well, its not ok, am still listet as the male in the reprots and my husband is listed as my wife. and now at the tree am on the male place. There are also several others that have swiched places still, I hope you can fix this so the male are back on the left side and the female are on the right side.
I have a Premium account and that promises me Priority Support!!!!!!!! Well still after 4 days I have NOT received any support! I can only guess what NON Priority support means. This is NOT the first time so for me it's pretty close to a scandal. Don't promise something you can't live up to.
I am sorry to hear that you feel you are not getting quick enough answers from us. You are one of our prioritized customer. And I hope that the answers you have gotten in the past have been to your satisfaction.
Wish I could say that I'm happy with the customer service. Unfortunately I don't agree that Priority Support should take almost a week!!!!! It was just a simple question. As for the answers, same thing. Twice your answer has ended up with you "resetting" my Matches, without asking me, resulting in ALL my matchnes gone!!! Now in a PM you tell me that "matches in my tree" are delayd!!! Well even I can understand that without asking as i uploaded the tree May 19:th. Now again, we are talking about my tree named GOTLAND, nothing else, so.....PLEASE DO NOT touch my other tree named Jackson 2011-12-30
WHAT!!!!!!!!!!!!!!!!!! I have NOT sent you 76 tickets during the past 158 days!!!!!! I have sent you THREE (3) tickets in total!!! Can you PLEASE send me a copy of all the tickets you claim that I have sent to you?
First ticket: 2012-01-03 about you charging me the wrong amount for my account
Second ticket: 2012-02-20 about SmartMatching
Third ticket: 2012-06-01 about Smart Matches
IF, in your opinion a posting on the forum is regarded as a "ticket"........ WOW!!!
I'm not going to go through ALL my postings, think they are less than 25 and none of them are "tickets" just discussions with other members. Think you owe me an apology.
Sorry for this, but you made me a little bit upset and people reading this thread might think I'm...........
I can see that I have made 56 postings and I guess 40-50 are answers to people in other threads so.... 76 tickets is 20 more than ALL my postings, NO WAY!!!!
I feel the need to defend the support team here. I have had in the last 3 years or so 3 very serious problems with FTB which the support team helped me solve or solved for me. The last one prevented me from using FTB at all. They spent 3 full days on my computer with me long-distance, tracked the problem down and identified the bug in MY system NOT theirs and helped me remedy it, for which I am eternally grateful considering all the blood, sweat and tears I have invested in this project. Certainly their responses could often be more speedy, but having been the victim of other companies' 'support', theirs ranks very high on my satisfaction and appreciation scale! They have been there for me WITH STELLAR RESULTS when it really counted!
I have no problems "defending" the support team BUT, would you be satisfied to have to wait a week for Priority Support, have your family tree ruined TWICE and finally accused for "bombing" the support with 76 tickets, when it, in fact, is 3?
I have no doubt what so ever that you have been lucky to gbet your support BUT, I have not and I feel that it is my right to tell them so.
You just click menu option "Invite more family" and at the bottom of this page you click "- Invite other people manually".
If you dont want to invite people as member of your site you can send the unique familysite url to these people. You can find your unique familysite url by clicking: Account -> Site settings -> General. At the bottom you can choose your unique address for your family site in the format xyz.myheritage.com
Hej! När jag försöker kopiera (slå samman) uppgifter från ett annat träd publiceras inget namn på personeran på min Websida utan personerna dyker upp som "okänd". Enda sättet att komma tillrätta med detta verkar vara att ta bort personen och lägga till den manuellt? År det någon som vet hur man kan lösa problemet på ett enklare sätt? Mvh
Om det ær enklare eller inte, får du avgøra, men jag "öppnar" personen och då är markören placerad bakom sista förnamnet. Jag bara gör ett mellanslag växlar till efternamnet och gör det samma och personen finns där med namn.
SAmma problem har jag med SmartMatches och den gröna markeringen. Den finns där men när jag klickar på den så får jag svaret att det INTE finns någons matchning. Då "öppnar" jag personen och sätter tex en ETTA bakom sista förnamnet, stänger persone, öppnar den igen och tar bort ETTAN och vips, matchningen fungerar igen.
Idiotiskt? Javisst men det är det mycket som är här i programmet.
Problemet du beskriver kan åtgärdas på följande sätt.
Öppna ditt projekt i Family Tree Builder.Sök efter namnet på den person som visas som "okänt" på din släktwebbplats.Klicka på Redigera> Redigera detaljer [namn].Klicka på fliken "Mera".Längst ner på skärmen finns en ruta som heter "denna person är privat (publicera inte till släktwebbplatsen)".Avmarkera den rutan och publicera ditt släktträd, på nytt, till din släktwebbplats.