Case in point i have 23464 matches in FamilySearch Family Tree, those are all Profile Matches, other trees I can Copy from. None of them are "RECORD" matches. I can choose blindly from these "PROFILES" that match the 9339 names in our family site.
This just started happening. When you click on Sync, it says "Sync operation is currently active, please wait and try again later". BTW,this is FTB build 7143 on Win 7 64bit.
It makes no difference how long I wait (even hours). It never completes. Biggest tree is about 800 entries. Total of about 4 trees is 1200 entries. I have exited the program, restarted it, even rebooted. It never finishes.
Now, the reason I pressed the Sync button was because something screwy is happening with my tree in terms of Smart Matches online. Good, confirmed matches will overnight become confirmed matches to another random person. For example my sister suddenly became a confirmed match to my g3 uncle in another tree. While before my sister was my sister in both trees. So either this is a different problem occuring online or else I suspect some sort of corruption is occurring someplace and being propagated because of the appearance of the FTB sync problem at the same time as the online Smart Match issue.
I did run the consistency checker and there are mild errors (e.g. forgetting to flag someone as dead), but nothing major. Likewise there does not seem to be any major duplicate people issues. But I can't be certain if the local FTB tree is the same as the one online, because the sync never completes.
I'm tempted to save all the trees as gedcom files, delete them and then create new ones from the gedcom files. But I hate to do that if it won't do any good, and waste time.
I shut down my system, disconnect the internet and rebooted.
I could then start FTB and go to the sync settings and break the sync.
I then opened MH and logged in. My account is still there. However all my trees are gone, and even though the purchase history says I'm a premium plus member, it says I'm just a basic user with nothing. But it still has my site photo.
As an experiment, I think I'm going to start FTB and see if my trees reappear online. I don't know why they disappeared online, because the FTB unsyncing I talked about was done with the internet disconnected.
Restart FTB, enabled sync. It said something of the sort that the trees were not matched, and which site did I want to use as the tree. Since there was nothing online at MH I select "upload". The online MH account then suddenly switched back to PremiumPlus. And SmartMatches reappear but with the apparent same bogusness.
Is there a way to simply restart the entrie SmartMatch process?
The problem is worse than discribed above. When I start FTB, I'm presented with a notice of an out-of-sync condition and offered three choices: Download, Upload, or Cancel. None of the choices can be selected, the notice cannot be dismissed, FTB cannot be exited, Task Manger cannot stop the process, and a Windows 7 re-boot is required.
I dare not reinvoke FTB until a fix or work-around is reported.