Another problem on the Home > Settings> Genealogy. Tried to open a "My Page" and it, too, disappeared into the Internet ozone. I think something is broken on this page. Still waiting to hear about "About Our Family"and "Missing pieces. Help!
Home page > Settings > Genealogy > Nothing I entered below my photo shows up--e.g., About Our Family and Missing Pieces. I'm not sure where they're supposed to post, but I've been all over my website and can't find them. Where are those two sections? How do I direct people to them?
Also, is it possible to view my website not as the site manager, but as others will see it?
Thanks, I got another email on this, and I'll repeat what I said in my reply to that one. While I appreciate finally knowing where this information lands,I have to say I'm stunned.
For a visitor to have to go to "Manage Trees" to view "About Our Family", etc. is totally non-intuitive and borderline ridiculous. Why would a visitor go to Manage Trees to get any more information at all, as managing the tree is usually a function of the site manager? What does managing trees have to do with About Our Family or Missing Pieces (Please cap "Pieces") For that matter, does the Manage Trees tab even show up on what the visitor sees?
Actually, it just hit me that this might be a language thing and not a navigation thing. Maybe the tab just needs to be renamed. If that's the issue, I'd go for two tabs--About Our Family and Missing Ancestors ("Pieces" doesn't tell you much--besides, a person isn't a "piece"). Also, most genealogists are looking for that missing person/link--this is critical and should be front and center.
If it has to be one tab, then maybe "More Family Info" (not very good, but you get the idea.
Meanwhile--adult supervision for the programmers. Someone needs to monitor their work.
I finally got the sites going the way I want but I still show some extra sites I need to have deleted please.
I would like to delete these 3:Belardino Sperduti Family Web Site and delete Family Tree Web Site and deleteShuman Family Tree - 12062010b Web Site
I would like to keep these 2: Shuman Family Tree Web Site and Sperduti Web Site
Also on my Shuman Family Tree Web Site my niece's contact name is spelled wrong. It reads Flasher not Dasher. The only place I can find it is on the contact for her but I can't seem to fix it no matter what I do. I have deleted her and readded her back and it still seems to come back and I can't find the place where it is that I can change it. Please help.
Christy Carter (born Dasher) is a niece of your wife. Click
Thank you for the reply. I believe that my niece has tried to log in herself but I don't think it kept the change she made. I will get with her and try again.
Concerning the first question on the deleted sites. If they do not exist on your side to see, then can you offer any advise as to where they reside on my computer? Here is what I see when I look at my account:
When I log into the Family Tree Builder it opens to the defaulted tree as I had set it up. When I click on the tool bar and select Publishing and then MY SITES I have the 2 sites there that I should have. When I select PUBLISHING PROGRESS I see 3 sites 2 named Sperduti one of which wants to publish to the other site named Schuman Family Tree Website. When I go to Publish the Sperduti Website it wants to publish both so I end up having to abort the duplicate so it doesn't publish to the Schuman site and mix with it.
When I am on the intranet my MYHERITAGE tool bar shows under MY FAMILY SITES a drop down list with 5 sites they are:
Schuman Family Tree Web site, Sperduit Web site, delete Family Tree Web site, deleteSchuman Family Tree 12062010b, and Belardino Sperduit Family Tree Web site
Of these the only ones I want to see are the first 2-- Schuman Family Tree Web site and Sperduit Web site.
Help I'm stuck
These sites have already been deleted.
Regarding your second question, please take a look at the following FAQ:
If you log into MyHeritage.com and click on "my sites" you will see that you currently have 2 sites in your account. However, in the toolbar you see also the 3 sites that have been deleted. This is indeed a bug, that we are trying to fix; I will let you know as soon as we will be able to do so.
Tried to put a profile pic for each member and noticed some changes were made...we cant choose anymore a pic fom the gallery of each member to be his profile pic...i tried then upload a pic from each one and just coudlnt...it gives some error...cant upload...so is there anyway to add a profile pic for each member using one of their gallery....i tried to drag the pic to the box but failed..any hints??
I had a similar problem - my pics were showing in the tree but not on reports. After weeks of back & forth with MH I made note of all of those missing from the reports - because half were there, and half were not. Turns out that all the ones that were not showing in the reports were "Bitmap" files. After I changed them all to "Jpeg" I haven't had a problem.
I followed your instructions but then i go to the tree and do what???...the profile pic just isnt there...i want to put a profile pic for each member on the page...but everytime i upload the project from heritage builder, the site just clears them all....not clear, clear...they still there but only in the galley, the person is again with no pic on the profile you know what i mean...i think this should have be fixed along time ago...;(
Sorry that didn't work. As I said, it doesn't always work for me. Think you're right, this is a bug that needs fixing. I think it's related to the fact that I can't get content to show. Wish somebody technical from the company would pay some attention to us!
I've been trying to change the welcome message picture on my Greenberg-Messer-Fine site, but it won't change or even delete. It's currently deleted in Settings, Genealogy, Image for Welcome Message, but still shows on the login screen. What's going on?
(Don't suggest clearing my cache because my cache is set to 0 & I've also cleared it for good measure.)
Firstly, we are sorry for not responding earlier. Please note that we provide priority support for our Premium and Premium Plus users, and still try and respond to all of our users as soon as possible.
Regarding the problem that you are having with the statistics; can you please give me a couple examples of people that you have added residence or place information for, and you cannot see their information updated in the statistics?
I also have the same problem. All the locations that I have entered show up on my map on FTB (births, deaths, residences).
But only some of these actually show up on the Family Site. I can't be sure, but I think everything I have entered for Birth Locations and Death Locations shows up on the family site. However, I know that not everything for Residence Location shows up on the site.
Currently on the family site the only countries that show up under the " Residence Map" are India, USA, Vatican, and Qatar. However, in FTB I have entered Canada, Saudi Arabia, Kuwait, and UAE as residences as well. They all show up on the map within FTB, but not on the family site.