The best solution would be a new construct/feature of MH that might be called a view. Allow us to select a subset branch of our total family tree as a "named" view and allow some members to access only that view. Managers could still work on the entire tree.
We are currently having an issue with the upload GEDCOM process directly on the site. That issue is being take care of by the responsible team.
Meanwhile, please contact us on email@example.com, and send us your GEDCOM file, so we can assist you in uploading it to your family site. Make sure to contact us from the same e-mail address with which you are registered on MyHeritage.
Stacy , I too had this same problem. The feature no longer works in MyHeritage. This is what I was told by their support people. The only way to build a new tree from a gedfile is to upload ( for free ) the MyHeritage Family Tree Builder and go from there. What a pain in the a$$. It took me several weeks to get any answer from MyHeritage customer support .. or in this case ... lack of support.
The National Geographic test was also made by FamilyTreeDNA (FTDNA) and it's basically the YDNA-12.
If you get in contact with FTDNA through their e-mail firstname.lastname@example.org, you can ask them how you can simply upgrade your current test to other more complex ones. In some cases, you will not need to even send a new kit, because they can use the same samples you have previously sent.
You have the option to add the test results to a Family Tree tree created in the Family Tree Builder software only. The option to add the 23andMe test results to the family tree in the Family Tree Builder software will be available
in the next FTB-8 version, scheduled to be launched this summer. Here you can select the company that you tested with and enter your results but these results are currently not published to your family site due to strict international privacy reasons.
Therefor there is no option to "share" this information through MyHeritage.
"Strict international privacy" is a phrase that I have seen more than once. Could you please explain these? How do these rules affect my intention to share my heritage? And who (what government) is applying these rules. Who is being protected?
But in resume, you can read:
"The Website prevents information on living people from being disclosed to strangers, to protect privacy, and such information if entered will not be visible outside the family site or discoverable by search engines such as Google. It is often useful however to allow deceased people entered into the family tree to be visible to and searchable by other people, to allow one’s distant relatives to discover it."
That means that in order to make all the site visible, it is necessary to invite people to become members of your site.
The reason behind is that in a family tree, a MyHeritage user may add information of many living relatives, such as photos, e-mail addresses, residence address, etc., that were not necessarily authorised by the relatives themselves to become public on the Internet.
From FamilyTreeDNA site:
Family Tree DNA also adheres to the Genetic Genealogy Guidelines as proposed by the The Genetic Genealogy Standards Committee in January 2015.
In addition to the PRIVACY AND CONFIDENTIALITY STATEMENT below, Family Tree DNA also adheres to the following SAFE HARBOR PRIVACY STATEMENT in connection with the transfer and protection of "personal information" received from the European Union (EU) or Switzerland.
Family Tree DNA complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Family Tree DNA has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Family Tree DNA’s certification, please visithttp://www.export.gov/safeharbor/
I hope I could make it clear. Let me know if you have further questions regarding privacy.
When questions are very 'specific' and requires further investigation and the exchange of more personal information about your project, we from the Support Team contact the user via e-mail and delete the forum post to avoid confusing other users.
Please, check your e-mail inbox for our personal message for you.
i have checked and double checked to be sure and there is no repsonse to my question just an email telling me you have sent me a response, the last email from mh support from 17th july.
The forum board is where members ask questions and post answers, we come here for help other members who have either had this problem, can help fix it, or explain where we have gone wrong based on our own experiecnes with this site.
By deleting questions and sending private answers there is no benefit in having this board, we should all be able to see questions and answers asked and given by other members and mh team, we are not coming here to ask MH and in most cases for me personally anyway, i have tried to get an email response from you to no avail, so have come to the board in hope that someone else can help me.
If there are issues with the site instead of ignoring us post a message and tell us was is wrong, its quite possible that your are already working on the issues many of us having, but if you dont keep your customer base informed all your're going to do is be inundated with emails you dont reply to.
So i ask you again is there an issue with the ftb site not recognising pics, they show in both sites, but it does not recognise these pics as a personal pictures in the ftb site
i want to print a book and alot of pics are missing.
Our e-mail message has been sent to the e-mail you are registered with us, with final extension @xtra.co.nz.
I can see that you have also registered another account with an e-mail with final extension @mainfreight.co.nz.
So, please, make sure that you are checking our reply on the correct e-mail inbox.
The ticket number of it is 2015081110009544 and you can search for it on the title of the e-mail.
We need you to reply by sending the screenshots and files we requested, in order for us to be able to investigate the issue more properly, as we do not have a general issue with Book Reports at the moment on Family Tree Builder, so the issue you are experiencing might be something specific with your software or project's file.
iVE HAD A REPLY FROM mICHAEL who advised me to mark and tag photos etc to make them personal pics.
I have 3500 pjhots in my site so i know how to make photos appear as personal profile pics, the issue is the tick is missing from ALL my personal profile pics, but when i print the book for myself some of these pictures are missing NOT all of them.
I have sent more of the SAME screen shots but have had no response as yet.
Is anyone else having this problem with their profile pics? I can re mark and re tag these pictures but the tick will not stay in the box, and im not doing it for 3500 pics........
Also want to know if you can tag pics using a tab, i cant get the little tagging box to move on the tablet is there a trick to it??
Felipe, you did not pay attention to what she said: we posters want to inform others of what we are experiencing in the hope that they might have an insight into the problem's solution or bypass, or to alert them to the situation as our actions exposed it.
Contacting a poster privatetly robs us of a chance to be informed of your approach to analysis and correction; talk of the problem oppenly in the thread, or at least post a final conclusion.
Please, note also what I said that not all of our users are savvy and experient with Family Tree Builder and MyHeritage site.
Many issues can have different reasons for different users.
"Missing photos" can be an issue with dozens of different causes. We from MyHeritage Support prefer not to give an answer that we note is very peculiar to a certain user or user's project or family tree and then, another user that might have a similar issue, 'missing photos', but which cause is completely different be led to further mistakes by following instructions that are not pertaining to them.
If there was a general problem with photos on the Book Report, we could certainly give a general answer here in the Forum for everyone to see.
Mellissa seems to me - and other reps that are taking care of her issue - to have a very specific issue with her photos and the Book Report which on our discretion we prefer to deal with directly with her and that is what the rep she mentioned is doing at the moment.
I hope that you understand that we are not trying to avoid you users of the Forum to learn more about issues on the Family Tree Builder or the site, on the opposite: we are trying to avoid other users to fall in wrong paths and follow instructions that may not only be irrelevant to them but also create more problems than what they already have.
I have noticed that since I became a member of MyHeritage, I have become a member of other members' family Web sites, and a number of them have a Welcome message similar to the one attached (I have blanked out the member's name and other information that can be sensitive).
Notice the bolded sentence "Sheldon, you are more than welcome to participate and contribute too!" I at first thought that this was a way to welcome me to the other member's site, but I have also noticed this more and more on other Web sites I have joined. Frankly, it is a little embarrassing to be singled out like this, and I asked the members to remove that sentence from their Welcome messages. I know that I should be welcome to do research at their sites (and they would be welcome to do research at mine).
Is there something at MyHeritage that is causing the same sentence to appear in the Welcome messages? I am wondering how most of the members whose sites I joined have the identical sentence in their Welcome messages. They seem not to know of the problem. Although they can edit their Welcome messages, is there someting else that is causing this problem?
My, I've made multiple requests to delete a few trees I accidentally made so I could work on things, and have YET to have "support" follow through "within one or two business days" as their request ticket claims.