It is not recommended to work with the same project in the Family Tree Builder software on two computers.
The sync function syncs all the changes that were made in your project in Family Tree Builder to your online site and all the updates made in your tree on the site back to the software.
When you work with the Family Tree Builder software installed on two different computers, the updates you make in computer A will update the online site, but will not update the project open in the software on computer B (not even after a sync).
When you then try to sync your tree from computer B, it will not recognize the updates on the family site.
If you wish to work on your project with more than one computer, we strongly recommend that you install the Family Tree Builder software on your main computer, and use the online family site to edit your tree when working on your other computer(s) or mobile device.
This way, all the changes that you make using other computers, will sync back to your software on your main computer.
Hello everybody, I'm having a problem for a long time about Family Tree Builder. I creatied many profiles and I filled their information fileds and when I synchronize the softare I don't get any error but when I check the website some of them are not synchronized and and I see "untitled name" on their names but I can'y see any other information about that profiles which I already filled. But I can see the names and the information in my pc by Family Tree Builder but can't synchronize. Please help.
I have checked your family site and noticed that you have two different family trees on it.
I would recommend that you manage and delete the irrelevant family trees you may have both on your site and Family Tree Builder to make sure that what you see on one platform is the same thing you see on the other.
Thanks for your answer. I deleted other family trees from both platforms, from desktop application and also from myheritage.com but still I'm having the same problem. I'm not having this problem in desktop application for Windows I can see all the names without any problem but I'm having this problem on website, when I can change the interface language to English of the website myheritage.com I see "unknown" in the name fields of some profiles and when I turn back to Turkish now I can see the names of "unknown" profiles but I see "unknown" in other profiles. I attached screenshots please help.
back in Jan 23rd My Heritage said they did a back up I have tryed to retrive this back up but never get a email confirming the back up and i have sent various emails to the support team are you having problems getting the support team to respond to you? I have done many back ups of my project but when I retorn/upload it never comes with my pictures or documents only the person
I have 2 aunties who married two of my uncles, and another of those aunties is a cousin of the same family who also married my uncle. How do i connect the two without any names or background info on the auntie's families?
I would enter parents for one of the aunties as 'father of aunties' and 'mother of aunties', then attach the other auntie as a child. Once you puzzle out the relationship of the third auntie or cousin, you can use the same method. I hope this helps.
I closed the application and some three or four days later opened to do some work. I was was prompted to load a sample tree or another tree. I selected my normal tree. When it had loaded none of the photographs (I have over 6000) loaded into any profiles of the persons on the tree. I sunced my tree with the olione tree and still no photos. I have downloaded and reloaded FTB today. Still no photos. The profiles state there are photos but if I go to view them I get a Failed to Load message.
Please advise how I can restore the photographs to my tree.
By checking your family site, I could see that the version of the tree file you have online at the moment is 11. It means that you are actually not working with the original file of the tree but with a copy of it.
The photos are always linked to a specific file you added to. So, for example:
File 1 - 10 photos
File 2 - 10 photos
In total, on the family site, you will have 20 photos, but 10 photos are linked specifically to either file 1 or 2.
Therefore, when you try to restore that 11th copy of the tree you have, you can only restore the photos added to that file. The other photos might be related to previous versions of the file.
Let me suggest you that, if you would anytime like to change the name of your tree's file on Family Tree Builder, please use the feature "File" and then "Manage projects". If you use "Save as..." you might create a copy of the file. That also happens if you continuously import new GEDCOMs on the Family Tree Builder or restore backups.
Regarding the photos themselves, you can manually download them from the site, and add them again onto the current project on the Family Tree Builder. Use the links below to learn how to download photos and albums from the site:
I noticed that as a site manger I can grant permission to site members to download the site material. Once I have given them that permission, how may they download the tree to their computer, directly into their own installation of Family Tree Builder?
You site members will be able to download a GEDCOM copy of the family tree by logging into their accounts and visiting your fmaily site. They will then need to move their mouse cursor over the 'Family Tree' tab and then click on 'Manage Trees'.
This will take them to a new page where they will be able to click on 'Export to GEDCOM'. Once they have been sent the GEDCOM copy of the family tree they will then be able to import this into their own Family Tree Builder Software.
They will not however be able to edit the tree in their own software and then sync this back to your online family site.