For start, i think that the old search (with all people) was mutch better.

I have a major problem with the new search (Family Tree - Tree - [Find a person]) as it works only with English name (second Language in the tree) and not with the Greeks that is the primary language.

 In the People page everything seem's ok. If you see the site in English you find the names in English, if you see it in Greek you search and find people with the Greek names.

Waiting to fix ???

Hi Michelle,

It is determined by certain algorithms, and yes, it does have to do with the amount of people that you have in your family tree, and in which branches. 

We apologize that we cannot show all branches at once. 

Best Regards, 

Esther / MyHeritage Team

I think there is a misunderstanding here. We don't show all the branches AT ONE TIME. It's simply physically impossible to graphically display trees beyond a certain size in a way that makes sense. So we break the trees down into family groups or branches for display purposes only.

The entire tree is there, it's just a matter of navigating through the tree. We also offer many ways to do this. You can type a name in the search box on the left, you can click on a branch icon in the tree, you can use the People page to search for names.

There are also lots of great charts and reports you can create, including the All In One chart, to display the family tree and print it out on paper either for gifts or for your own research. 

Hi Joanie, 

Thank you for writing to us.

Can you please tell me if you are actually missing people in your tree? Is this a functionality issue, or just a  display issue?

Best Regards,

Esther / MyHeritage Team  

Hi Ingrid, 

Thank you for writing to us.

We have changed the way that the family tree is displayed online, to make the trees easier to see and faster.

Although we no longer list all of the people that are currently shown in the your tree in a list on the left of the screen, you can search for anyone in your tree in the new search bar right above your tree. This will bring you to that person in your tree. 

We are sorry that you cannot see the whole tree at once, but the tree is pruned, so that whatever branch you are looking at  is clear and loads efficiently. 

Best Regards, Esther / MyHeritage Team 

To Ester W :

 Agrees with Ing! It is better to have the complete listing of names. Genealogy is about to have the facts correctly. Now you dont know if the persons are there or not.

Understands the problem with performance, but there must be a way to to do it better.

About pruning the tree : The problem is that it is unpredictible what part of tree is pruned when MyHeritage does it. You must always think about what the user wants, ASK!

You can search everyone now.

BUT 1, before there was two tabs, person and list. With those tabs it was easy to navigate and still have the tree to the right. And sometimes you just need the personslist to check and compare with the tree.

Now you have to click the Person in top menu, and then you are leaving the tree.

The view with the tabs was easy to handle, now it feels as user friendly as before.

 BUT 2 : The biggest problem is that branches in the tree are unpredictibly cut. Before you could see the whole tree spreading out generations backward on both sides of the family (my parents, all the grandparents, all great grandparents....). NOW for example an pair of grand grandparents (or just one of them) suddenly are replace with an branch-antenna. NOW you are loosing the great picture of the family tree, the overview is lost. And that was the great strength with MyHeritage.

OK that it was slow sometimes, but there must be a better balance with speed and correct presentation.