You should receive an email with a link to download your family tree. Please try to download, save the file to your computer and then double click on it to open in Family Tree Builder. You will be prompted to restore the photos from your family site. Let me know you were able to successfully restore the photos into your family tree.
I am running Windows Vista and am having trouble updating my tree. When I go to edit a person's details I get a message saying Family Tree Builder has stopped working and Windows will let you know when there is a solution (or words to that affect).
Can anyone help me by telling me why it keeps crashing? I am so worried that I will lose all of my information, and with over 2200 people in my tree that will be a huge job to try and restore.
I have checked for updates and my edition is the latest one.
Exactly what happens in your FTB? Can you try re-installing the program?
If it doesn't help, please explain exactly what you do and what happens.
Hi, Lior..... every time I try to start FTB (by double clicking the desktop icon, or from the start menu) I get an error message to say it has stopped working. It was working a couple of weeks ago. I've tried re-installing it twice, but I still get the same message. I'm using Vista..... The My Heritage website opens up okay to my family website...
Hi, Lior. I seem to have fixed the problem..... I searched for .ged files so that I could save my information. I found the .zed files, clicked on current.zed and the program opened. It showed a dialogue to say the program made a few repairs, and another popup saying all the people and families were duplicated. After removing the duplicates and restarting, everything works OK>
my ancestor reports are suddenly sorting very oddly. Instead of sorting by date they seem to be jumping back and forth through the decades. Facts seem to sort okay when I enter them or force a sort on the fact window, and they appear okay in a timeline report, just seem to be off in the ancestor one. What can I do?
Hi My last lap top died & I managed to save stuff to my external hardrive, now when I go to my family tree & I want to work on it and edit stuff & add more , I cant seem to make it happen.... I went to my extrenal harddrive & found the family tree builder & clicked on it but it will not open. HELP PLEASE DENIS
(example) Robert is a parent. I attached an exsisting person (Lambert) as Roberts parent. when I hover over Roberts name, he shows up as a parent and it lists the generation. when I haver over Lamvert, he is listed only as "Related" to me, instead of a grandparent. I have had this problem before. Usually, attaching a parent to someone who already shows up as a (parent/grandparent) works, rather than trying to attach the known person (robert) as a child of Lambert. now, nothing works.
The ID numbers for people in your tree in Family Tree Builder, are internal to the programming of the tree, and are not editable.
Please note: you may notice more ID numbers than people in the tree. The reason for this is ID numbers are not re-used when people are deleted. Therefore, ID numbers can exceed the actual number of individuals in the tree.
In my use of the FTB software it has become painful when importing notes via SmartMatch for notes that seem to have embedded HTMl or XML keywords. I assume that these other users are cutting-n-pasting html into FTB as notes or some other SW is adding the data for them. What ends up in FTB as notes is not being processed as the original text types. Basically I get alot of <p> and <p>nbsp</p> type characters in the notes. Is there some way to enable FTB to process these as html or to filter these codes out of the notes?
At the moment I end up manually editing these notes and it is very tedius.
Thanks for your help in enhancing this SW-- in general it is a very impressive product.
Thank you got your message.
We are aware of this problem. The desired functionality will be part of a future FTB version.
Unfortunately, at the moment I cannot tell when will a version containing this functionality be available
but it is in our future planns.
I previously posted about frequent crashes when trying to update places. I was able to find a solution, i can change multiple place names at once i just dont use the program to automatically find the place name for me. I now use my browser and google to search myself and it can rename multiple entries at once. Somewhat annoying but it doesn't crash every time i change something.
When i complained before about residence and location information being placed into "Contact" when i put it under the label "Residence". I was told that i should create a custom fact called "Address" instead. Even though i was not happy with calling it an address because i know of quite a few situations where a persons address and residence are not the same thing, I did it anyway. Now i am again in the same situation that all of my "Residence" and "Address" information is still being placed under contact.
These are facts to me. I want to be able to see them easily while navigating around everyone in my tree. I dont want to have to hunt for this information. I have no interest in contacting someone that possibly passed away 200 years ago. I am not happy with this at all.
I am really getting frustrated with this because it isnt a simple to move contact information back to an event for around 15,000 people, again.
Ok this is the third day in a row i'm here looking for a solution, It's been about 2 weeks since i initially inquired for help.
Residence is a bad fact name. So i was told to use Address. That is a bad fact name too. What the heck am i supposed to do to put in a location for where a person has lived? I DO NOT want them listed under contact. I have no need to contact someone that has died in the year 1699. I want to see locations of the places these people have resided to help me search records related to where they have lived.
15,000 entries in my tree have all had their facts rearranged. I dont even want to think about how long it is going to take to move all fo that information back to where i want it.
What can i label the fact so that it stays where i want it?