Curently we are experiencing a problem with the uploading of GEDCOMS directly to the onine family site. You are promised an email however this does not happen. This does not happen due to the GEDCOM not being uploaded.
We are working to resolve this and hopefully have this back up and working in the very near future.
Until the problem is fixed, there is a workaround for it. What you can do is download the Family Tree Builder (FTB) Software to your computer and then upload your GEDCOM file into the software. Once the GEDCOM is uploaded to the software you will then be able to sync(publish) the family tree to the online family site.
Should you not have the FTB Software then you will be able to simply click here and this will take you to the download page. Once you have downloaded the FTB software you will need to locate the file and click on this to activate the installation. (usually found in the 'downloads' folder of your Pc)
After you have the FTB software installed you will need to now follow the instructions in the below link to import your GEDCOM to the FTB software.
I wish to acknowldge aboud GEDCOM import/export is functioning perfect, I have played around a lot last week and no single problem identified.
It is important to keepo in mind that you may not receive the email because of MH email was sent to SPAM container, you have to make sure, MH emails are in whitelist. This was the only case/opportunity I hade this week.
The only thing is important for me in this forum thread - if problem is solved why MH team is not publishing the bugfix effected. I habe the feeling that MH suport resources are to be improved.
I wish MH Team great success, I have choosen your platform after intensive testing of different ONLINE platforms.
We are aware of the issue and doing our best to resolve it as soon as we can. Your feedback is very important to us and we address every request that we receive.
You should remember that our software handles very complex databases and records and provides many genealogy tools. Some bugs that seem minor may actually be related to the infrastructure and require major changes that effect many other features.
We do our best to fix and implement the issues you report with the resources available to us.
We are aware that as a customer you look for the best tools to aid you in your work.
I hope you will understand as we work to resolve the issue you reported.
Thank you for your patience and understanding regarding this matter.
My family has 2 brothers married with 2 sisters. While Myheritage is clever enough to match entries around the world, it doesn´t match the same people within the same family tree. Is there any way of linking people within the same family tree to avoid duplications?
Hi Felipe, thanks for your reply, but that menu is not shown when clicking in , therefore I cannot make a connection with an existing member. Is there any way to make this menu visible? Please see image attached.
Hi, I started my Family Tree using FTB about 4 years ago. Then this year I added another family tree for my husbands family to the Site. I invited some of my immediate family to become members of the 1st Family Tree, but now that I have added my husbands family tree these members are receiving notifications when I change his site and well as mine.
Is there any way I can select which Family Tree people are members of so that they only see that Family Tree and not both. I hope this makes sense. Thanks
The invited members are a site members. That means, that they can see all the trees included in the site they were invited for. For example, if I have the "John Web Site" and inside of it I have "Family tree 1" and "Family tree 2", my site members invited to the "John Web Site" will be able to see both trees.
I also started with FTB about 4 years ago but I set up four separate trees, one for each of my four derivative families. They overlap, of course, but many of the entries in each, particularly the earlier ones, are really of little l interest to those who is in one of the other 3 family trees.
My question is - how does one indicate at a particular family tree site that the other trees exist, and how to access each of these sites directly? A single integrated tree would seem be much too unwieldy to handle.
If you use the application Family Tree Builder, you can set the required order of names from the application menu
Tools -> Options -> Names (Display people's names, Last name for married people)
If you use only the online version at MyHeritage.com you can set in 'Options'. Logon in your family site, click the tab. 'Family Tree', click the icon 'Option' (next to the field 'Find a person...'). Then click 'Name preferences'
Truly, the patronimic Scandinavian tradition for names is less easy to deal with on the tree.
Nonetheless, if you use the instructions I gave previously in this post to our colleague, to change how the names are displayed on the site, regarding the married names.
Regarding the children, you can always manually change the names. When you add a new relative to a person, on the window that opens for you to add names, dates of birth, etc, you can simply add the patronimic name of that child, therefore following the tradition for: Anders Svensson > Magnus Andersson > Jonas Magnusson, etc...
yesterday I posted the following question in this forum concerning missing information in "< Family tree summary >"
I would like to ask why MyHeritage changed definition/behavior of "< Family tree summary >". This definition contains basic information about the tree published online and can be displayed in the welcome page of the family site. Currently this information contains only this text "Our family tree is posted online on this site! There are 894 names in our family site." (In case of my site, other sites have of course different number of names in the family tree).
In the past used to be displayed also information about the latest event (birth, death) and the oldest event (birth, death) in the tree. This information is missing since beginning of January 2015. Is there any reason for this?
Thank you very much for your answer.
I am afraid this post was deleted by MyHeritage Support from this forum after I got the following reply via email:
"Dear Mr. Zahradníček,
Thank you for contacting us here at support. We understand that you may be a little frustrated to see that the 'First' and 'Last' recorded events for your family site have disappeared from your Home page welcome text.
There is a simple reason for us doing this. As part of our optimization and improvements to the family web site we had noticed that within the Home page start up algorithms that the user was having to wait longer than we would like for the home page to load.
This is caused by the system calculating the first and last event from within your family tree automatically
To decrease the waiting time for the user and to enhance the overall experience with us, we are constantly looking for ways to make the site a faster and a more pleasurable experience, hence the reason we stopped this automatic calculation.
Having said that, this does not mean that all is lost.
What you will need to do now is to simply click on the "Edit this text" option and then manually enter the first recorded event from your family tree and also the last known recorded event into the respective area of the text.
We do apologize for any frustration this may have caused you however we are sure that you will understand and appreciate the effort taken into making the site a more user friendly environment.
MyHeritage Support team"
I would like to ask MyHeritage Support if there is other way how to get back this functionality in the welcome page of the family site. The proposed way "What you will need to do now is to simply click on the "Edit this text" option and then manually enter the first recorded event from your family tree and also the last known recorded event into the respective area of the text." is not the solution at all. The original functionality in "< Family tree summary >" also displayed relationship of the site member being logged to the person in the latest/newest event.
Thank you very much in advance.
I am trying to get some help with the default profile photo - the personal photo - for each person in my tree.
Does anyone know if there is an easy way in the Online Site to change the personal photo. If I have people with several photos, is there an easy way to make one of those photos the default photo, rather than uploading a new photo?
OK, so in the Family Site Builder under photos, one can double-click on individual photos and associate them (there is an associated tab) with persons in the family tree. When this is done there is a checkbox - "Personal Photo" - which makes this photo the profile photo.
What a pity there is not a similar checkbox in the online software.
I am the site owner of a premium plus site. A WYSIWYG text editor (similar to the one I am using now on this forum) is provided to set up the text visible on the site's front page. However, a section of text which is emboldened and visible in bold in the text editor (Attachment No.1) does not then show up as bold (when saved) on the front page (Attachment No.2).
Am I doing something wrong ? - or is this a bug ?
I attached two small photos to this post which showed up in the preview and the message when ready for sending, but they have now disappeared.