Our family tree software is called Family Tree Builder.
You use our software to build your family tree which means your tree cannot be edited online. All changes must be made in Family Tree Builder and then published to your family site. No one can edit your family tree on your family site including yourself.
You might be interested to know that we are planning in releasing a new version of Family Tree Builder in the spring and it will allow you to perform a kind of synchronization on your tree from changes made to the tree on your site to the program.
I have enabled Albums for guests. Still they can't see Albums or any photo's. It says that Albums are not there or are made private. When they click on Find, they can see photo's, but still no albums. Is this a bug? Thanks.
My mother was adopted by her mothers brother after her mother died. She grew up knowing her Father , brothers and sisters. When I put both families on my tree it looks like my mom is a cousin to herself. What do I do to fix this please.
Is it possible to go back and see the "Reasons for Request" information a user types in when they request access to my site? I have approved a few people and would like to go back to see their "Reasons for Request" as this contained some information about them and how they fit into my family tree.
Question: How do I change this to where I have only one tree on the MyHeritage.com site?, and how do I ensure the FamilyTreeBuilder program is talking to it, and not creating another?
Should I delete the original "SJTSNIX23OCT6003" file and call it good?
I would of thought the FTB program would of seen the username and password I supplied, and said "Hey, there's a tree already here, do you want to update/associate/use that tree?, it did not, it created a 2nd tree instead.... not the behavior I wanted or expected.
I've deleted the "old tree" at the Family Tree site.
for someone not paying attention, two sites could easily sit there, and they might not ever notice that two where there.
Now when I go into my NEW tree, the "Smart Matches" do not exist yet. How long does it take for that to update?
Now that I have a NEW tree (which is simply a copy of the OLD treee), I assume your servers on the back end will alert everyone that there are NEW Smartmatches to my NEW tree, when they have already seen those Smartmatches from the OLD tree?
I moved your post into the Family Pages board due to the fact that you work on your tree with the online tree editor rather than Family Tree Builder.
The online family tree editor is kind of limited in it's handling of relationships which are more sophisticated than your normal nuclear family.
We are working on it though.
We are going to release a new version of the online family tree editor very soon which will be able to handle adoptions and step relationships.
In the meantime I recommend adding a fact for each person in the tree to note the relationship.
Alternatively our Family Tree Builder software does allow you to create step relationships using the Attach feature. Here's an FAQ on that topic: http://www.myheritage.com/help/2008/10/how-do-i-add-adopted-or-step-children-in-family-tree-builder/en/