I emailed you folks to let you know that I cannot access any of the functions for Premium Plus. I have been paying all this time, even bought more time, thinking you would get back to me so I could explain the situation. Can you not help me? If not, please let me know who took my money for the subscription.
I am very disillusioned by the whole thing....right now.
You have probably bought the data subscription which give you access to research databases and records. If you have a Premium or Premium plus membership you will have a Crown symbol like I and Baba has next to your name.
I keep receiving a wizard which requests me to update the software. However each time I receive it the button NEXT is inactive and I have to click the Rex X to escape. This exercise is to update 7.0.o. 7001 to 7.0.0. 7121. How can I update the software, any ideas.
I send you an email telling you about a problem with the descendant report.
You reply, telling me the bugs have been fixed.
That I had to go to this link to download the fixed software.
Then I have to "restore" all my trees from the disc.
I tried to use the descendant report just now… and guess what?????
It still freezes up!!!!!!!!!!
Maybe… next time you put a customer through this bull… you should ask a "SECRETARY" to check to make sure your programmers truly did fix the problem and that quality control proved that indeed they did, because obviously they are guessing and it was not tested!!!
The problem that you have mentioned seems to be related to an array of other problems our developers already fixed in the reports, if you still have a problem with the reports even after installing the new version please send a reply to the agent representitive's solution email to let her know that the solution did not work out.
I assure you that if you respond to our emails we will investigate the issue further.
Our quality assurance and programming teams are testing the softwares very thoroughly however there may always be unexpected failures, and if there are, we are here to help you, investigate it and resolve it with yoru cooperation.
Thank you for commenting, I've deleted some of them as they seem to be written out of frustration and they don't help us resolve the problem you are having.
I understand that you have deleted the email correspondance, I would like to personally send you a private email to try and investigate the problems you were having.
I can see that you have a lot of knowledge on how everything is done behind the scenes for programmers, I assume you also understand that without reproducing the problem it will be really hard for us to try and resolve this matter. Therefore I'm asking you the questions in order to identify how can we try to reproduce this and what does it relate to.
If I want to find a place on Maps, I have to use a placename that google can find. But I would like to use the old placenames, because it is historic data I use in my family tree. Todays placenames can be spelled different, the old watermill does not exist anymore, the old quarters is gone, the old village farm has been developed into a part of the city, there is several places with the same name, and so on.
Sometimes i get prompted for mapreferences, Is it posible to seek the mapreferences by seeking by todays placename, because it is a tiresome job, to move a pin to another location on the map, and sometimes it does not stick, when you would see it next time. Another way is to attach a hidden field, where today placename can be entered, and then used to find the place on the map. Or the hidden field automatic get the contend from the family tree, and just have to be edited untill the right place is found. But for those who have to map a place in the Pacific, there is still the need for mapreferences.
Its Really a simple task - If you read my suggetion carefully, I have suggested solutions to the problem.
1. All places is in a list of places. The unique place from the family tree, could have a second field, used to search in google maps, from the beginning both fields will have the same contend, and if a wrong place is found, you alter the contend of the second field to a place google can find.
2. A simpler way, is to have a way to search the map reference number and attach it, to the list of places, as you may do allready, when then pin is moved to an alternative position. It would just be nicer if the map reference (GPS grid cooordinates) were to be seen, (if it is used).
The way to alter is already present, when a place is marked and choosen, a window with choices are shown, it is just that window, that have the extra choices added. So instead of making the change to the Family Tree, the change is only to a second field and/or the GPS coordinates. And thereby it is posible to have the historic placenames in the Family Tree.
Anyone who coped with the release of FTB V7 may find it interesting. It's a bit technical, but not too bad.
I laughed when I read the phrase, "Move fast and break things" (bottom of the first essay).
When I was doing software testing, the IT manager told me that my job was, in part, to "Click on everything and see what happens". The lead programmer said, "I want you to break things. There is nothing that is idiot-proof to a really determined idiot. I want you to be that guy."
That's why I've been such a pain to the support dept. here at MyHeritage. I'm trained to be a really determined idiot.