I keep trying to make my whole family tree private and I'm unable to do it. I'm using another web browser and without logging in or anything I can browse around my family tree and see many of the pictures (even though I marked my photo album non-public). Can you please give me the instructions to make sure all information in the family tree (names, pictures, notes, relationships) are private and can only be found/traversed by a member of the tree?
The new and exciting upgrading completely messed my site (or sites…). I need your urgent help to clean my account to be able to continue my work of adding new materials and members. I have a GOLD account for site Tracz - Tantzman – Mohel. All others sites are test sites and now there is a problems of updating my final account. The URL of this account used to be:http://www.tracz.myheritage.combut now it ishttp://www.myheritage.com/FP/home.php?s=169541When I'm trying to publish my updates from FTB I cannot reach my existing final site.Could you please help me by erasing all test sites and leaving me only with this final site (Tracz - Tantzman – Mohel) for which I have GOLD account? And please instruct me how can I publish my FTP to this particular site?Thanks
Sorry - but it still doesn't work.My one and only final and "official" site, for which i have GOLD certificate is:http://tracz.myheritage.com/FP/home.php?s=169541Here is the list of all my other test sites that I would like you to delete: http://www.myheritage.com/FP/home.php?s=444711
When I try to update the official site from my FTP using the old "tracz.myheritage.com" URL I'm forwarded to one of the test sites (http://www.myheritage.com/FP/home.php?s=3780521).
Another problem: I have again problem with duplication of photos in my Album. In the old version I could fix that by deleting one of the albums. But in the new version I can't find a way to fix it.
Thanks for your help
Sorry – but now I cannot get to my site to update it! My proper address (according to Front Page -> Administration -> General) is tracz.myheritage.com – but when I'm trying to publish to that address I'm getting "site does not exist" message… So what can I do now?
I've created a family tree using the desktop software on a WinXP based notebook. I uploaded it to the website. When it was small it worked fine. As I added additional family members and pictures the desktop software and site started to act up.
The desktop software periodically gives me the Win message that it has to close the app and I might loose some of my data. Fortunately, the software was doing backups so when I relaunched the software I only lost a few entries. Now I do a save after about 5 entries.
The on-line site stopped working on my notebook. Win XP, IE 7.0.5730.11 after I added a few pictures. All I get is a blank white screen with Done in the lower left corner. No text, no pictures, nothing. My site is http://stacey-brennan.myheritage.com. Although when I tried it from an old Win2000, IE 6 machine at work it came up.
I'd like to invite other relatives to contribute, but I don't want them to enter info only to have it disappear or become inaccessible.
The tech team is looking into your problem. It seems it is an internal error on our side. I'd give you a work around if I could, but it's something only we can fix here. We will fix your site as soon as possible.
For most of the past two days I have been unable to add any new people into my family tree. I have succesfully added pictures to cards that I already made but when trying to add another family member I get a red X at the bottom right hand corner. The site lets me enter in the info, but it's all gone the next time I log on.