One of my site's Members was invited when he used an employer-provided e-mail address; now he has changed jobs and established a public e-mail account.
Should I delete him as a present Member, update his e-mail address in his tree card, and invite him anew? Or can I just change the e-mail address in his Member profile and re-invite him to confirm the update?
There is no need for you to delete the member form the family site just to invite him again with a different email address.
What the site member will need to do is to log in using the current registered email address and then move the mouse cursor over his name in the upper right hand corner of the screen. A menu will appear where he will need to select 'Account Settings'.
From within this page he will then need to click on the blue 'Change email and password' option. Here he will simply be able to change his email address to the new email account he has started.
Please note that although he does not have access to the email account via the prior emplayment, from a MyHeritage point of view this is still the email address that is registered with us and therefore is the email address that he would need to use in order to log in with.
I trust this has hepled better explain the matter and has proven useful.
Having said that, should there still be a problem then have your friend contact the support team from his registered email address and provide us with the email address he wishes to change it to and the team will be more than happy to help with this matter.
Please clarify: are you saying that he can use any ISP account to reach the site, but then gain update/change privilege by simply keying in the old, cancelled e-mail address as a "password"? (I have never been invited to another site, so I don't know how things work from a Member's perspective.)
When the person signed up to MyHeritage from their work email address they were then registered with us using that email address. If they have terminated their emplyoment with the particular company then they will be blocked from that particular companies internal email service, meaning they are no longer able to accept or send emails internally with the company.
With us here at MyHeritage they are registered with that email address and would be required to use it in order to log in. What will happen though is that they will not be receiving emails from us due to the fact that they are unable to access the email address providers (the ex-employer) server.
I trust this has helped clear up the issue for you.
I was just wondering if your invited members get access to your tree for free. When my relatives have tried to join mine they are directed to pay $20 per month whereas it was my understanding that only I needed to pay. I'm still trying to figure out how it works (not so well so far).
My mother's brother was married to my father's sister, making them "double" aunt & uncle to me. Also, their children are my double first cousins. I've tried connecting my aunt & uncle as existing people into both sides of the family, but I end up with my uncle showing as a duplicate, and when my aunt is connected, she shows as two separate partners for my uncle.
I set up my family tree site with a Premium subscription after seeing advertised that inviting family to participate in the site is free. When some cousins tried to access the site, they were asked to spend $20 per month for the privilege. I tried it myself with a second account (alternate e-mail) and got the same results.
These family tree sites look like a very good idea and an excellent way to share my info with family and ensurer my research results survive me, but I can't ask my relatives to each spend $120 for that! Am I missing something?
The SmartMatches and Record Matches are sent to each individual family tree regardless of whether they are WEB based, GEDCOM based or FTB based family trees.
We will not also match you to your own information as you already know this and instead you are matched to other trees records etc from other family site owners. If all the family trees are within one family site then you will receive individual matches specific to each family tree and you can not merge these into one another.
Should you receive a Smart or Record Match and you confirm this and receive another what would seem to be duplicated match however there is a little more information then you can merge the missing information into the profile that you already have.
To assist you with any questions you may have about Smart or Record matching, please take a look at the following two links which have within them many different frequently asked questions from our Help center.