My aunt's birthday is coming up and it was brought up to me by my family that the e-mail that gets sent out for upcoming birthdays and anniversaries has an incorrect age for her. Currently it is saying that she will be 62, but she is actually only going to be changing to 60. I did check her birthday on the site and it is correct, and even her profile page on the site says she is 59 and going to be turning 60. How is the age calculated for the automatic e-mail that is sent out and on the home page as that appears to be incorrect. (2013 - 1953 is 60 years apart, not 62). Let me know if you have any questions.
This is actually a problem with our family site online, nothing realated to the family tree builder as far as we can see. If this proves to be connected and fixable in the family tree builder I will certainly add it to the sticky forum post.
I use FTB to publish the family tree in two language English and Russian. It's very important for me to have them both as part of the family speaks only Russian and another part only in English. Most of the names, locations etc. in the FTB appear in both languages. I always make sure that the primary display language in the FTB is marked as "Same as display language".
On the website itself, in the past, the names of the people switched to the appropriate language when the site language was changed (in the upper right corner).
Today it stopped doing so for some reason, and the names both in the tree view and in the people view always remain in English no matter what language I chose.
What did I do wrong to cause this?? Is there a way to revert this?
Could you please help me / explain how I do exactly what you have done.
How can I make sure that display language switches the Profile names language as well? Do I need to use the Family Builder software for that? (I have mot tried it yet since I use Mac, and not Windows machine).
I have assumed that the only way to satisfy both Russian-only speakingand English-only speaking consituents would be to create double language names which I did... I would enter on the Family Tree Website info such as:
First Name: Мария Mariya, Maiden Name: Married Name: Кузнецова Kuznetsov etc.
However, it's very inconvenient and I also lost ability to generate Family Book in Reports as the system now thinks that my system website language is Russian despite me choosing English as the display language.
You have to use the Famility Tree Builder software to enable the two languages - click on languages->Advanced and you'll have the option to select a primary and a secondary language. Important point though - before you sync the application with the website, make sure that the primary language has "Same as Display language" checked, otherwise, in my experience, when switching the language on the website the names won't switch.
Also for some reason I noticed that when I'm syncing to the webstie when the FTB is in English mode, the "Places" statistics on the website gets messed up (as if only very few people had birthplaces). I have to log-off the website, switch the language in the FTB to Russian, re-sync and login to the website (in Russian mode also) - that fixes the statistics. That is inspite the fact that I bothered to have everything translated in the FTB in two languages - everything except Photograph locations where it's not possible for some reason.
Thank you for writing and we appreciate your patience regarding this matter.
I understand the problem that you might have had, though I just checked this on your family tree and I changed the language between Russian and English and I could see that it changed to the appropriate language database on the family tree builder.
Could it be that by the time we have contacted you the problem was solved?
big trouble to find my oldest ancesrtor Jan Řapek (first is czech letter R with caron http://en.wikipedia.org/wiki/Ř)
There is a bug with Czech language in almost every search form.
Condition needed to replicate this bug:
Tree with to many peoples with same name, in my case it is name "Jan" in english John.
First letter of surname of this Jan starts with special czech letters ŠČŘŽĎŇŤ
Whan I try to label my 10xgreatgrandfather named Jan Řapek on photo. It is impossible, because: I start typping Jan, system tell me Too many searched record, so I continue typing "spacebar" and start with letter Ř and system answers after 0,5 second : no records. In the tree is about 80 persons of this name and surname :)
Same problem occurs also in old flash skin of tree, in left corner is search of exact person in tree, when I need to jump to my oldest ancestor Jan Řapek(*1649), I have to find his granson Bartoloměj Řapek, because Bartoloměj is rare name and there is NO "Too many records founded" and wait until all these Bartolomejs are loaded, and find mine. When I don't wait , and I start typing Ř(R wit caron) system answer me : no record.
We have actually investigated this and found out that if you search with a capital letter "ŠČŘŽĎŇŤ" you will be able to find results. However if don't search with a capital letter then you are in trouble and will experience what you have described.
I hope that this is atleast of some use for you - we are still investigating on how we can fix this issue.
Hi, thanks for getting back to me. I'm assuming this means you're able to see living people in my family tree. If you find Paolo Celestini you'll be able to see the problem. In Family Tree Builder the couple is set as engaged, however when you look at the family tree online in "Classic view" there is a normal wedding ring between the two when selected instead of an engagement ring. You should be able to see the issue by doing this.
We do not have the release date of our new view as of yet because we are still improving it up, some members already got to test it out, we collected their feedback and now we are working on implementing their comments.
My grandmother's sister had seven children. I only have birthdates for some of them but in the Family Tree Builder I have them in the right order. However, when I view the family tree online they appear in the wrong order. The ones with birthdates appear first and then the ones without come after. If I put in a "date within range" or an estimate it doesn't work either. Either no date comes up or it does come up but still in the wrong order. Can someone look into this? It's really irritating.
Thank you for writing us and we appreciate your patience regarding this matter.
I would be glad if you could give me the name of the person this has happened for so we could investigate further, unfortunately we can't find this error on your family site nor we were able to reproduce this.