Hi! no, you are not alone with this problem, i have the same also. But some reports alsos says that the male are wife to someone, but they are in the correct place on the tree. I hope they will corretct this soon.
Yes it is but you have to do it from your Family Tree Builder and then publish the new version to the website. In your MATCHES area you can merge the data from smart matches into you exiting data, automatically or selectivle for the tree or even manually one at a time. Hope this helps
So i have seen some issues that members are having and am concerned about upgrading
"NEW: Historical Records Collection - annual access to huge data collection. Birth/marriage/death/census/newspapers/military/much more, covering 4 billion names in USA, UK, Ireland, Canada, Australia and 50 additional countries.
Massively discounted 45% until July 31 2012 for Premium users only."
this says I have access to this data not that I would have to pay a 3rd party......
I am trying to view a family members tree and it tells me I have to be a upgrade to see it. If I create and publish on this site does everyone need to pay just to see my site?
As well I do not see a satisfaction guarentee, does the site offer it?
I realy don't want to commit to a site for a year if it turns out to be crap.
Thank you for writing to us, and sorry about the delay.
If you purchase a data subscription indeed you will be able to access all research results within the SuperSearch feature.
The data subscription is personal, so only the person that purchased the subscription will be able to access the data.
Please note that you can purchase a credit package that is cheaper and will allow you to access specific records, according to their "price", and when you run out of credits, you will be able to decide if you would like to purchase more, or not.
When I choose Review Match/Compare Trees, I can see the text Loading but nothing more happens. I have let the program Load for over 2 hrs but...... still nothing. Anybody else with this problem? This all started about 2 weeks ago, before that it worked just fine.
Hei! jeg lurer på hvorfor de bytter plass noen ganger når jeg legger til ett barn? eller som min mann og meg, vi vises som det skal i treet, men i rapportene så står han som min kone. Kan dere rette opp dette for meg.
well, its not ok, am still listet as the male in the reprots and my husband is listed as my wife. and now at the tree am on the male place. There are also several others that have swiched places still, I hope you can fix this so the male are back on the left side and the female are on the right side.
I have a Premium account and that promises me Priority Support!!!!!!!! Well still after 4 days I have NOT received any support! I can only guess what NON Priority support means. This is NOT the first time so for me it's pretty close to a scandal. Don't promise something you can't live up to.
I am sorry to hear that you feel you are not getting quick enough answers from us. You are one of our prioritized customer. And I hope that the answers you have gotten in the past have been to your satisfaction.
Wish I could say that I'm happy with the customer service. Unfortunately I don't agree that Priority Support should take almost a week!!!!! It was just a simple question. As for the answers, same thing. Twice your answer has ended up with you "resetting" my Matches, without asking me, resulting in ALL my matchnes gone!!! Now in a PM you tell me that "matches in my tree" are delayd!!! Well even I can understand that without asking as i uploaded the tree May 19:th. Now again, we are talking about my tree named GOTLAND, nothing else, so.....PLEASE DO NOT touch my other tree named Jackson 2011-12-30
WHAT!!!!!!!!!!!!!!!!!! I have NOT sent you 76 tickets during the past 158 days!!!!!! I have sent you THREE (3) tickets in total!!! Can you PLEASE send me a copy of all the tickets you claim that I have sent to you?
First ticket: 2012-01-03 about you charging me the wrong amount for my account
Second ticket: 2012-02-20 about SmartMatching
Third ticket: 2012-06-01 about Smart Matches
IF, in your opinion a posting on the forum is regarded as a "ticket"........ WOW!!!
I'm not going to go through ALL my postings, think they are less than 25 and none of them are "tickets" just discussions with other members. Think you owe me an apology.
Sorry for this, but you made me a little bit upset and people reading this thread might think I'm...........
I can see that I have made 56 postings and I guess 40-50 are answers to people in other threads so.... 76 tickets is 20 more than ALL my postings, NO WAY!!!!