By checking your family site, I could see that the version of the tree file you have online at the moment is 11. It means that you are actually not working with the original file of the tree but with a copy of it.
The photos are always linked to a specific file you added to. So, for example:
File 1 - 10 photos
File 2 - 10 photos
In total, on the family site, you will have 20 photos, but 10 photos are linked specifically to either file 1 or 2.
Therefore, when you try to restore that 11th copy of the tree you have, you can only restore the photos added to that file. The other photos might be related to previous versions of the file.
Let me suggest you that, if you would anytime like to change the name of your tree's file on Family Tree Builder, please use the feature "File" and then "Manage projects". If you use "Save as..." you might create a copy of the file. That also happens if you continuously import new GEDCOMs on the Family Tree Builder or restore backups.
Regarding the photos themselves, you can manually download them from the site, and add them again onto the current project on the Family Tree Builder. Use the links below to learn how to download photos and albums from the site:
I noticed that as a site manger I can grant permission to site members to download the site material. Once I have given them that permission, how may they download the tree to their computer, directly into their own installation of Family Tree Builder?
You site members will be able to download a GEDCOM copy of the family tree by logging into their accounts and visiting your fmaily site. They will then need to move their mouse cursor over the 'Family Tree' tab and then click on 'Manage Trees'.
This will take them to a new page where they will be able to click on 'Export to GEDCOM'. Once they have been sent the GEDCOM copy of the family tree they will then be able to import this into their own Family Tree Builder Software.
They will not however be able to edit the tree in their own software and then sync this back to your online family site.
Background: I am a premium subscriber. I have several family trees synced to a MyHeritage website.
Recently, syncing has gone terribly awry. Citations are getting scrambled -- some citations don't appear on the profiles they are connected to, but citations for other people in the tree randomly appear in their place. (For example, Maria's profile shows a citation for a distant relative named Peter, and there's a citation for Maria that is nowhere to be found.) Syncing appears to work (for example. a date that I changed in FTB today has been changed in the proper record on the website), but the overall structure of the website data has been corrupted.
Additilonal detail: I recently accepted the invitation to change the name of my website from the default "Web Site" to a personalized name. Now when I visit the website, my trees are still associated with the default name "Web Site." However, the personalized website name is now associated with a small gedcom that I uploaded to see what it contained.
I share a lot of family (probably most) with another MH Family Tree Builder user.
She has some spectacular errors in her tree from when she started it (mostly); for example I looked in her online tree and found the name of one person SEVEN TIMES in the index. As well as masses of information that could well have been inserted as Notes, all written in the Name area.
I have offered to help sort it out and she accepted with apparent joy and relief!
The problem is that I am not comfortable doing the corrections on-line. Can I make corrections and alterations in HER FAMILY TREE BUILDER program? And how?
(I know that there are programs that would allow me to operate her computer, my computer tech grandson does that with mine, and that might be an option, with the appropriate agreements, but I don't want to go that far...)
Or, can I download her Family Tree Builder program to my computer? How? And how do I get it back to her when I have made the alterations?
And, I am a computer idiot! A click by click description please!
(I know another person's FBT program can be downloaded to my computer because from time to time when I start the program a box appears asking if I want to download the FBT program [of a particular person who shares family with me] and I don't so I say No Thanks).
There is no way to edit a Family Tree Builder project remotely.
That is why it is advisable to sync the family tree to the site. The site is the 'meeting point' of editing the tree for the tree creator and his/her invited members.
You two can, nonetheless, exchange GEDCOM files of your projects corrections. Especially if she does not sync the tree to the site, then there will be no problem at all in exchanging and working in new files. Note, however, that if you send her a new file and she imports it on her Family Tree Builder and then sync it to her site, it will create a new tree within her site - which may cause her receiving again matches that she had already confirmed or rejected on the previous tree (with same content) that she had before.
I still want to know the possibilities of downloading her tree to me, it's intriguing that from time to time I get this offer to download a Matthews (I think) tree to my FBT program. ('Click yes or no'). If I could do that, make alterations, and send it back the same way...
But thanks for your worthwhile suggestions. I've never worked with Gedcom but I know it is a standard thing in genealogy. I wonder if it would be simple to send just part of a tree (it is mainly one very large family of ten or twelve siblings and their parents and maybe children that are the problem).
I wonder if SHE did the back-up and transferred it to me and I restored it (as a tree with a new name) and did the alterations and sent it back to her the same way...
But I hope to hear from the support people, who always take an interest in our messages; if not I will contact them direct.
I am not a subscriber, but have been using FTB for a few years. Everything had been working related to sync (a limit of 250 people without subscription) until August 2014. At that time, the sync process decided I had 251 people in my tree and stopped synching. The sync log shows the error occurring every day.
Was there a policy change at MyHeritage that non-subscribers can no longer sync or is there an error with my data files making FTB Sync think there are now 251 people in my tree?
1. Select the people and branches to include in sync. FTB7 says "1 person" selected. No change in sync behavior.
2. Reviewed the FAQ. No mention of this issue found.
3. Reviewed the threads of 2,200 messages in this Forum containing the word "sync". No references to others experiencing the issue (at least in the languages that I could understand).
The policy continues the same: Basic family sites are limited to 250.
Take a look on your projects in the Family Tree Builder, and make sure that you don't have duplicated files or a second version of an original file. If that's the case, when you try to sync to the site, it will already be "full" with another file previously synced, you will not be able to sync.
You can manage your trees both on Family Tree Builder and on the site, and delete possible duplicated ones, following the steps below:
In order to delete the trees from the site, please follow the instructions below:
1. Log in and enter your family site.
2. From the Family tree tab, select Manage Trees.
3. Click Delete.
In order to delete files on Family Tree Builder and follow the instructions below to delete the duplicates there:
1. Open the Family Tree Builder
2. Go to File > Manage Projects. There you will see a list of the trees that you have created in Family Tree Builder.
3. Click on the tree you want to delete.
4. Click on 'Done' to finish.
Please, get back to me if the problem persists or if you have further questions.
Now, it is strange to me that you don't seem to find other projects on FTB. Are you perhaps working with FTB in two different computers? Let's say a desktop and a laptop?
Note that working with two or more computers with FTB is strongly not recommend.
The sync function syncs all the changes that were made in your software to your online site and all the updates made on your online site to the software.
When you work on two Family Tree Builders (on two different computers), the updates you make in computer A will update the online site, but will not update the project open in the software on computer B (not even after a sync).
When you then try to sync your tree from computer B, it will not recognize the updates on the family site.
If you wish to work on your project with more than one computer, we strongly recommend that you install the Family Tree Builder software on your main computer, and use the online family site to edit your tree when working on your other computer(s) or mobile device.
This way, all the changes that you make using other computers, will sync back to your software on your main computer. When you work on two Family Tree Builders (on two different computers), the updates you make in computer A will update the online site, but will not update the project open in the software on computer B (not even after a sync). When you then try to sync your tree from computer B, it will not recognize the updates on the family site.
If that's the case, then you might have the original file of the tree on a different computer.
I have resolved the sync issue and will describe how you can replicate this if anyone in the future asks.
Symptom: Sync no longer completes because the online site file contains 251 family members.
Cause: It appears that MyHeritage checks the online file through some sort of a counter during the sync process. When the counter is greater than 250 for a non-subscriber, it stops the sync and displays the error message.
To resolve, that counter needs to be reset below 250 at the online site.
When you restore the FTB project using the online site file, it has 251 people in it. The sync will still not work after restoring with this file. However, delete one person from the online site and it restores the online site value to 250 (or less). Using the Restore Project from Online Site, the 250-person project will be brought into FTB and will sync to 250 people.
Now the FTB site can be restored from file on disk and sync can be done. Sync will complete with the expected warning that only 250 people in the tree were included in the sync.
Note: Users should backup their FTB project to file on disk before restoring from the online site. In my case, I have 12,000 people in my project and if the FTB project is overwritten without making a backup, a significant part of the tree would have been erased.
I started entering my family tree online first rather than family treebuilder and uploading it to the web on My Heritage website. Can I download what I haver entered online and import it into the family treebuilder I have just downloaded?
Hi. I am finding many many relatives in West Virginia that are 1st cousins and they are married. Sometimes it is crazy trying to figure out exactly how they are related. Is there an easy was in the program to figure it out for me?