I have found that someone uploaded on their family website photos of me, my sister and our mother without our permission. I keep trying to contact firstname.lastname@example.org (by every possible way - email and messaging via this website) with a complaint requesting to remove those photos, but I get neither any kind of reaction nor the photos being removed. The only thing I receive is an automatic e-mail that support by email is exclusively for your premium members. Please, what should I do / who should I write to? As uploading of the photos is violation of the conditions of use of the very myheritage.com I suppose that I do not have to be a premium member to be able to request to remove unauthorised photos and thereby to make the uploader of such photos respect your conditions. I have not found any other effective way how to make anyone aware of this issue surely not concerning only me. Thanks in advance
Usually, all you need to do is contact the member who downloaded the pictures and ask that they remove them. Most are happy to keep other family members privacy intact and have no problem removing the photos. Have you tried this yet???
What you wrote is really surprising and I really do not understand what does it have to do with official conditions of MyHeritage, where everyone can find the following:
The following guidelines apply to all MyHeritage members, including you:
Members must obtain permission from living family members before uploading information about them to a family site, and if they still do so without their permission, it is the responsibility of the family site’s owner – the Member who created the family site.
If we receive a complaint about information being on a family site about a person or close relative of a person, against this person’s wish, we reserves the right to delete that information from the family site even if the owner of the family site wants to keep the information there. In case of a dispute with the Member who owns the site, we are allowed to ban this Member and remove them from the Service at our discretion. If the Member is a Premium or PremiumPlus subscriber, the Member’s subscription payment will be refunded to this Member by us.
The right of a relative to request not to be listed in a family site is stronger than the right of the owner of the site to list that relative in a family site.
If a person has personal information in a family site that was entered by another member that they want removed, they should email a request to email@example.com and give us up to one week to process this request. We will attempt to first resolve the dispute amicably by contacting the owner of the family site who has entered the information or is responsible for it, and give them time to respond.
In view of the conditions mentioned above I have been requesting to remove photos uploaded to a family website without my permission and MyHeritage keeps without any reaction. So, are the conditions of force, obligatory for all?
You are completely right in your response for RB, we are here to take care of privacy issues and we will do anything necessary in order to ensure that both parties feel comfortable with the removal of these photos or information.
I've wrote a personal email to you to ask for more information regarding this matter and we will take care of this with you.
There's an option to tag a new person on the photo without adding it as a relative in an existing tree, this way that person appears under Tagshot tree. Is there a way to remove peoples profiles from there? Some of those Tagshot profiles were created by "non-managing" members and added to the tree later by me, so now on the family Calendar I'm getting duplicate events from a real family tree person and from the Tagshot. I couldn't find any way to remove those profiles. Thanks.
At this point in time, there is no way to remove these profiles. We know that many of these could have been created by mistake, and that users do wish to remove some, and we hope to make this possible in the future.
Thank you guys, it was easier than I thought! I even managed to do it online as I hardly use the Family Tree Builder but prefer working online. However, now my daughter is the "home person", but still all relatives relate to me not her. Can that be changed?
You can change the home person online in Settings, Home page, Other. But as long as the program still keeps on relating to whoever opens it, I don't really see the point of changing it at all. It's a bit annoying when adding my husband's relatives as they all are "related through marriage" (or whatever the term is in English) and the closeness of the relationship is blurred. If you get my point. I guess I'll just have to live with it, tough!
Thanks again Tom, you should come and refresh your Finnish!