Sounds like you've done some wonderful work Ingrid. I know you and others have suggested/requested some improvements to the History side of MH. Mostly though all we get is the standard answer - "I've past it on". I'm not convinced the development team actually read the forum suggestions.
I am having difficulty syncing my project to the web site. If it turn on all people in the sinc setting the project up loads to the site but it does not give me an indication from the site that the project sync is completed yet it is present on my home page. If i change the sync setting on my computer to all people all photos the up load is 1500.00 Mbs anit it gets to 69% and get stuck with no change to the site. These problems all seemed to begin when I opted to purchase the on line back up . I was given a date one month from purchase as my next back up date. I have been in contact with support via email 3 times with no answer. My tree contains 43000 persons with 3000 photos . I am a premium plus Member and have been for several years. This is frustrating and worrying . any assistance you be appreicated as i cant figure out if it is my end the upload as nothing seem apparent. or if it is a commumication problem with my heritage server.
I simply stop syncing my site a few months ago. Now I edit online and download the whole site as a backup. If you edit online and in FTB and then sync you may end up loosing data, or pictures, or both. I certainly have.
I have given up trying to sync as i have discovered in my photos for some reason Multiple ablums with no one in them . I have taken to tagging each person and deleting the emply photo albums. wish My heritage would at least tell it members if it is having problems. I have been in contact with other family members and advised them not to sync. until this is worked out
Nearly twelve months ago now I first raised this problem and it is disappointing that nothing has been done to fix it.
This problem is with articles - see APPS menu Articles. If you add a News Article and use the "insert/edit link" button to create a hyperlink inside the article, then save the article, the hyperlink is corrupted.
Everytime the link will end up having characters added to the front of the link URL or to the end of the link URL, that will stop the link from working. My Heritage helpdesk has been able to reproduce the problem, so I know it is not just me.
It should be a very simple problem for a coder to fix and it is very disappointing that myHeritage have chosen to ignore the problem.
I wanted to use the news articles to tell family members about things that were happening here and there. I create the articles with links to HERE and THERE and the links don't work. It is frustrating and annoying.
I apologize that the bug you reported is still unresolved.
We are aware of the issue and doing our best to resolve it as soon as we can. Your feedback is very important to us and we address every request that we receive.
You should remember that our software handles very complex databases and records and provides many genealogy tools. Every service and feature that is released goes through months of testing.
Bugs and feature requests are prioritized according to how many users write to support about them and how much resources and time they require of the development team. Some bugs that seem minor may actually be related to the infrastructure and require major changes that effect many other features.
We do our best to fix and implement the issues you report with the resources available to us. As much as we would like to, we can't fix every bug and feature that is requested.
We are aware that as a customer you look for the best tools to aid you in your work.
I hope you will understand as we work to resolve the issue you reported.
Thank you for your patience and understanding regarding this matter.
Each time I extract data from the FamilySearch site the dates are one day over, eg 9th May will convert to 10th May. It is only the day date that is faulty. I have sent screen shot some months ago, not on the forum, and have not heard back.
I never figured out that screen shot process but I have just noticed on my curved, 'intelligent' keyboard with buttons for sound control and zooming, there is a button with a picture of a camera. Maybe...?
On your keyboard, along the top row is a 'Print Scrn'. When you hit that you then need to open a blank document, Office word' if you have Office. Once you click on the page hold down the Ctrl button and and hit the V key. this will paste your screen shot on the page.
How can I set the name that shows when a tree is opened? When I open a tree, it spotlights a name that I prefer not. It is not the last person entered. Can I choose a different name in a different part of the chart? How, please?