Thank you for writing and we appreciate your patience regarding this matter.
I understand that you have some issues with the relationship report, however we would be glad if you could be a little bit more specific about it. Could you tell us if it gives you an error message? And if so, what is the error message?
Please, let us know so we could identify the problem and help you solve it.
It's been almost a month...did you ever get an answer?
Go to www.myheritage.com. Scroll to the bottom of the page and click About Us. When that page opens, click Contact Us.
Note the four email addresses at the bottom of the Contacts page. Open a new email and paste those four email addresses in the BCC field (so none of them know the other departments have also received it). Go back to the Contacts page.
Fill in the email form on the contacts page. Before you click Send, copy the text of your mail to the clipboard. Click the Send button.
Paste the text of your message into the email you created. Send it to all four email addresses. With luck, SOMEBODY at MyHeritage will be awake and will respond to your email.
Where have you deleted these photos? You are a Family Tree Builder user and if you delete photos online and then published your tree again from Family Tree Builder, your photos will appear again online.
You have to delete your photos in Family Tree Builder if you do not wish to have them as a part of your tree again. Otherwise they will keep appearing, just like you described it.
thank you for asking.
You can research your family history using the following methods:
1. Use SuperSearch, (www.myheritage.com/research)MyHeritage's family history research tool. It has more than 4 billion records from around the world and it's growing all the time. Read more about SuperSearch on our blog.
2. Use the MyHeritage.com Smart Matches feature. This unique feature compares your family tree to the millions of other family trees on MyHeritage.com and discovers family trees that match (overlap) your tree. This is found in the Family Tree > Smart Matches page of your family site, or in the Family Tree Builder software. If you are using Family Tree Builder, be sure to publish your family tree first as this increases the quality and quantity of your Smart Matches.
3. Use the Smart Research feature in Family Tree Builder (Premium feature). It will research your entire family tree automatically in more than 100 of the world's best genealogy websites and databases.
4. Use FamilyLink and World Vital Records (requires additional subscription) to search several billion names within censuses & birth, marriage and death records. It also contains the web’s largest newspaper collection, with over 100 million newspapers dating from 1739 to the present day, 8,000 American high school, College and Military Yearbooks, as well as the world’s largest online index of Tombstone inscriptions and Tombstone photographs.
Family Link content is mainly based on records from USA, UK and Ireland, Canada and Australia. There is also content relevant to more than 50 additional countries, in smaller quantities. Since users who are not currently living in USA, UK and Ireland, Canada or Australia have ancestors who lived in those countries, FamilyLink records can be useful for almost all users worldwide.
5. Submit a question to other genealogists on our genealogy forums, here: http://www.myheritage.com/genealogy-forums
Good luck with your research!
tak forat spørge.Dukan forskningdin families historieved hjælp af følgendemetoder:1.BrugSuperSearch,(www.myheritage.com/forskning)MyHeritagefamiliehistorieforskning værktøj.Det har mereend 4 milliarderregistreringerfra hele verden, ogdet vokserhele tiden.Læsmere omSuperSearchpå vores blog.2.BrugMyHeritage.comSmartkampefunktion.Denne unikke funktionsammenlignerdit stamtrætilde millioner af andrestamtræerpåMyHeritage.comogopdagerstamtræer, der matcher(overlap)dit træ.Dette er fundetiFamily Tree> SmartMatchessideaf din familiewebsite,elleriFamily TreeBuildersoftware.Hvis du brugerFamily TreeBuilder, skal du sørgefor atudgivedit stamtræførst somdette øgerkvaliteten ogkvantiteten af dinesmartekampe.3.BrugSmartResearchfunktion iFamilyTreeBuilder(Premiumfunktion).Det vilforskehele din familietræautomatisk imere end 100 afverdens bedsteslægtsforskning hjemmesiderog databaser.4.BrugFamilyLinkog WorldVitalRecords(kræverekstraabonnement) for at søgeflere milliardernavneindenforfolketællinger&fødsel, ægteskabog dødoptegnelser.Den indeholder ogsåinternettets størsteavissamling,medover 100 millioneraviserstammer fra1739til i dag, 8.000amerikansk high school,collegeogmilitæreÅrbøger,samtverdens størsteonlineindeks overTombstoneinskriptioner ogTombstonefotografier.FamilyLinkindholder primært baseret påoptegnelser fraUSA, Storbritannien og Irland, CanadaogAustralien.Der er ogsårelevant indholdtil mere end 50yderligere lande,i mindre mængder.Dabrugere, derikke boriUSA, Storbritannien og Irland, CanadaellerAustralienharforfædre, derlevedei disse lande,kanFamilyLinkregistreringervære nyttigefor næsten allebrugere på verdensplan.5.Indsendet spørgsmål tilandreslægtsforskerepåvoresslægtsforskningfora, her:http://www.myheritage.com/genealogy-forumsHeld og lykkemeddin forskning!
Can I recover a previously used unique address for my site? I accidently changed my unique address and on discovering my error a moment later tried to change back to the original address but received a warning message 'Sorry, the address is already taken'.
Is there anyway the original address can be unlocked (by e-mailing MyHeritage perhaps) as it was presumably locked by my good self on initial use?
Under/ General>Projects directory: it states that the location is 'C:Program FilesMyHeritageData' But the gedcom's and zed's are not located in this directory. The folder is indexed and I have applied archiving attributes but the gedcom and zed files cannot be located in this folder. I have performed a computer search but they cannot be found. Are they hidden, and how do I access them? Thank you.
Thank you Remo for your assistance. I am running Windows 7. I suspect I am running the current version of MyHeritage Family Tree Builder: although you wouldn't know as the properties of the version I downloaded 7 April 2013 states: 'File Version 0.0.0.0'; Product Version: 0,0,0,0' And that's coming from the application specific. See attachment. This programme was downloaded from MyHeritage.com yesterday 7 April 2013. When I was running the programme on my other computer: XP, it saved the gedom's to the file I nominated: Tools>Options>General>Projects Directory:___, but with this download: downloaded yesterday on my laptop running W7, it has chosen itself on install: C:Program FilesMyHeritageData, and the gedcom and zed files are not located there. When you open a project: it states the directory it is sourcing the zed file from: C:Program FilesMyHeritageDataJohn Smith.zed, but it is not housed there, both in the hidden and unhidden state. (Re: Load Genealogy Project)
The files are not located in C:UsersDefaultDocuments.
After starting the laptop today, the name of the project reflects in the search: "C:Program FilesMyHeritageFamiliesJohn SmithDatabase" It didn't yesterday: so rebooting the laptop has recognized it. (Which it shouldn't do: it should reflect in 'search programs and files' once saved) But if you right click on the icon and open file location a 'problem with shortcut' window states: 'The item 'John Smith' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly.' However when I start MyHeritage Family Tree Builder, the last project magically loads with my project: but from where?
I do not have problems locating files on my laptop, but MyHeritage has chosen to locate the files in a location: not where it states it is; not where I have stated in the designated folder Tools>Options>General>Projects Directory:___: but in a place that I cannot locate but the programme can?? Refer to attachments.
I have located the folder that contains the data. Even though MyHeritage saves to the folder that I previously specified: it does not save it there, and causes other problems. Even in the unhidden state it does not exist. I explained this much earlier.
MyHeritage saves all data to C:\Users\home\AppData\Local\VirtualStore\Program Files\MyHeritage.
Problems are systemic if the source data is not correctly associated with the path: you cannot generate books and charts if the programme cannot directly identify where the data is stored even though the programme is storing the data, saving it to a different location other than displayed and when drawing from. (I really wish I was able to post the .bmp's I have saved of the many errors and problems into this forum, as it would assist the dveloper and those that want to resolve problems.)
MyHeritage Version 6.0.0 Build 5634 on installation chose the path it was saving its own data to in C:\Program Files\MyHeritage\Data, but in fact it was not saving it there at all: it was saving it to C:\Users\home\AppData\Local\VirtualStore\Program Files\MyHeritage. .: Within the operational programme: go to Tools>Options>General>Projects Directory>(And then add: C:\Users\home\AppData\Local\VirtualStore\Program Files\MyHeritage\Data)
Forget about '2. Attachments' as they are either vetted or blocked.
There are 2 reasons, I did not have/had this problems. I did change the project path to my 'central' data location, I've written before. And the 2nd reason is that I'm using another genealogy software for reporting purpose.
Is it possible to change the ID of a person in the program ? Because I've deleted some persons and now there are unused ID's and they are not in order. How can I arrange them ? And how can I write using diacritics without them transforming into question marks ? My program is in romanian. What changes should I do ?
The ID numbers for people in your tree in Family Tree Builder, are internal to the programming of the tree, and are not editable.ID numbers are not re-used when people are deleted. Therefore, ID numbers can exceed the actual number of individuals in the tree.
To fix the language settings you will need to change an additional setting of Windows7:
Go to the Start menu > Control Panel > Clock, Region and Language > Regional and Language Options > go to the administrative tab of the options menu, and define Romanian in the non-Unicode programs language section.