Nearly twelve months ago now I first raised this problem and it is disappointing that nothing has been done to fix it.
This problem is with articles - see APPS menu Articles. If you add a News Article and use the "insert/edit link" button to create a hyperlink inside the article, then save the article, the hyperlink is corrupted.
Everytime the link will end up having characters added to the front of the link URL or to the end of the link URL, that will stop the link from working. My Heritage helpdesk has been able to reproduce the problem, so I know it is not just me.
It should be a very simple problem for a coder to fix and it is very disappointing that myHeritage have chosen to ignore the problem.
I wanted to use the news articles to tell family members about things that were happening here and there. I create the articles with links to HERE and THERE and the links don't work. It is frustrating and annoying.
I apologize that the bug you reported is still unresolved.
We are aware of the issue and doing our best to resolve it as soon as we can. Your feedback is very important to us and we address every request that we receive.
You should remember that our software handles very complex databases and records and provides many genealogy tools. Every service and feature that is released goes through months of testing.
Bugs and feature requests are prioritized according to how many users write to support about them and how much resources and time they require of the development team. Some bugs that seem minor may actually be related to the infrastructure and require major changes that effect many other features.
We do our best to fix and implement the issues you report with the resources available to us. As much as we would like to, we can't fix every bug and feature that is requested.
We are aware that as a customer you look for the best tools to aid you in your work.
I hope you will understand as we work to resolve the issue you reported.
Thank you for your patience and understanding regarding this matter.
I'm with Jonas on this - I too understand that you can run with every idea posted on the forum. In this case though we are talking about a problem with your software - that many people pay to use - and part of it doesn't work. You know it doesn't work but you choose not to fix it because not enough people have contacted you and asked you to fix it. Hmm!
I would have thought one paying customer pointing out that the software doesn't work would be enough to raise a concern.
Yes it is a very minor issue - obviously - so minor its not worth fixing. Your code puts a wrapper around the URL that breaks to link. Change the code to remove the wrapper, problem fixed. Or is it deliberate. Are the links broken so users can't link to off-site URLs from the front page of MH? Then just remove the link button from the editor.
Anyway, it is a minor issue and I moved on to find a different way to do articles and newsletters.
Each time I extract data from the FamilySearch site the dates are one day over, eg 9th May will convert to 10th May. It is only the day date that is faulty. I have sent screen shot some months ago, not on the forum, and have not heard back.
I never figured out that screen shot process but I have just noticed on my curved, 'intelligent' keyboard with buttons for sound control and zooming, there is a button with a picture of a camera. Maybe...?
On your keyboard, along the top row is a 'Print Scrn'. When you hit that you then need to open a blank document, Office word' if you have Office. Once you click on the page hold down the Ctrl button and and hit the V key. this will paste your screen shot on the page.
How can I set the name that shows when a tree is opened? When I open a tree, it spotlights a name that I prefer not. It is not the last person entered. Can I choose a different name in a different part of the chart? How, please?
One of my site's Members was invited when he used an employer-provided e-mail address; now he has changed jobs and established a public e-mail account.
Should I delete him as a present Member, update his e-mail address in his tree card, and invite him anew? Or can I just change the e-mail address in his Member profile and re-invite him to confirm the update?
There is no need for you to delete the member form the family site just to invite him again with a different email address.
What the site member will need to do is to log in using the current registered email address and then move the mouse cursor over his name in the upper right hand corner of the screen. A menu will appear where he will need to select 'Account Settings'.
From within this page he will then need to click on the blue 'Change email and password' option. Here he will simply be able to change his email address to the new email account he has started.
Please note that although he does not have access to the email account via the prior emplayment, from a MyHeritage point of view this is still the email address that is registered with us and therefore is the email address that he would need to use in order to log in with.
I trust this has hepled better explain the matter and has proven useful.
Having said that, should there still be a problem then have your friend contact the support team from his registered email address and provide us with the email address he wishes to change it to and the team will be more than happy to help with this matter.
Please clarify: are you saying that he can use any ISP account to reach the site, but then gain update/change privilege by simply keying in the old, cancelled e-mail address as a "password"? (I have never been invited to another site, so I don't know how things work from a Member's perspective.)