I have the same problem as Peter. I have already checked that the mail has not been lost in the SPAM. Can you please look wether you can solve this problem.
By the way just a connected question: is it possible to prevent other members of the family website to download the file?
I have still never received the email from the export Gedcom function. I try it about every other day, and have been hoping it would actually work for about 4 months now.
I was going to buy the yearly membership so my entire family could get involved in this, but I've found that many features just don't work - at all.
I've tried generating charts, reports, and exporting Gedcom - but they just aren't working.
This place would be great, if it actually worked. I have alot of time and research stuck in my online file - and it is useless because I can't get a copy of it for use on my personal machine! I really really need to make some corrections and split the file into a manageable size, but I can't do anything until I can get a copy of the gedcom that is now currently stuck on the MyHeritage server!
Everything I have put into this database is a complete waste of time because I have NO WAY of accessing the raw data that I NEED!
I have asked support to send me the Gedcom (they say it is being created, but I am just not receiving the email link).
Can someone just PLEASE send me the Gedcom? I'll start over if I can just get the Gedcom that I desperately NEED.
I have tried about 50 times over the past 8 months and still have never received the email so I can download my Gedom file. I'd really appreciate a resolution to this so I can complete this project in time for this Christmas.
Yes, I agree. I've been trying for MORE than 2 years. Still no success.....
SUPPORT: - Do you see this thread? Are you going to DO something?
HOW DO I GET MY GEDCOM FILE IF YOU WON'T SEND ME THE LINK??????????
Why would I pay for a service that doesn't work? I would gladly buy a premium membership if you could show me that it works AND that you actually support what you are selling.......
can you provide me GEDCOM file? I'm trying to download it for three days... No email, no link on website... I've sucessfully downloadedPDF file, but I would like to get GEDCOM too... can you help me?
I have tried several times to export a gecom file of my tree. But when i open it, I get a message which says: "This file was missing the required Submitter record......." Then I proceed and get a message that says: "This gedcom file may have basice errors in the structure of its data etc", I look up the errors and find that there are lots and lots of warnings about "invalid or unknown custom tag name(s)".
As a result, I am not able to import my gedcom file into any other program/tree. Is there anything I can do? Or is it something you must do?
I'm doing a search, and all the links on the results take me to the last page of the board and not to the specific message I would like to read. Does it happen only to me ?
I have just started my family tree. I went to my site today and see that there are 2 members. I have sent out one invitation to view my site so I now need to know how to go in and see who are members of my site.
