I had a similar problem - my pics were showing in the tree but not on reports. After weeks of back & forth with MH I made note of all of those missing from the reports - because half were there, and half were not. Turns out that all the ones that were not showing in the reports were "Bitmap" files. After I changed them all to "Jpeg" I haven't had a problem.
I followed your instructions but then i go to the tree and do what???...the profile pic just isnt there...i want to put a profile pic for each member on the page...but everytime i upload the project from heritage builder, the site just clears them all....not clear, clear...they still there but only in the galley, the person is again with no pic on the profile you know what i mean...i think this should have be fixed along time ago...;(
Sorry that didn't work. As I said, it doesn't always work for me. Think you're right, this is a bug that needs fixing. I think it's related to the fact that I can't get content to show. Wish somebody technical from the company would pay some attention to us!
I've been trying to change the welcome message picture on my Greenberg-Messer-Fine site, but it won't change or even delete. It's currently deleted in Settings, Genealogy, Image for Welcome Message, but still shows on the login screen. What's going on?
(Don't suggest clearing my cache because my cache is set to 0 & I've also cleared it for good measure.)
Firstly, we are sorry for not responding earlier. Please note that we provide priority support for our Premium and Premium Plus users, and still try and respond to all of our users as soon as possible.
Regarding the problem that you are having with the statistics; can you please give me a couple examples of people that you have added residence or place information for, and you cannot see their information updated in the statistics?
I also have the same problem. All the locations that I have entered show up on my map on FTB (births, deaths, residences).
But only some of these actually show up on the Family Site. I can't be sure, but I think everything I have entered for Birth Locations and Death Locations shows up on the family site. However, I know that not everything for Residence Location shows up on the site.
Currently on the family site the only countries that show up under the " Residence Map" are India, USA, Vatican, and Qatar. However, in FTB I have entered Canada, Saudi Arabia, Kuwait, and UAE as residences as well. They all show up on the map within FTB, but not on the family site.
I just read your responses below and now see that I misunderstood the "places of residence" map. I had thought that it was actually based on what I entered in the "Contact" section of FTB. Now I see it is based on what the site members put as their location.
Sorry for the misunderstanding and thanks for your help.
thanks for getting back to me. I think I may have resolved the issue of places of birth & death - the problem seems to be that several of my family were born in Eire and this is not showing up on the stats - Eire is notpart of the UK!
I still don't see where to add residence information however - none of the drop-down facts boxes seem suitable - yet when I click on info for my husband on the home page, for example, his place of residence is shown, incorrectly, as the UK (he lives in Spain) and I can't see anywhere to edit this information!
I have no problem with my place of residence - it's other family members that I wish to add so that their place of residence shows in the stats.
I now see that there is the option to add addresses on the site members page for some, but not all, of the members, and in the case of my husband I can find no way to edit his address so that it is shown correctly!
Also - I still don't see how to enter places of residence for family members that are not site members (I do not have email addresses for everyone).
Regarding the family members born in Eire, they include my parents John Smith and Mary (Maisie) Heaney, his three siblings, her nine siblings and my grandparents various others
Let me explain to you the way that the residence information works:
When you (the site manager) are logged into your own site, you can go to Home > Site Members and there you will see the option to enter an address (or edit it under 'more') for site members that have not yet ever visited your site. Next to your own name, under 'more', you will also be able to edit your own address.
You cannot edit the address of any of your site members that have already visited your site. They will have to edit their own address. They can do that by logging into their account, going to your site (that they are a member of) and going to Home > Site Members. Next to their own name, they will see the option under 'more'.
Regarding the second issue, we are looking into it.
First question. I originally created a family tree for one part of my wife's family, got that going but in the learning curve of things I ended up creating 3 sites that show up in my "My Sites" 2 of which I made not visbale to people and renamed them with delete in front to not get confused. I would like to remove these from my site list. Can you help?
Second question I decided to open a subscription and made a family tree for part of my side of the family and I had thought that it would allow me to have 2 seperate entry points for the different families. What I would like to do is to have 2 or more family trees and have diffenrent entry points so each family does not have to go through each others family to get to the side of the family they are a part of.(confusing?) It seems that the second family tree I created will have to enter through my wifes side of the family- (the family tree I entered 1st) and select a different family tree to see the one I created for them. It also seems that if I invite my side of the family and they want to upload pictures it will have to end up at the 1st site I created.
Sorry its hard to explain what is going on. Did I completely add the second family tree wrong or will I end up having to make some sort of generic family entry point for both families and have to tell them to enter their side by the drop down choice of family trees?
Here is the name of th My Sites to delete:
delete Family Tree Web site
delete Shuman Family Tree - 12062010b Web Site
The other projects I want to keep and need seperation help with are:
John Bonifacio Family
Main Shuman Family tree (Shuman Family Tree Web Site)