I wish to acknowldge aboud GEDCOM import/export is functioning perfect, I have played around a lot last week and no single problem identified.
It is important to keepo in mind that you may not receive the email because of MH email was sent to SPAM container, you have to make sure, MH emails are in whitelist. This was the only case/opportunity I hade this week.
The only thing is important for me in this forum thread - if problem is solved why MH team is not publishing the bugfix effected. I habe the feeling that MH suport resources are to be improved.
I wish MH Team great success, I have choosen your platform after intensive testing of different ONLINE platforms.
We are aware of the issue and doing our best to resolve it as soon as we can. Your feedback is very important to us and we address every request that we receive.
You should remember that our software handles very complex databases and records and provides many genealogy tools. Some bugs that seem minor may actually be related to the infrastructure and require major changes that effect many other features.
We do our best to fix and implement the issues you report with the resources available to us.
We are aware that as a customer you look for the best tools to aid you in your work.
I hope you will understand as we work to resolve the issue you reported.
Thank you for your patience and understanding regarding this matter.
I am also having this issue. While I appreciate that software can be complex and temperamental, 4 months is a significant amount of time. If the functionality is not there, please disable the upload dialogue (or add a warning) so your users don't feel incompetent when they can't upload the files. Also, please make sure your help desk is aware this is a known issue. I was told to just try uploading it again. At least give them the work around.
My family has 2 brothers married with 2 sisters. While Myheritage is clever enough to match entries around the world, it doesn´t match the same people within the same family tree. Is there any way of linking people within the same family tree to avoid duplications?
Hi Felipe, thanks for your reply, but that menu is not shown when clicking in , therefore I cannot make a connection with an existing member. Is there any way to make this menu visible? Please see image attached.