For several days now my site is only coming up and showing the old format. I don't know if I did something wrong or if it is a glitch on My Heritage end. I don't know if anyone else is having this problem or not but it is in the old format even when I go visit a site I am a member of. If anyone can help me please do!!!!!
So far today I have been unable to find a way to delete an uploaded photo. Your help on that function refers to the old format, and is useless now. I've been at this for an hour.
I cannot view photo albums, because I "need the latest version of Adobe Flash" for it to work. I have several programs that stumble on the same thing. I have installed and uninstalled the "LATEST" version of Adobe Flash a half dozen times to no avail.
iMac OSX v. 10.6.8, Adobe Flash 11.0.9
One thing or another has to change to resolve this problem. Which one?
I am of the opinion that if software has been working for me for several years, it is up to a website to make sure it continues to work for me. Not to force me to always be changing software and hardware at my end to keep up with the whim of the programmers at the other end.
I have during a couple of weeks received smart matches from a user almost daily with a new tree each time which is almost the same. Only difference is the date included in the tree name. To date the user have over 20 trees not included the ones I have ignored and I think that is near 20. Each tree has less than 800 persons.
It cant be the objective to handle smart matches all day along handling all these douplicates and not having time to do what Im here to do: Serious family research. Also there seems to be users that add douplicat after doulpicat of people in the same tree. Sometimes I think the user is copying me after my Smart Match confirm, and yes a new one for me to confirm and the circle is closed.
Please please please MyHeritage do something about this or I have to switch smart matching off. It took me all summer to manage to get down to 20 confirmed smartmatches for me to handle (which I cant due to lack of information) and less than 100 family trees/people with unhandled matches and maybe 200 matches in total unhandled. According to statistics I have over 100000 matches so 0.05% left for me to take care of. O yes I forgot, I was lacy a couple of days and I now have 1000s to handle again and no time or research.
We understand that it may be difficult to handle matches when sometimes other members may have duplicate trees. With the updates that we are planning for the smart matches this will be less of an issue.
The best of course of action right now would be to contact the other member and to ask him in a friendly matter as to what would be the reason for this and to perhaps offer him to contact our support team via email. As he may be having problems that we can help resolve.
Let me know if there's any other solutions that you may suggest to this problem!
I am having a problem with my family tree the Name Raymond francis rath has an email address associated with it that is not his. Whenever I try to remove it it gives me a communciation error. Can someone please help with this.
From the family tree builder none of the add ins links work at all. I can't get to the family site or research site. The only thing that does work is the sync link. I am really getting tired of having to go to www. myheritage.com to get there.
I have instances of distant relatives marrying each other. When I enter the marriage details on the husband's card, Family Tree doesn't recognize that the wife already exists, so I end up with two women named the same, with the same husband, children and parents, but only the first entry registers as being related to me.
John Smith marries Alice Brown. They are first cousins. I already have them entered in the tree. I go to John Smith's entry and add his wedding to Alice. She is recorded as a non- relation, even if I put in all her birth and death details. If I add their parents, the tree doesn't show they already are listed. I end up with mini trees within trees, and multiple relatives with the same names.
- In Family Tree Builder (the software - not the web interface), you go to your Tree, and you pull up the individual you need to attach a relationship to.
- There is an "Edit" button on the lower right. Click it and it will drop down a list.
- For "Attaching" a wife, for instance, you select "Spouse" and "Attach Spouse". This will bring up a dialog with every person in your family tree and you just select that person.
The same goes for siblings, children, parents, etc. It's a wonderful feature that I use all the time.
What I would do before I started doing this is go through your people list and CAREFULLY delete all the accidently added people, BEFORE you start attaching. It may be easier than you think - as most of the incorrect people will have no associated parents. Your "REAL" people who you want to attach will have parents.
Thank you, Connie. I had no idea I had software on the desktop until now. I have deleted one half of a cousin marriage, but the other refuses to go away. Her card has moved next to her duplicate card in the tree, but I can't delete it, then attach it to her husband's. When I try, her husband appears duplicated. Ping...pong, been playing with it for a while.
I guess first I would try going through my people list and deleting all incidences of BOTH married cousins sets. Once that's done I would then go back and add the individuals back in, as sons, and as daughters of the parents. Then, you should be able to "Attach" a spouse from one cousin to the next.
Thank you for writing us in the forums and we appreciate your patience regarding this issue.
I understand that the tree looks too small for you to view, you can change the "zooming" in and out feature in the bottom right of the tree display. You will have a bar that you will have to drag up and down (above the house icon), this will let you control how close you would like to view the personal cards of the individuals on your tree.
I hope it works out for you!
Translation by Google Translate:
Tack för att du skriver oss på forum och vi uppskattar ditt tålamod när det gäller denna fråga.
Jag förstår att trädet ser för liten för dig att visa, kan du ändra "zooma" in och ut funktionen i nedre högra hörnet av trädet displayen. Du kommer att ha en bar som du kommer att behöva dra upp och ned (ovanför huset ikonen), kommer detta låter dig styra hur nära du vill visa personliga kort för de personer på ditt träd.
I STILL can't update the home page for my family site. I do the updates and post it, and then nothing happens. This has been going on for a long time and I understood it was fixed... but no.
Suggestion: You folks should create a new section on the forum just for bugs and bug-fixes. It would keep the rest of the sections cleaner and seperate out the true bugs from simple new-user/how-to questions.
Thanks & I hope you get the update issue resolved soon. I haven't updated that page since 2011. Yikes!