I'm not sure the exact cause of the problems you are having. I can say, however, that thousands of users with Windows Vista are able to use Family Tree Builder with no problems.
I see that you've already had some correspondence with support and haven't been able to resolve your problems. I'm sorry you continue to have trouble. If you're willing to continue to work with us we'll do our best to get you up and running.
My guess is that the security on your computer (either in Vista itself or in your anti virus software) is causing the problem. Let's start with a few things to see if it makes a difference.
1. Please make sure you are logged in as the administrator of your computer when installing Family Tree Builder.
2. Please add the following .exe files as "accepted" in your anti virus software:
I had mad a blunder mistake by deleting my online backup as i was getting confused about the unwanted sites and with it i have found out that all of my photos have also been deleted and now i am in a lot of trouble.
Is there any way i can restore my family tree. I used to use multiple computer to upload my photos from various cyber cafe and i had put a lot of time collecting informations about all the photos. It took me nearly more than 2 years. Now i am nowhere. Can anyone help me in fixing my mistake or there is no way out.
I am from Siliguri, India and i don't have the capacity to back up all my datas online through the back up service as i don't have the necessary fund. I am still trying to find a job.
I could not understand from your post if you deleted a site, or just a tree in the site. If you deleted a tree, then I'm afraid that this action is not reversible. We do offer a backup service that allows you to restore your photos if you accidently deleted them, but in order to use it, you have to sign up for it up front. The service is not free, but is worth the 3 USD/month fee.
I had been exporting trees to FTB in order to make an all in one chart and convert to pdf because it was an easier way to catch mistakes. This process had been working fine, but a little while later as I was saving to pdf it said "oops, pdf did not generate properly." It suggested that my file was too big, but it is smaller than it was when it worked. I have tried several times since then after altering my tree, but it never works. I should add that the first time it didn't work is when I exported pictures. I figured not exporting would probably fix it, but it didn't.
seems I can not make a all in one chart or book on my heratage I have 5.0 english and keep getting errors tryed on FTB but when I save loose all the info even the title of the chart, when I check the adopted parents box it does not show up on the chart so loose a line of family that is large
When you get a hot match and select the compare screen, in the right hand information pane the text can sometimes be shifted off the right side of the screen and no scroll bar is available. This happens when a fact with a long name is set up for either of the persons being compared such as 'Known Number Of Children' or 'Known Number of Marriages'.
Secondly issue: When creating a Fact Citation, the drop down box for 'Citation' is quite short compared to the actual field length (which is n * 248). So if you have a number of sources with similar text at the start (e.g. 'Birth Certificate of Firstname Lastname' it is hard to find the right one as you scroll down the list). Maybe a mouse-over balloon pop-up could be used to show more text as you move down the list and hit one that is wider than the drop down.
I had a third one but can't remember it at the moment :-)
Would it be possible to register for the Beta program for FamilyTreeBuilder 5 please?
Using FamilyTreeBuilder 220.127.116.116 when you create a citation and set the confidence value to "Unreliable" and save the person. When you re-select the person the citation confidence value has changed back to "(not specified)".
There is another problem when you export it to GEDCOM. All of the confidence values exported are one greater than they should be. The GEDCOM 5.5 standard requires a citation confidence (QUAY) value in the range 0-3. The values FTB is exporting are in the range 1-4 (although I have never seen a 1 as those values aren't being saved - see above comment). This causes a problem when these values are reported in a Book Report by "The Complete Genealogical Reporter" as the citation confidence reported is wrong.
Hi, when using maps on the program it is crashing. It has been happening before but I just stopped using it. but today I tried to update some places on the map.
When I change the name of a place by just editing the place name, it is OK and returns to editing.
When I go into the details of a person from maps to change something about the person ie post office swaffham, Norfolk, England to move the post office bit into description and then click OK it should return to the Map for more editing but it crashes and I have to close the program.
I have started to do a family tree. I am novice with FTB. I have collected many facts and started to input everything into the program. I have a question now because I have either done something wrong or I found a bug.
I have done a screenshot of a part of a tree from FTB and then the same tree from the web. As you can see from the web screenshot, the couple circled in red is shown twice there.
I populated my family tree on the web bsaed programme of Myheritage. I have since downloded the programme onto my laptop so I could use it when I do not have a internet connection, have I got to input all the data again, or can i download the data from my web based account into the computer based one, and secondley is there a way to syncronise the two if I do some work offline.