Thank you for writing and we appreciate your patience regarding this matter.
I understand that you have some issues regarding how the tree is viewed for visitors. I understand that it might not be comfortable for you when trying to share with many people. However we intended that for visitors some information will not be allowed to be viewed - such as information for living people on your family tree.
This is because some people might use this information for malicious intent. We want to protect our users, and we can supply you with the option to invite members which will be allowed to view all the information on the family tree. Any visitor can ask for permission to access the site.
Also, this lets us protect the privacy of other living members on your family tree, as some family members may not wish to be published online for everyone to see (and be searchable by google).
Many thanks for this explanation, Daniel. It is all perfectly understandable and good that you limit access by default. (Wouldn't it be nice if Facebook did the same?)
Could I have the facility to allow full access to some of my visitors and not others on an individual basis? If so, how?
I have realized that all my attachments in all my articles are missing!?! (I hope there are not missing, but not showing only, we can't see them)
Why is that? For example this one: http://www.myheritage.cz/FP/newsItem.php?s=137274981&newsID=65&sourceList=dir. There was 10 pictures as the attachments but now we can't see any.
What we can see only is the first article's attachment in the homepage.
We have noticed a problem recently where you can see that the users have pictures in their article by pressing the "Edit" button - in the bottom you will see a list of pictures. When you first create the article and add the pictures their size appears as follows: "<amount> kbytes". However, after you save the article and click on the "Edit" button, the pictures size is just "bytes". We are investigating this issue, and we will keep you updated when it gets resolved.
For quite a while now I have had great problems with slow response on my smart match pages and the smart match counter on main page. I even get 500 error messages some times. I use different computers in different locations and all respond the same so the problem cant be there. Respone time on other pages are OK.
Thank you for letting us know. If you are getting some error message please send us screenshot, thanks to that we will be able to know better the problem.
I have realized that all my attachments in my all articles are missing!?! (hopefully not missing, but not showing)
Why is that? For example this one: http://www.myheritage.cz/FP/newsItem.php?s=137274981&newsID=65&sourceList=dir. There was 10 pictures as the attachments but now we can't see any.
Thank you for bringing this into our attention! This is indeed a known issue and we are still investigating what is the source of the problem. We will write you an email once this bug is fixed!
"On behalf of a danish member of MyHeritage I have noticed a problem. Looking at site http://www.myheritage.dk/site-family-tree-149850251/strange (could be any site) and looking for an individual (Johan Berner Strange) he shows up differently depending on if you are logged on or not. For logged on users everything looks ok, but if one is logged off the mother of Johan Berner Strange shows as as does Johan Berner. Logged of users see the old layout and logged on users see the new (html5) layout. Please inform me when the problem will be solved, so I can inform our local user"
See the 2 attachments and notice that I'm not a member of that site
Notice that the user browsing the mentioned site isn't a member of that site. I realise that logged-on status affects the way the site is presented, as logged-off users see a flash site and logged-on users see a htlm5 site. But anyway - the names of the individuals should remain the same
As a non member of a tree you will not see full names on people/sites marked as private. For some unexplained reason some people becomes private without the knowledge of the site owner which is noted in an other thread.
Sorry, I presumed that by being logged on you also meant logged on and also a member of the tree. Did not read properly. If the user is not member of the tree, then in my mind it should not be any difference in appearence for a non member being logged on or not.
I have visited the site and even if I am logged on I see the site as a flash site and by that the persons are <Private>.
For me it is always the flash page I get when Im logged on. Even when browsing my own tree. Have never seen it as HTML5 and may depend on version of browser. I use Firefox version 18.0.2.
So the problem is if the site is shown as flash or HTML5.
Thank you very much - you hit the nail on the head. I've just had my profile changed to see the old flash version (even on my own site) - and now I can see the same as you can. The person appears as <Private> when in flash mode - but appears with full name when in html5 mode.
I hopeI can get the attention from the developers/support now
When people are members of a family site, and logged in under their invited email address, they will see the whole tree properly. If someone is a guest to the site - not logged into MyHeritage at all, or logged in under an email address that is not invited to the site, then they will see all living members of the tree marked as 'private'.
The family tree on the Fisher Web Site contains information about Phillippus Andries MINNAAR. My research tentatively points to him as my husband's great-great-grandfather. Your tree has more specific information about him than I've seen elsewhere. For instance, Voortrekkerstamouers 1835-1845 by J. C. Visagie, lists his ancestry as "ongeklassifiseer." I would like to find out the source of your information in the hopes that it will lead back to another generation.
You can view posts re my search for the MINNAAR family at my blog:
www.quesnellpoolesouthafrica.wordpress.com
MyHeritage has proven frustrating in that I can't find how to ask for an invitation to become a member of your tree or where I can send you a private e-mail so that we might exchange more detailed information and e-mail addresses.
ok so im apparently a manager of a second site also which also has my families details on it (i found out cos it keeps coming up in smart matches). i must have started this second one while at university because the problem is that the email address i used was closed down nearly 4 years ago, i cant remember either the address or the password and even if i remembered the address i still wont be able to access the account in order to reset the password.
the account is http://www.myheritage.com/site-42806721/cummins and i just want it deleted as its surplus to requirements, i cant access it and thus cant get rid of that terrible profile photo... help???
Hi Emer,
Thank you for the message. I transfered your 'old site' to your current account - so after login you will be able to see it and make what you wish.
Best regards,
Justyna
More problems with the Java photo uploader. (And I have tried 3 browsers, all with the same result.)
If I select a photo...by clicking on it, and the border becomes highlighted...or CNTR-clicking or SHFT-clicking to select multiple photos, the webpage/uploader does NOT recognize that any files have benn selected, and says "please select at least one file to upload."
SOMETIMES when I choose "select all", that works, but most of the time even THAT option returns "please select at least one file to upload".
