Thank you for your response, but I used your procedure before I posted the problem. Aparently I did not explain myself very well. Also yesterday I wiped out the files/folders for MH on my Mac and started over, but still get the same empty tree results.
Thanks for your effort to help me. I tried your procedure to no avail. Then I decided to trash the MyHeritage folder on my Mac and start over. This time there were no download error messages, and it told me that my project had been successfully downloaded. However, the tree is empty. The folders were reconstructed on my Mac in my own "Documents" folder where I would expect them.
ONe odd thing that I noticed is that the "successful" message told me that the download folder is "C:\users\crossover\My Documents\MyHeritage\Reichl\Database\" on my Mac. There IS NO crossover user or folder on the computer. Nor is there a "C" drive on any normal Mac. I suspect that I will need the help of an MH/FTB support person.
I do wonder how any others are using the FTB app on a Mac!
To assist you with the appearance of the names of women within your family tree please take a look at teh following link that I have provided for you which will show you how to adjust this within your Family Tree Builder Software.
Aslo you may adjust the appearance of womens names within the online family site by moving the mouse over your name in the upper right hand corner of the screen and selecting from the menu 'Site Settings'. When in the settings page you will then need to click on the bold blue 'Genealogy' option. Here you will be able to determine if the names appear as follows.
Married name (born Maiden name) / Maiden name (Married name) / Married name / Maiden name
The best way is to write an email to the support on email@example.com. Describe the problem as exactly as possible and attach the GEDCOM file you exported from Reunion.
Unfortunately, an exported GEDCOM file from one software program (i.e. Reunion) is not identical to one from a another software program.
The GEDCOM standard supports the possiblity to use 'customized tags' (special ones for a specific software). If Your GEDCOM file (exported from Reunion) contains tags like this, it's very difficult and sometimes impossible, to handle this kind of tags with another software product (i.e. MyHeritage Familytree import).
I have just sync'd my family tree builder and the online tree. Now all my photos have disappeared. It is saying there are 1251 photos in my tree but none show up under the photos tab. Where are they. I have just spent 3 days organising all the photos and I do not have all of them backed up. This is extremely frustrating. Please help urgently.
On the left side of the page on the Photos section, you have list of albums in which the photos are stored and sorted. Those albums may be the same as you might have organised them on the Photos sections of Family Tree Builder.
I had the same problem recently with over 6,000 images vanishing. I gave up on MH contacting me so worked it out myself. Besides, their suggestions when received didn't actually work. Go figure....
You need to find the photos folder for FTB. You can run search from your taskbar just typing in photos or try and find it in C:\Users\NAME\Documents\MyHeritage\TREE NAME. I use the capitalised words to highlight that these are variables depending on your computer setup and tree name. That is what the default folder is. YOu may get multiple results with typing in photos but a right click and click on ''Properties'' and then check the location will help find it. Anything like the previos location I wrote above is a candidate. It should be empty.
FTB appears to use the original file name to attach them to the profile so once they are automatically back in the above Photos folder they willl upload into the profiles of the persons in your tree. It doesn't appear to work with PDF's though. When you have copied them to the folder, open FTB and it will take a while for them to upload and show in the profiles. Some will upload and not show. You will have to do a manual edit for these profiles and attach the photo to the profile. It will be in the actual profile but for some reason not attached anymore as the personal photo.
Min far tog min mors namn när de gifte sig och jag har registrerat rätt namn på henne, men på online-siten har hon min fars efternamn. Jag vet inte hur man ändrar det och det finns inget ställe att skicka frågor på den här förbaskade sidan....
Jag kan se att du redan har ändrat på din mors profil att hennes namn som giftär samma som hennes flicknamn.I fallet med din far, kan du skriva in hans efternamn "Löfroth (född Karlsson)", eftersom det är skrivandet standard när man väljer att visa flicknamn på en gift kvinna på trädet.
Din kollega har hjälpt mig fixa buggen. Jag ville bara att det jag fyllde i som min mors efternamn skulle stå som hennes efternamn, inget som hämtats från min fars profil. Det gjorde inte det innan, men nu står det korrekt. Om det är en återkommande bugg borde ni se över det, det är ganska provocerande.