There is a bug in Family Tree Builder (we've fixed it in the latest version) that causes your family tree to be duplicated rather than updated when published more than once.
Please go to Genealogy -> Family Trees on your family website and check if your tree is listed more than once. If this is the case, delete the older of the trees. This will take care of the duplication without sacrificing any new information.
Hi. I seem to have ended up with duplicate programmes too which don't seem to merge. It's easy to say delete one, but that requires some work to establish which one (with all the inputted information), to dump). I don't think this is a user problem. I think it's a My Heritage problem from, what I'm reading?
I have first ancestor, Alan having wife #1, Sally, with 5 children and that works out ok. Then I have Alan's second wife, Lenora built with Alan as husband #2, his children show as stepchildren ok..... and, her husband #1, Richard, with completed fields including their 6 children. When I go to Edit/Manage Spouses from Lenora's information everything looks correct for both husbands. But when I go to Charts and create Alan's vertical Decendant chart, Lenora's first husband comes up as Unknown with no children connected. What am I doing wrong. I really liked this program until this happened and once I resolve this issue without having to start all over from square one, I am sure I will still enjoy it.
I would like to have the tech team take a look at your tree to see if we can discover any errors that may be occurring on our side.
Please use the Export Package feature in the File menu under Manage Projects to create a zip file of your family tree and send it to support(at)myheritage.com.
The tree that you published got published multiple times.This is a problem that we are aware of and will be fixed in the next release of the Family Tree Builder.
To get rid of your multiple trees click on Family trees on the left (under Genealogy). You will see the list of all the trees. You can delete all of then except the one that was published last.
After two month of pilots and trials I decided to upgrade my site and to share it with my extended family. But I would like to change the name of my site. As I have already 11 members I would like to keep it all existing links etc. and only to replace the existing and temporally name with a final one.
If that is not possible I will create a new site (under the new name) and send invitation again to all existing members.
I would like to make the upgrading to a site with final name!
I did follow exactly your suggestion and now I'm in a big mess... After I changed the name and the URL I cannot upgrade this site because it brings me to a Account Center of one of my old pilot sites... And also other links are sending me to my old pilot sites or to a home page of MyHeritage. Also the statistic was lost. I really don't know how to proceed.
First of all - could you delete completely ALL pilot sites I open in the past and don't use them:
Okay, we've deleted the old sites and left the tracz.myheritage.com site only.
The problems you experienced entering the Account Center and following other links to your site have also been taken care of.
I apologize for the inconvenience, thanks for letting us know right away. I would appreciate if you could let me know these problems rear their ugly heads again. I'll send the tech team to investigate. (they like to destroy misbehaving bugs ;)
i tried to update my site again yesterday since you didnt reply. couldn't finish. got stuck on 73% for over an hour and aborted. today tried to enter my site and all my welcome message isgone. it says null!!
can some one pls answer to all my questions? what is going on with this site?
How come it says I have 50MB storage, I deleted all photos and only loaded up a tree which is less than a MB yet when I view the account status it says I am using 50MB!
I have checked my folder size and its nowhere near 50MB...I stress that I deleted all photos too
I'm a brazilian user and my english is basic. Sorry for this.
Immersive is great, but, why I can not show the actual espouse in front page?
In my tree all is correct and showing correctly, but in front page of the site it doesn't appear. I tried all options, including deleting the other family, but the actual espouse don´t appear.
