I apologize that the bug you reported is still unresolved.
We are aware of the issue and doing our best to resolve it as soon as we can. Your feedback is very important to us and we address every request that we receive.
You should remember that our software handles very complex databases and records and provides many genealogy tools. Every service and feature that is released goes through months of testing.
Bugs and feature requests are prioritized according to how many users write to support about them and how much resources and time they require of the development team. Some bugs that seem minor may actually be related to the infrastructure and require major changes that effect many other features.
We do our best to fix and implement the issues you report with the resources available to us. As much as we would like to, we can't fix every bug and feature that is requested.
We are aware that as a customer you look for the best tools to aid you in your work.
I hope you will understand as we work to resolve the issue you reported.
Thank you for your patience and understanding regarding this matter.
Each time I extract data from the FamilySearch site the dates are one day over, eg 9th May will convert to 10th May. It is only the day date that is faulty. I have sent screen shot some months ago, not on the forum, and have not heard back.
I never figured out that screen shot process but I have just noticed on my curved, 'intelligent' keyboard with buttons for sound control and zooming, there is a button with a picture of a camera. Maybe...?
On your keyboard, along the top row is a 'Print Scrn'. When you hit that you then need to open a blank document, Office word' if you have Office. Once you click on the page hold down the Ctrl button and and hit the V key. this will paste your screen shot on the page.