I have been a premium plus subscriber to MH practically since its inception. There were some things I wanted to do that were not embedded functions in the program. Not willing to wait for fixes, I created my own work-arounds that are still effective, though they do require some extra work.
1) My family history, all 14 chapters of it consisting of almost 1000 pages with pictures galore, is uploaded on the site in two places: as attachments to articles and in its own virtual album as PDF documents, one for each chapter.
2) Finding a direct ancestor in a family of 12 children a few centuries ago is a challenge. For this reason I CAPITALIZE the given names of direct ancestors, e.g. PHILIPPE GUSTAVE HENRI GHISLAIN de Vicq de Cumptich (he has 7 siblings). This does NOT affect smart or record matches.
3) All folks in the tree with a biographical note have their name between asterisks thus: *HUYBERTUS Horst*; *Henry Donald Mac Gillavry*. This does NOT affect smart or record matching.
Items 2 & 3 do impede wholesale import of other trees, but after a few disastrous experiences, I don't do that anyway, but copy manually after carefully researching each entry. I have learned from bitter experience to not allow anyone but myself to mess with my tree.
The relationship calculator seems to be disabled on-line, but still works fine in FTB.
Since all of the family tree except living persons and most of the family history uploaded as article attachments are public, you are welcome to take a look if you are interested. The family history in its virtual album is accessible to site members only.
It would, of course, be extremely helpful if the program itself had a clickable symbol for direct ancestors and biographical notes., but that has never happened yet.
Sounds like you've done some wonderful work Ingrid. I know you and others have suggested/requested some improvements to the History side of MH. Mostly though all we get is the standard answer - "I've past it on". I'm not convinced the development team actually read the forum suggestions.
I am having difficulty syncing my project to the web site. If it turn on all people in the sinc setting the project up loads to the site but it does not give me an indication from the site that the project sync is completed yet it is present on my home page. If i change the sync setting on my computer to all people all photos the up load is 1500.00 Mbs anit it gets to 69% and get stuck with no change to the site. These problems all seemed to begin when I opted to purchase the on line back up . I was given a date one month from purchase as my next back up date. I have been in contact with support via email 3 times with no answer. My tree contains 43000 persons with 3000 photos . I am a premium plus Member and have been for several years. This is frustrating and worrying . any assistance you be appreicated as i cant figure out if it is my end the upload as nothing seem apparent. or if it is a commumication problem with my heritage server.
I simply stop syncing my site a few months ago. Now I edit online and download the whole site as a backup. If you edit online and in FTB and then sync you may end up loosing data, or pictures, or both. I certainly have.
I have given up trying to sync as i have discovered in my photos for some reason Multiple ablums with no one in them . I have taken to tagging each person and deleting the emply photo albums. wish My heritage would at least tell it members if it is having problems. I have been in contact with other family members and advised them not to sync. until this is worked out
Nearly twelve months ago now I first raised this problem and it is disappointing that nothing has been done to fix it.
This problem is with articles - see APPS menu Articles. If you add a News Article and use the "insert/edit link" button to create a hyperlink inside the article, then save the article, the hyperlink is corrupted.
Everytime the link will end up having characters added to the front of the link URL or to the end of the link URL, that will stop the link from working. My Heritage helpdesk has been able to reproduce the problem, so I know it is not just me.
It should be a very simple problem for a coder to fix and it is very disappointing that myHeritage have chosen to ignore the problem.
I wanted to use the news articles to tell family members about things that were happening here and there. I create the articles with links to HERE and THERE and the links don't work. It is frustrating and annoying.
I apologize that the bug you reported is still unresolved.
We are aware of the issue and doing our best to resolve it as soon as we can. Your feedback is very important to us and we address every request that we receive.
You should remember that our software handles very complex databases and records and provides many genealogy tools. Every service and feature that is released goes through months of testing.
Bugs and feature requests are prioritized according to how many users write to support about them and how much resources and time they require of the development team. Some bugs that seem minor may actually be related to the infrastructure and require major changes that effect many other features.
We do our best to fix and implement the issues you report with the resources available to us. As much as we would like to, we can't fix every bug and feature that is requested.
We are aware that as a customer you look for the best tools to aid you in your work.
I hope you will understand as we work to resolve the issue you reported.
Thank you for your patience and understanding regarding this matter.
I'm with Jonas on this - I too understand that you can run with every idea posted on the forum. In this case though we are talking about a problem with your software - that many people pay to use - and part of it doesn't work. You know it doesn't work but you choose not to fix it because not enough people have contacted you and asked you to fix it. Hmm!
I would have thought one paying customer pointing out that the software doesn't work would be enough to raise a concern.
Yes it is a very minor issue - obviously - so minor its not worth fixing. Your code puts a wrapper around the URL that breaks to link. Change the code to remove the wrapper, problem fixed. Or is it deliberate. Are the links broken so users can't link to off-site URLs from the front page of MH? Then just remove the link button from the editor.
Anyway, it is a minor issue and I moved on to find a different way to do articles and newsletters.
Each time I extract data from the FamilySearch site the dates are one day over, eg 9th May will convert to 10th May. It is only the day date that is faulty. I have sent screen shot some months ago, not on the forum, and have not heard back.
I never figured out that screen shot process but I have just noticed on my curved, 'intelligent' keyboard with buttons for sound control and zooming, there is a button with a picture of a camera. Maybe...?
On your keyboard, along the top row is a 'Print Scrn'. When you hit that you then need to open a blank document, Office word' if you have Office. Once you click on the page hold down the Ctrl button and and hit the V key. this will paste your screen shot on the page.
How can I set the name that shows when a tree is opened? When I open a tree, it spotlights a name that I prefer not. It is not the last person entered. Can I choose a different name in a different part of the chart? How, please?