The members on my family site haven't received the weekly newsletters since 2nd September. The box for sending weekly newsletter to members is checked and the option for getting the newsletter is chosen for the members. What is wrong?
I asked this same question on the Russian version of the forum and also in FAQ, but without success. Could you please clarify: where do I enter person's place of residence so that it shows up on the map Places of residence in Family statistics: Places? I have only a couple of people shown on Places of birth, Places of death and Places of residence maps, but the information is listed for many more famliy members than that.
Where the information about places should be listed? In what format: name of the city in the original language? with or without country? Should it be: Moscow, Russia /or/ Moscow, Russian Federation /or/ Москва, Россия /or/ Москва? Does the system recognize Chișinău or Chisinau? Praha or Prague? what about the old names like Basarabia (or Bessarabia)?
I have just added Germany (using Russian version of the website the drop-down menu offered me Германия) and Berlin (as spelled in German: Berlin) to this person's page and ticked "current". It, however, did not show on the map Places of residence. When switching to the English version of the website I noticed that Германия remained spelled in Russian and the flag next to the country name has disappeared. Is it a bug?
Moreover, I am listed as Москва on the bottom of this forum post, where I do not live. My public profile page says Belgium. So does my current contact address. Where do I remove Москва?
Why can't I choose "residence" as a catagory to post a residence in the family tree information? It does not come up as a fact to choose from so I have to use "contact information" or "misc" or "comment" to put an address on the fact sheet. On a PC they have a choice of residence. If my sister enters the information on a PC it comes up "residence" but if I alter it the catagory changes to "contact info". What is up with this and can it be fixed?
For the event remainders that go out daily of upcoming events, how far ahead do they go? For instance should a person be included in the e-mail notiification if their birthday is within 30 days, or is it a smaller number like within 5 - 10 days? Also is there a setting for this?
Thank you, for the information, I have one follow up question. Most likely this is automatic as well, but do the event remainder e-mails have a maximum number of people that it can include.
For instance I recently changed my setting to include "All events", from previously set to "Close Family". Now it seems like I am not receiving the events as far out as I was receiving them before, could this be from the tree hitting the maximum number of people that it can include?
I was just wondering about this, I don't really mind it not going out as far, but just curious.
I was hoping that each of my three sisters, my dad and my self could use the My Pages tab to post a weekly update that we can share with each other... kind of blog style. It works for me, but when they try to go into the My Pages page I titled for them, they get a message that the administrator has blocked them form doing so. I guess I am the administrator for the family page since I logged in first and invited them, but I have no idea how to unblock them and get them typing in a My Pages page.
Howdy, when I open tree builder it tells me that 272 photos are missing and asks me to retore them from the website so I click yes and it says it failed to load pictures from website. Any way to restore my pics so I dont have to do them all again individually, thanks
There are several ways to restore the photos from your site. If you go on your site to Family Tree> Manage Trees and download your tree to Family Tree Builder, you will be prompted to restore the photos. Another option is in Family Tree Builder, in Photos> Restore photos from family site. Please try these two options and let me know how they work out for you.
I'm trying to merge the photo albums i have on my site with the ones in FTB. Is it possible to delete the albums from the myheritage page and use only the ones from my FTB file; or would deleting the photos from the site albums delete the photos in the FTB file
Thanks, I replied by mail but thought I'd reply here as well. Before I go through and republish the photos after deleting them from the site, is it possible to edit the albums in FTB...rename them, add photos into an existing album? I have about 1400 photos some of which are in the wrong album and others that aren't in album at all
When I create books and reports, I find that the special norwegain characters æ-ø-å doesn't show, and is replaced with the respective html-code. This happens only in the fields for notes and sources, the rest is fine, also on the web-pages. My Gedcom has UTF-8 and norw lang. setting. Any ideas to solve this?
When I create a pdf from the family book creator on web, I get all the html-tags in the pdf along with the text. This is from the fields where there is a html-editor plugin on the website. Plain text is OK. Attached screenshots.