We do our best to reply to all issues that are raised here on the forum.
Personally I have not come across a complaint that the FAQ forum was not or had not been displaying correctly, however thank you for pointing this out and I will look into it.
The forum post to the lady about her subscriptions that you have mentioned was handled personally be me in a one to one manner on the same day that she had posted her query.
Again we do not approach users about their personal account details over the public forum as this is a breach of the users privacy and involved the disclosure of the said lady's personal information. This I am sure you will understand as I would hope you would enjoy the same respect for your personal account information.
The post was then deleted by myself as this is classed as a non technical issue and of no relevance to the general public within the forum. Generally we are contacted directly about these kinds of issues and not through the forum platform, again I am sure you will understand.
Having said that I do thank you for pointing out what may be considered as flaws in the way the forum posts are handled and I can assure you that we are working hard and are dedicated to bringing a better more efficient user experience.
My post that was deleted was just about that. If you look at the first page of FQA post list it ends with the post "Co-site manager problem" if you have more than 10 in page size. Reason why? The post has a png image which is included in the list page and it corrupts the page because it has a bad termination of the image data which corrupts the HTML.
It also corrupts the post if you go in to it. For some reason post data is included in the FQA post list.
By the way I use IE 8.0 and Firefox and both show the corrupted page.
In Family Tree Builder you can always add an existing person as child, partner or parent pair. I think you can do the same in WEB tree. You never add a person in two place (you only do that by mistake).
So add the brother/sister in their families and then join them as existing partner (Not add).
I am William Shaefer, Jr. I started this site 3 years ago. I made my brother a co-site manager 2 years ago. He got a notice to pay the annual subscription cost a week ago. His debit card would not process, so I paid the subscription on my credit card. Now, it shows him as the official site manager. I think myheritage.com thinks that he is the primary site manager now, and everything I do indicates he did. How do I change this site setting?
I log into myheritage.com on my computer (firstname.lastname@example.org), and it shows that he is a site manager and that he is logged on; but Raymond is not me as it indicates on the screenshot below.
1) Familjedata finns inrapporterad men på släkttavlan presenteras personerna som 'okända'. Ingifta personer redigeras korrekt. Vad beror detta på - ser inte att jag kan styra detta på något sätt.
2) Förr var det vanligt att faderns förnman kombinerades med 'son' för söner och 'dotter' för döttrar - t.ex Johan Håkanssons söner fick därför efternamnet Johansson och döttrarna fick efternamnet Johansdotter. Men i släkttavlan redigeras döttrarna med faderns efternamn - detta är ej korrekt.
Avser att utöka min användning och betala för anslutningen men ej omn jag inte får ordning på ovanstående problem !
If you use the menu choise Family/Children/Handle Children you get a dialog where you can sort the children. Im not sure if you can sort children out of birth order though. Also Im not sure if it will carry on to the WEB tree.
Without sorting the children will be sorted in entered order and I think that will be carried on to the WEB if you have no birth dates even though you order them in FTB.
Last year my computer suddenly crashed really badly, and I lost all data from there. Unfortunately, there were all backups to my family tree. I found one backup, on external HDD but it was one of the first, so there was nearly nothing. Can I find the data somewhere else? Is there some database on the internet, where I can find my complete tree?
Will help me a match with another tree, I had in one of branches?
Hello, someone from my family has its own tree and photoalbum, where have also a pic and profile of mine. Please, do you know how to remove a picture, whithout being a member of their group and without contacting them?
The "Check for Updates" function in the FTB Help drop-down menu starts a wizard that compares my code with that of your server. It tells me that my 7.128 version is fully up-to-date. So, any comment on what I should do?
Scroll down to the end of this exact page where you are reading this message, where you can see the green area, and click on "Family Tree Builder" under the "Downloads" section, and download the most recent version.
Double-click on the file downloaded to your computer in order to run the installation process.
REMEMBER to make a backup of the WHOLE library (on your computer) of your files saved with version 7.129 BEFORE you update to the nev version!!!!! You might run into problems with the update resulting in NOT beeing able to open your tree.