The "Check for Updates" function in the FTB Help drop-down menu starts a wizard that compares my code with that of your server. It tells me that my 7.128 version is fully up-to-date. So, any comment on what I should do?
Scroll down to the end of this exact page where you are reading this message, where you can see the green area, and click on "Family Tree Builder" under the "Downloads" section, and download the most recent version.
Double-click on the file downloaded to your computer in order to run the installation process.
REMEMBER to make a backup of the WHOLE library (on your computer) of your files saved with version 7.129 BEFORE you update to the nev version!!!!! You might run into problems with the update resulting in NOT beeing able to open your tree.
Hello. I've been a member of MyHeritage since 2009 and I have two main family trees that I go on. My personal family's tree and a little fun family tree that I made up.
A few days/weeks ago I was on the MyHeritage app when I saw the photos of the people in my tree weren't showing. I thought this was down to a small technical fault due to the app. I tried to access the website on my laptop but as its a slow old thing sometimes it doesn't let me access websites. So I just put it to the back of my mind. I've been trying to see my photos every week or so, on the app, and nothing changed.
I now have a new laptop, so today I decided to go onto the family tree, and I was greeted with no photos showing! You can see that there are photos supposed to be there, but it just won't show the actual photo. Its a white box with a cross in the left hand corner. At first I had no idea how on earth this could have happened, but now I think about it there could possibly be a reason why.
I cleared out my old laptop because I knew I was buying a new one, so I deleted all the documents I didn't need. I deleted the file that had mostly all of the pictures of the people in my made-up website, because I thought, they're already uploaded, why do I need to keep them? Because I deleted them, does that mean why they're all gone?
It wouldn't explain why all the other photos that weren't in the file have 'gone'. Photos that I uploaded years ago on my grandma's laptop have gone. All my photos are gone, the crests which I directly designed on the website, and photos which I uploaded on different computers have also disappeared. If I google any of the family members, it does come up with their picture, but then when I click on the link it goes back to being a white box.
Has anyone got any idea what has happened?? I really hope it can be resolved, as it means almost all of the photos have gone for good.
Edit: I've just been looking through the forum, and the photos coming with people's names aren't showing to me either. Its the same white box with a cross.
Did you ever get this resolved? It sounds exactly like the problem I'm having. The thumbnails in my online family tree have disappeared , but they they still show up in the "family Photos" section. I tried reinserting them, but they still don't show. I also have the MyHeritage android app on a tablet computer and the same is true there. Thanks
Hi Sarah, I visited 2 of your trees - the Stirrup and plus family and Agsy Web site and I have to say I am able to see actual photo when I click to the thumbnails in the photo tabon my laptop.
From my point of view there could be 2 reasons for behaviour you decribed - but maybe I didn't understand your description correctly:
1. You deleted some of your photos related to the profiles in your old laptop via Family Tree Builder (if you use it) and thn you synchronized your tree - this could affect the access to particular actual photos which could be removed from your online tree too.
2. There is some issue with the web browser or its components in your new laptop - which cause that you are able to see the thumbnails but displaying of actual photo are not working in your web browser. I think this could be the real reason.
Maybe you could try to use different web browser, if you have another one installed with your notebook.
A stupid question from someone just starting out doing some family research:
I am wondering if there is a formal definition of being "directly related"? For example, am I directly related to someone if I trace back six generations on the paternal side, but in the 7th generation flip to the maternal side? Clearly I am blood related and the great x7 grandson of this couple, but can I still say that I have directly related if they are the parents of my great x 6 grandmother as opposed to grandfather?? I don't know if paternal versus maternal connections make the difference.
I would like to make a tree for my side, is it possible to do that on the same account? I want to be able to print each out, so I can take them to the family reunions, and I don't need generations of my side shown.
Sorry to see you go. You've been a great help to alot of us on MH with your answers to solve problems. So, in a way, it wasn't wasted time. I hope you find a system that works better for your massive tree. I just hope it's not what will happen to the rest of us when we get as many people on our own trees as you have. Good luck!