The association of your member to the person in the tree is probably wrong.
You can fix the member association and relationship easily by going to 'Site Members'> next to your name click on 'More...> 'Fix relationship' > In the box that appears enter your name as it is in the tree.
You can try by clicking Tools --> Check for duplicates. Be aware that if you rely on ID numbers those numbers will be lost for ever!!
Another way to avoid losing ID numbers is to change the names on the duplicated records to something else - like Not Known for frst name and NOT KNOW for last name (if you use upper case for last names) - so that you can use them again.
If I'm wrong with these suggestions, maybe some one from My Heritage can correct me.
I am the web site admin. When I log in, and go to "Tree", I see my personal information on the left side. Under "Facts" I see "contact info". This info is not the same as what I have in FTB. I changed it in FTB, and did a new publish, but still the wrong info is showing. How can I fix this?
What are the data languages in your Family Tree Builder tree? The problem that you report, as well as a few Unknown people in yuor tree, make me think that you are entering data in more than one language. Most of the information in your tree must be in English because that is all the info that is being published online.
If you go to Tools> Languages, you will be able to choose a primary and secondary data languages for your tree. Please note they will both be published only if all info is in both languages.
If you have done this by mistake, you can right click on the Languages window and go to Manage data languages. You will be able to see what languages are in your tree and copy from one language to another.
If you need further assistance, please let me know.
Thank you Lior for clarifying this. I think what has happened is that I imported a GED file from many years ago, that was created with another software. When started working with FTB, I ofcourse used the Norwegian language to work with. But I never knew that you have a seperate database for tree information per language.
Does this mean that if I should choose to open up for Dutch, I would need to go over the entire tree, and make sure a have a complete 3-set (English, Norwegian, Dutch)? Kind of strange, because a name is a name. Only comments can be different. Is that the reason (comments) that I need to work with multiple databases?
You say I can copy them over. Question is: I have 421 items in the English DB, and 138 in the Norwegian. I see I can copy ... from ... and choose to overwrite or not. Since I have no idea what I have entered (can not see it from this window) I am not sure what to choose. Is there a way to check what is inside the database and compare?
Edit: I think I fixed it by deleting the Norwegian database, after making sure that all databases had equal number of entries. Now all works OK. Thank you for the advice.
Currently there isn't an option to create a tree in 3 languages. I apologize for the inconvenience.
I'm glad to hear you managed to fix this. In the future, you should know that if you set your primary data language to English, and your secondary to Norwegian or vice versa, you will able to see in each person's card the information entered in each language, side by side.
This seems to be a problem all round from comments on the forum.
On our recently installed ( Free ) 5.1.0 build 5209 on a Windows Vista Business platform, installed on a fairly high powered Dell Optiplex 745 Desktop, we could never get the photo import to work.
It failed at Photos\Import\Search In every time, the program to failing to respond, resulting in the inevitable program termination.
We also wondered what we were doing wrong, as you do, and sent a mail to the support desk detailing the event.
We also understand how difficult it is for said support desk to supply a solution with the meagre information they have to work with.
Being quite determined, and having had 20 years experience with application software in similar scenarios, we loaded the same file ( it is stored on a server ) to a more mature Dell Optiplex 260, lesser memory/processor speed etc, running a Windows XP Professional platform.
Undeterred, we found an even more mature Dell PowerEdge 500SC, same XP platform, lesser memory/processor speed etc, and it worked first time.
Over the last 2 weeks of testing we have found that all 3 machines exhibit the tendency to load/not load photographs/documents as they see fit.
Sometimes they work well for hours, and then suddenly stop loading photographs/documents for no apparent reason, resulting in program termination.
The photographs/scanned documents etc, all stored on a shared drive on a server, range from 3,776Kb to 608Kb, so we feel size is not an issue in this case.
We too have experienced the "disappearing" photo syndrome after having imported same, as mentioned by another correspondent.
Great program, great features, but suffers the bane of all software, that of reliability.
Will we abandon our aging Family Tree Maker that has served us reliably for 10 years? I think not.
We continue to persevere, but feel we will not come up with a solution any time soon.
While trying to load photos, I get the following error message:
Could not save the photo because the copy operation failed
We have been looking into it, and so far we have been unable to reproduce this issue.
I would like to ask for both of your help in investigating this issue, and seeing if this is a real bug.
Can you both please close Family Tree Builder, then go to C:Program FilesMyHeritagecfg and there you will see a file called main.cfg. Please right click on the file and open it with notepad. Then add the following lines to it:
Save the file. Then open up Family Tree Builder, and try adding the photo again (that is causing the problem). The logging information is written to myheritage.log. In the Help menu, go to "About Family Tree Builder". In the window that opens, right-click anywhere within. In the menu, select "Send logs" A Windows folder opens, highlighting a file called "Send_logs_to_support.zip". Please send this file to me as an attachment at email@example.com.
I am wondering if anybody else has FTB freeze up after you enter a person's e-mail address (to invite them to the tree), and then publish the site, and click yes to send the invitation. For me when it is sending the invitation FTB always freezes up, and I need to end the process using Task Manager. Once I go onto the site I see that the invitation did work and send out.
I'm just wondering if anyone else has this same problem with sending invitations, and if it is something with my machine or a bug within FTB.
I am using Windows Vista Home Premium, Service Pack 2 and have Version 188.8.131.5209 of Family Tree Builder. Let me know if you need anymore information regarding this issue. Next time I am sending an invitation out and it happens again I will make sure to take a print screen and attach it to this topic.
I have a laptop with Win7 x64 which I have connected a large secondary monitor as the left monitor and built in laptop screen as right screen. FTB seems not to be able to handle this correctly as i.e Microsoft Excel does. If I double click the title bar the program should toggle between full screen and custom size. It works as long as I have one screen but when 2 screens (different sizes) are mounted the program cant handle that correctly. The program tries to expand it over both screens but it only shows on laptop screen and only half of the image. On the other screen I have a residue of the image before double click. The correct handling is to display it in full screen on one of the screens depending on where I double clicked it.
I can live with manualy resize it but there is also another anoying problem. There is a small empty FTB dialog, not possible to move, minimize or close, centered in the middle of the laptop screen which lays ontop of everything when FTB is active. With the luxury of having 2 screens I want to work with FTB in my large secondary screen and other info in the laptop screen but the visibility is hidden by the before mentioned dialog.
Thank you for your answer. I suspected the reason was the letf/right issue which is common problem with other programs. I actually have 2 monitors connected to a PC and the right monitor also to the laptop. Unfortunatly I cant change my configuration since I need the Main screen to be active all time on both systems, but I can live with the knowledge that it will be fixed in the future.