I made a mistake when inviting two of my brothers. Used wrong emailadress once and now one of my brothers are showing up with wrong name but right image in members page. Have tried to remove the person showing up incorrectly and the invite him again, but the error is the same.
I contacted a user today whom I found through smart matches and requested access. He returned the favor and sent a note that he was trying to approve me but it wouldn't let him. I clicked on the review request link to approve him and it just takes me back to the home page. I assume this is the same problem he was having. Any insight as to what we are doing wrong or how to make this work?
Please let me know if the problem still exist, as it looks like all membership requests in your sites have been approved. If you still have problems, please give more details of the other person whose membership you wish to approve, so we can look into the problem. A screenshot would help us understand the problem.
Mijn schoonzoon is gestart met een familie stamboom en heeft mij gevraagd hem daarbij te helpen.
Graag zou ik voor mijn eigen familie een nieuwe stamboom willen maken, waarvoor ik een deel van de door mij reeds aangevulde gegevens kan gebruiken. Hoe kan ik dat deel van de stamboom overhevelen naar mijn eigen stamboom, zonder alle gegevens weer helemaal opnieuw van voren af aan in te moeten typen.
De familie gegevens van mijn eigen deel van de familie gaan veel te ver voor de stamboom die mijn schoonzoon, de heer Brandt is opgestart. Een groot aantal personen moeten daar weg, maar ik wil ze niet weghalen voordat ik weet of ik ze kan overhevelen naar mijn eigen, nieuwe stamboom.
In afwachting van een goed advies, met vriendelijke groet, Dianna Groot-den Doop
I am not the person who originally set up the account, however, I was initially able to edit information & now it will not allow me to. As my family is quite extensive, it is not ideal for only one person to be able to edit information. I have sent a few messages regarding this & have not received a response! PLEASE HELP!!! If not, we are going to be doing twice as much work & not make near the progress we could! ANyone have any ideas???
It sounds like the owner changed the settings so that only he/she could make changes. Is it they who you contacted? I would think that if they know you they should at least respond to your contact. If it is a site by someone you don't know with a bunch of members that you and probably he doesn't know, then he probably changed it because someone else was messing with things in an undesirable way. If they don't respond or refuse to change the situation there isn't anything you or anybody else can do.
Eric, thanks for answering. I do know the Creator & she made me admin when I told her, but it still won't allow my to edit on the tree. It will let me add photos & tag them, but still no editing the tree. Any suggestions on how to change that setting?
What kind of account does the site creator have? Basic, premium or premium plus? It might be that the site has reached the limit for how many people can be included in the tree. Once that happens the site, in my experience, doesn't let people add or edit information.