Hello and thanks for the comment. I think I see how it works now. I thought there was something wrong with the way I had set it up. I think I was confused because there is a setting on the information page that says you can hide the info. Having not done that, I was a bit confused.
I think its working fine and thanks for taking the time to comment.
You guys at the helpdesk, I pay for this and I didn't ask to be transferred from Verwandt.de to MyDesastrousHeritage.com nor was I asked if I want my familytree to be put here.
The FAQ is crap, nothing can be found there. The forum is the same. The whole MyDesastrousHeritage.com is in a kind of alpha- or beta-condition and you want money for that service.... did I type "service"?
So if you buy the company.. follow with the service standards as what we, coming from Verwandt.de, paid for and have an agreement about!!
Is it your attitude to hide behind a server error 500 so you don't have to answer serious questions of your clients? (Btw. clients, this are the people with the money you want to have so badly). And please don't blame yourself again with excusing for this error - keep your breath for fixing it!!
It's me who will be asked by the members of my family tree for what reason this does not work and that does not work - I'm really fed up with what is going on here!!
Best regards! (took me five minutes to type the two words)
Gunnar (please be welcome to call me TROLL for this)
I'm having two problems that are sort of recent that I was hoping the staff could help me with:
1. The main one is that I haven't been getting Notification emails (birthdays, anniversaries) anymore. The last one I got in my email came Feb 1st. I haven't changed anything since then. I have a pretty big tree so I usually get a Notification email every day. I haven't gotten one for a few days now. I signed in today to make sure my settings haven't changed and they haven't (I have it set so I get Notifications for all family, not just close family). What is the problem and can you fix it?
2. The second issue is the main picture for my family site. When I used to have a different picture it would come up on the entry page for my family site (where you put in your password). I changed the picture a few months ago and since then it doesn't come up anymore. However, it does appear once you sign in (in the top right corner). Why does in not show up at the entry page? Currently at the entry page it is that default image of the three stick-figure type people.
If you guys could answer these questions that would really help!
In reporting to the Support group that my tree was missing a complete branch, I was told something to the effect that they have to trim the branches, thus, the new "leaves" option. However, on looking thru the forum I find someone else who has reported this same problem and is being told that it is a bug and they are working on it and hope to have it fixed soon. Consequently, I am confused and indeed hoping that is is a "bug" and not the future look of the site. It does not make sense to me that all of a sudden I can't view my tree in the same manner...I have not added anyone to it in a long time and was able to view it with all branches available at once (at least 3 or 4 generations. I enjoy seeing both maternal and paternal sides when I am cruising around in the site...don't like being isolated to one side of family. Also really dislike opening up the Family Tree option and seeing one whole side of the screen blank...not aesthetically pleasing!!!! Also, don't like for the information (list) to open automatically...I like to be able to view tree full screen and only open info when I choose. Please tell me this isn't the future for the website...if so, it has ruined my enjoyment of it....
Hi can someone tell me how to fix this please? I want to be able to see all members of both sides of the tree, and all the people in the index on the left - not a leaf and it only showing half of the story. Can you please tell me how I fix this because it's only started last night on my tree and it's driving me bonkers already
Does it come into play when you have a certain amount of people in your tree?
I am building this so my 'older' family memebers can see their family tree and it's harder to teach them how to view the tree with this, sorry, unwelcome addition.
I think there is a misunderstanding here. We don't show all the branches AT ONE TIME. It's simply physically impossible to graphically display trees beyond a certain size in a way that makes sense. So we break the trees down into family groups or branches for display purposes only.
The entire tree is there, it's just a matter of navigating through the tree. We also offer many ways to do this. You can type a name in the search box on the left, you can click on a branch icon in the tree, you can use the People page to search for names.
There are also lots of great charts and reports you can create, including the All In One chart, to display the family tree and print it out on paper either for gifts or for your own research.
Hi Michelle...I fought this change tooth and nail for a long time....like you, I thought it was just a problem that could be corrected. But it seems to be a change that we are stuck with. It does change the whole dynamic of enjoying the tree by being able to see both expanses of ancestry on both sides of family. It ruined the whole experience for me and consequently, I don't visit my tree very often anymore. Wish they had given us an option to accept it or not.... I never could get an answer from them as to whether the number of people in the tree was the determining factor or not. Just out of curiosity, how many people are in your tree? Do let them know you don't like the change...doubt that it will change things, but it could hurt to let them know we don't like it...Joan
I miss the being able to see people of the same generation across different branches. I did not find it slow. The change has dampened my desire and interest in visiting my site which I have earnestly worked on for over two years. . It does not have an asthetically balanced appearance...just looks like something is missing...which it is!!!!!! I think it makes it less appealing not only for myself but for my site members.
I wish you would give us options for accepting the changes that are so drastic as this one....I wonder if Ing and I are a minority in our thinking...Joanie