Some of my invitees to my family site are no longer receiving Calendar Email Notifications of Birthdays and Anniversaries which they were previously getting. How to I get them back on the list of those receiving the Emails?
I recieved an email from a member named Bonnie McQuatters. The email is here:
When: August 17 2014 4:00 PM
Where: ON WRONG WEBSITE, NOT RELATED
MYHERITAGE HAS PLACED YOU ON MY FAMILY TREE WEBSITE, WE ARE NOT RELATED. THIS IS THEIR ERROR. I JUST RENEWED MY TREE AND THEY MADE THIS MISTAKE. COULD YOU LET THEM KNOW THIS IS WRONG. I WOULD LIKE TO WORK ON MY TREE BUT THIS IS HOLDING ME BACK. THANK YOU FOR YOUR HELP. BONNIE
FMCQUATTERS FAMILY TREE
I am looking for assistance in helping Ms. McQuatters regain control of her account and tree as well as re-link with my own which is under the name Nolan Bryant.
We currently don't offer the option to 'block' one specific member.
What you can do is actually promote to site managers every people you want to give the privilege of editing the tree and leave others only as members and then close the access of members in editing and adding information on the tree.
Please, read the articles below that will give you an idea of what I just told above.
I am very unhappy about the fact that relationships are no longer calculated in the on-line tree except for ones that myHeritage considers ‘close’.I understand that beyond a certain number (I believe it is 5000 in a tree now), it gets cumbersome and perhaps expensive, so I am not advocating automatic calculations every time one clicks on a profile, but why could it not still be done upon request?In FTB one can still request a relationship calculation between distant relatives, which can lead to a lot of research not otherwise possible.Many users, however, are not on FTB.On-line I get the answer that so-and-so is not related to such-and-such, when I know for a fact that they are.And is it not the point of a family tree that all people in it are related to each other either by blood or marriage? I hereby ask that this expanded relationship calculation capability be restored to the on-line tree.
Please note that your concerns for this improvement have been forwarded to the relevant department and is being looked into.
Without wanting to cause any further distress to you, I am only able to say that the matter will be considered and hopefully included with future releases of the software and online family site due to a number of users having contacted us with a similar request.
You dont do it in the FTB. FTB is the offline tool which you can update the WEB tree from. Im not sure if it is possible to have multiple users that can update the WEB tree thru FTB yet.
You can give web users the right to edit the WEB tree. By default you have probably not given members any rights to edit. To do that try this:
When logged in here on MyHeritage you have your name up to the right. Go in on your profile, then up to the left you have "Member> <your name>". Click on Member. Now you get a list of all users that have become members to your tree. Out on the right you have 2 links, use the More where you have the posibility to elevate a member to Webmaster of your tree.
Since I dont use it I dont know the exact functions for the Webmaster , for instance if you can limit the rights you give to the webmaster or if the webmaster will have the exact same rights as you which could be a security risk.
I wanted to make my cousin a site manager so she could add to and update our family tree.
I followed your instructions and found a list of people who are members of my site. My cousin was not one of them. In fact, the ONLY place I can find my cousin's name is in our tree, her card. There is no way there to make her a manager.
Last night our online page got changed to the New Design and I wonder if it's possible to revert these changes so we can continue with the old design.
The disadvantages I notices straight away:
- People Search: No colours (pink/blue) for gender making it difficult to search names with specific gender! Much easer to see it on the old design with the 2 colours for each gender?
- Personal Details: In the old Design, I just needed to select a person to see all their details on the left, like Marriage, Occupation, etc. In the new Design I have to click at least through 3 different windows to "find" this information. There is no more easy way to access personal details without clicking around making it difficult for elder members of our online page to find important information!
Can you please change our page to the old design which had more advantages compared to the new design!
I can understand that you might have doubts when you find the online tree you're familiar with has changed. Be on the look out for an email to your inbox from me.
In the meantime here is some general information as to the change that you and the forum community may find useful.
What's so great about the new tree?
The look of the tree hasn't changed much so you don't need to relearn how to use the tree. Viewing, navigating and searching the tree is basically the same and editing the tree is very much the same as well.
There are some nice additions though, like the Radar, which allow you to see a "map" of the tree and instantly jump to any place. In the previous version if you wanted to travel through the tree, you had to click and drag endlessly to get anywhere.
The new tree editor only has one style (or view) right now - the Classic view has been discontinued - but that will change as we're adding some new styles so you will still be able to see the tree in the view you like best.
In the new online tree when you hover over a person or click on that person's card in the tree you get their basic information, rather than seeing it on the left hand side in a panel. This gives you a lot more real estate for viewing the family tree in context and it also shows you information about people in a more dynamic, integrated fashion. If before you had to click on each person in the tree to see their basic info, now all you have to do is move your mouse around to anyone and their info immediately pops up.
We streamlined the editing options. For example, in the previous version of the family tree editor you also had a lot of other options that didn't really belong in the ADD phase. All those options have appropriate places now that make much more sense. There are more flexible options for adding dates in the new tree editor. You can add dates like "before", "after", "from...to...", etc. Adding and editing marriages and partnerships is quicker now too as the fields are located in the instant, basic editing fields.
Birthday and anniversary notifications are bigger and brighter, add me cards show you where you need to add more ancestors, you can invite people directly from the tree by adding email addresses and more.
An important change in the new online family tree is that it is now HTML5 based. This means you can access and edit the tree from any mobile device or tablet, which was not possible before. The switch to HTML5 also made it possible for us to offer editing in the MyHeritage app, which is great for people who edit their trees online - you can now truly edit your tree anywhere, anytime.
Family Tree Builder users will also benefit from editing in the new tree as version 7.0 of the program will offer the ability to make edits online and integrate them into your tree in the program.
We're really starting to bring together all the different aspects of MyHeritage to give you a more seamless experience.
There are a lot of good things about the new online family tree. I hope you will give the new online family tree a try and come to appreciate the improvements we've made.
Having said that we have the ability to change your tree back to Classic view until the time we finally discontinue it.
Classic view will be discontinued in the near future, so keep in mind the change I'm making is temporary.
For this to happen you will need to contact the support team via the contact form that you will see in blue at the top of this forum page.
Sorry , you may have to grin and bare as in the past, no amount of consumer pressure, wants or realistic thinking has EVER changed the MH team concept. What they think is REAL and Factual, and what you and the other others think- is on no consequence.
I dont argue if its relative-- I just bpoint out that users opinions carry no weight- if the TEAM have decided then THAT descion rules.
Its is a business not a democratic procewss.
Complian all you want, but I bet you any thing you like- it will NOT change just becuse you and hoepfuly others express a negative viewpoint.
If we were dealing with a sharholder based "board of directors" or someother democratic process ,we, the user , may have some effect. But in an autrocratic fucnctioning buisness- not so. The masses only matter if they dont renew!!
I'm getting a lot of emails from myheritage sites that I'm a member of; including calenders and updates. I don't want to recieve them; so i'm forced to go through and manually unsubscribe from emails on each site. Could it be possible to make it so that I can simply go into my account and click a box that keeps me off the page's email list for updates and calenders?
I beleive that the following information will assist you with both of the steps that you have mentioned.
If you built your family tree on your family site on MyHeritage.com and would like to start using Family Tree Builder please follow these steps to transfer the file to Family Tree Builder:
1) Open the Family Tree Builder software. If you don’t have the software installed, click here to download the latest version.
2) From the top menu, choose File > Restore Project.
3) In the restore screen, choose ’Restore from online family site’ and click ‘Next’.
4) The next screen will display all family trees that exist under your account. Choose the family trees you want to restore and click ‘Download now’.
5) If the family tree contains any photos, you will be prompted to restore the photos from your family site.
That’s it! Your family tree should be restored from your online family site.