I am currently unable to edit/update the "death date" for family tree records. It keeps reporting a communications error. I *can* update other records. Happens on several people I've tried so far. Needless to say, "Retry" does not work.
Yes, I have already tried Chrome and Safari in the Mac and Firefox on Windows 7. It looks like a database error to me, and one related specifically to adding a date of death to a record (and I did try different date formats). DN
For several days now my site is only coming up and showing the old format. I don't know if I did something wrong or if it is a glitch on My Heritage end. I don't know if anyone else is having this problem or not but it is in the old format even when I go visit a site I am a member of. If anyone can help me please do!!!!!
So far today I have been unable to find a way to delete an uploaded photo. Your help on that function refers to the old format, and is useless now. I've been at this for an hour.
I cannot view photo albums, because I "need the latest version of Adobe Flash" for it to work. I have several programs that stumble on the same thing. I have installed and uninstalled the "LATEST" version of Adobe Flash a half dozen times to no avail.
iMac OSX v. 10.6.8, Adobe Flash 11.0.9
One thing or another has to change to resolve this problem. Which one?
I am of the opinion that if software has been working for me for several years, it is up to a website to make sure it continues to work for me. Not to force me to always be changing software and hardware at my end to keep up with the whim of the programmers at the other end.
I have during a couple of weeks received smart matches from a user almost daily with a new tree each time which is almost the same. Only difference is the date included in the tree name. To date the user have over 20 trees not included the ones I have ignored and I think that is near 20. Each tree has less than 800 persons.
It cant be the objective to handle smart matches all day along handling all these douplicates and not having time to do what Im here to do: Serious family research. Also there seems to be users that add douplicat after doulpicat of people in the same tree. Sometimes I think the user is copying me after my Smart Match confirm, and yes a new one for me to confirm and the circle is closed.
Please please please MyHeritage do something about this or I have to switch smart matching off. It took me all summer to manage to get down to 20 confirmed smartmatches for me to handle (which I cant due to lack of information) and less than 100 family trees/people with unhandled matches and maybe 200 matches in total unhandled. According to statistics I have over 100000 matches so 0.05% left for me to take care of. O yes I forgot, I was lacy a couple of days and I now have 1000s to handle again and no time or research.
We understand that it may be difficult to handle matches when sometimes other members may have duplicate trees. With the updates that we are planning for the smart matches this will be less of an issue.
The best of course of action right now would be to contact the other member and to ask him in a friendly matter as to what would be the reason for this and to perhaps offer him to contact our support team via email. As he may be having problems that we can help resolve.
Let me know if there's any other solutions that you may suggest to this problem!
I am having a problem with my family tree the Name Raymond francis rath has an email address associated with it that is not his. Whenever I try to remove it it gives me a communciation error. Can someone please help with this.
From the family tree builder none of the add ins links work at all. I can't get to the family site or research site. The only thing that does work is the sync link. I am really getting tired of having to go to www. myheritage.com to get there.