (it is mainly one very large family of ten or twelve siblings and their parents and maybe children that are the problem).
I wonder if SHE did the back-up and transferred it to me and I restored it (as a tree with a new name) and did the alterations and sent it back to her the same way...
But I hope to hear from the support people, who always take an interest in our messages; if not I will contact them direct.