Some people on my page shows up as «unknown», for no appearant reason. They look fine in the offline app. Why? Also, is there a way to get support on this page? I paid top dollar for it, so I would expect it, please pardon my bluntness.
You can always find instant help on our Help Centre page that you can find here. Or on the bottom of the main MyHeritage page. If you don't find a specific proper answer, you will always find a possibility to 'ask an agent'.
Regarding your question, please visit the link below that might be of help:
I'm having a problem where I'm generating charts but the results are overlapping. I'm attaching an example to this post, and in several places boxes from one person are put on top of other boxes, making it virtually unreadable. "Conrad Walz" and "Johann Valentin Rauchalles" are two examples towards the top of this chart.
I believe this is a bug with the website, as it happens with multiple charts of different people, and with different styles of charts as well.
Three months ago I sent a message to support about what happened to all my News Articles and Message Forums--I had a LOT of archived material and IT IS NOW GONE, AS WELL AS THE MENU ITEMS UNDER Apps for Articles and Message Forums.
What happened to these? This is outrageous. To take away those major feature AND THE DATA--I have 11 sites and will have to send a mass email to all members of THIS HORRENDOUS LOSS OF DATA. You didn't even bother to notify us so we could save the data.
iT WILL take me a while, but need to dismantlle all sites and find somethng somewhere else.
I hope there is a reasonable explanation!
ALSO the Apps Menu Item for LINKS is gone so cannot access links that were added!
Thank you for your help and you seem correct. I think we can access the content, BUT I cannot post new articles--it let's me attempt and then click Save, but the new articles does not show up in the list of Articles. And no where to add MyPages anywhere.
My son is a Senior web programmer--maybe he can offer to help them.
Different users have different menus? That is strange.
Perhaps if we keep this forum message going--someone from MyHeritage will reply.
Hello, I too have just discovered the missing/moved features opf our myheritage.com site "Message Boards" and "Links" which used to be under "Apps" along the main upper menu.
Thanks to this thread & Pat's info I too have found them under: Family Tree -> Manage Trees -> then under "Additional Family Pages" down the bottom.
My menu there is:
I've successfully accessed, browsed, edited & added some new content to both my Message Boards & Links just now, thankfully.
However, it's very annoying this change occurred without any apparent official advice from MyHeritage.com.
Such poor service will certainly discourage me & other members from renewing any membership, and I'll certainly consider not renewing, delting and changing to some other online service if they actually removethe Message Boards & Links features of our sites.
I too will submit a support message querying such.
I did receive a phone call from MyHeritage (still no email) and I think they are considering dropping some or all of these features that were moved from the Apps menu. They said there is a glitch with a new web management system. My son is a Senior Web programmer and he is not so sure they cannot fix it to put those items back under the APPS tab.
So I am thinking they are hiding them so they are not used and therefore rationale for disabling some or all.
I hope not.
If so, I told them they need to give us considerable notice and way to download and save the postings we have made over the many years.
Also, then I will be looking for other Social Genealogy Networks that would give us these options and perhaps we can exchange ideas here.
How do your partically manage many trees? Main tree 5K people Family only want to see their branch, which is easier to work on and it is easier to relate to your family, not your cousin's family. Family of one branch ok if their members see info of living, but not not others. No way to give permission to see only their part, so I made many smaller tree, which is great for collaberative family history work. Is is not ok for tree management. I have now have a growing number of smaller trees/branches to maintain. How do I tie small tree updates to the bigger main tree, which only I use because it is my tree vs my cousin's tree. Idea? Thanks.
Once you create a smaller tree from a main tree branch then this does create a separate family tree as you know. This then you as I understand have synced to your family site so that the respective family members will be able to view and possibly edit that tree only.
This is one way of doing it however as you mentioned you now have a large tree with all information and possibly several smaller family trees that you are also having to update. The information entered into the smaller trees can not be simply moved over into the larger 'Main' family tree as they are separate trees. This would require you to merge the smaller tree back in to the main tree and then handle all the duplicated information.
Also having many variations of the same family tree in the same family site will create a lot of work for you and other users with multiple duplicated SmartMatches.
You may however create a new family site to which you can place the smaller family tree and then invite to that particular family site the people that the tree resembles so that they may go to only one site and tree.
You may also export a branch of the main family tree to forward to a family member from that branch and they may create their own family site and take charge of their own family tree.
my feeling is that I did understand what Cassandra was writing about but MH did not undesrand the issue.
Please let me explain the issue in different words.
Under current data structure working on large family tree is demotivating the site members because of LOSS OF PRIVACY. Cassandra escaped form the sitation while splitting the tree into branches. and restrored site members motivation in collaboration.
Under current data structure privacy (note 1) can be assured while splitting the tree into branches. This is resulting content multiplication and differentiation with following troubles in content management due to lack of person/branch/tree merge functions. i.e. it GENERATE ADMINISTRATION WORK.
In order to increase MH ONLINE usability and site members colaboration I suggest to come back to my postes proposals for product improvement: a) implementation of extended access and privacy control and/or b) implementation of merge functions.
Cassandra, please be very carefull while putting sensitive content in private family branch. Configure content privacy carefully, keep in mind that Instant access / Smart Match / Discovery Hub will spread your (sensitive) content out of your control.
We are currently having an issue with the upload GEDCOM process directly on the site. That issue is being take care of by the responsible team.
Meanwhile, please contact us on email@example.com, and send us your GEDCOM file, so we can assist you in uploading it to your family site. Make sure to contact us from the same e-mail address with which you are registered on MyHeritage.
Stacy , I too had this same problem. The feature no longer works in MyHeritage. This is what I was told by their support people. The only way to build a new tree from a gedfile is to upload ( for free ) the MyHeritage Family Tree Builder and go from there. What a pain in the a$$. It took me several weeks to get any answer from MyHeritage customer support .. or in this case ... lack of support.
The National Geographic test was also made by FamilyTreeDNA (FTDNA) and it's basically the YDNA-12.
If you get in contact with FTDNA through their e-mail firstname.lastname@example.org, you can ask them how you can simply upgrade your current test to other more complex ones. In some cases, you will not need to even send a new kit, because they can use the same samples you have previously sent.
You have the option to add the test results to a Family Tree tree created in the Family Tree Builder software only. The option to add the 23andMe test results to the family tree in the Family Tree Builder software will be available
in the next FTB-8 version, scheduled to be launched this summer. Here you can select the company that you tested with and enter your results but these results are currently not published to your family site due to strict international privacy reasons.
Therefor there is no option to "share" this information through MyHeritage.
"Strict international privacy" is a phrase that I have seen more than once. Could you please explain these? How do these rules affect my intention to share my heritage? And who (what government) is applying these rules. Who is being protected?
But in resume, you can read:
"The Website prevents information on living people from being disclosed to strangers, to protect privacy, and such information if entered will not be visible outside the family site or discoverable by search engines such as Google. It is often useful however to allow deceased people entered into the family tree to be visible to and searchable by other people, to allow one’s distant relatives to discover it."
That means that in order to make all the site visible, it is necessary to invite people to become members of your site.
The reason behind is that in a family tree, a MyHeritage user may add information of many living relatives, such as photos, e-mail addresses, residence address, etc., that were not necessarily authorised by the relatives themselves to become public on the Internet.
From FamilyTreeDNA site:
Family Tree DNA also adheres to the Genetic Genealogy Guidelines as proposed by the The Genetic Genealogy Standards Committee in January 2015.
In addition to the PRIVACY AND CONFIDENTIALITY STATEMENT below, Family Tree DNA also adheres to the following SAFE HARBOR PRIVACY STATEMENT in connection with the transfer and protection of "personal information" received from the European Union (EU) or Switzerland.
Family Tree DNA complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Family Tree DNA has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Family Tree DNA’s certification, please visithttp://www.export.gov/safeharbor/
I hope I could make it clear. Let me know if you have further questions regarding privacy.
When questions are very 'specific' and requires further investigation and the exchange of more personal information about your project, we from the Support Team contact the user via e-mail and delete the forum post to avoid confusing other users.
Please, check your e-mail inbox for our personal message for you.