I have emaiiled this website MULTIPLE times. No one has gotten back to me. There is no phone number to call. I joined this site and have utilized it well, I didn't expect at this point for it to be unprofessional!
You guys build an account that was no longer active, automatically without my permission! You have put me at a negative status.
I also wrote to myheritage.com and have received no answer. My problem is that children of my sisters-in-law appear as my grandchildren. I figure that if this error is in my family tree, there may be some others too.
You guys emailed me saying my account would be delete before the free trial, but this morning I get an email saying that I was charged for a full subscription. I am furious and demand a refund.This is ridiculous.
I was charged erroneously on 7/10 for $119 when I contacted this agency a year ago asking to cancel my subscription before the trial was up. I need to have this account closed and my money returned to me
I have been working on my family tree for the last 25 years, i used this site when i became aware of it...it now seems that ALL my information has been hijacked by the 13 YEAR OLD SON of a cousin who isnt even related to one side of my family..and now I cant alter amend or add to this information ! I have tried unsucessfully several times to get some answers from support but all i get back are mails telling me ive been ticketed !
whats worse is,,he is finished his school project, is now living in India , is refusing to help , is no longer interested in this ,and hes telling me ...TUFF, start again !!
Does anyone please please know of a way to get some real decent proper help ?
If you have a monthly backup you can retrieve it by going to the Family Tree tab, the choose Backup menu. All your backups are then listed and you can choose which one you want to retrieve. Good luck. Might be best to export your GEDCOM file first incase something goes wrong.
If you can get the tech support people to respond you might be able to restore it from an earlier backup. Good luck getting tech support to help though, I've been waiting 2 weeks for a reply on my issue.
Do you mean he took the information off of your tree? That's the way many people who use this site do their research. They get it through smart matches. It's even easier to do on Ancestry.com. You don't even have to look at the information there. Only way you can stop it is by making your tree private.
I checked and sure enough there's a 2nd site under my account from the old Family Tree Legends software. For now I've disabled all of the updates from it, but that seems to be where the emails were coming from.
Ups har premium fik klikket på nyhed Webside og nu kan jeg ikke udgive mere end 250 personer (det gratis program ) og den siger jeg skal opgradere til Premium som jeg har Hvordan sletter jeg denne nye Web side der nu pludselig er oprettet UDEN at slette hele mit stamtræ. Og hvordan sikkerhedskopierer jeg hele mit stamtræ ?? Sidst forsvandt det helt og jeg måtte lede efter det længe før jeg fandt det igen UHA. Tak Hilsen Vibeke
Du har en præmie konto med 261 mennesker, som du skal være i stand til at logge på uden problemer. Du har to slægtsspørgsmål sites med os, og måske du er logget ind på din anden familie site, som er en nyoprettet bund konto. Du kan skifte mellem konti, skal du gå til "Konto" i øverste højre hjørne og klik på "Mine Sider".
Hvis du ønsker jeg kan fjerne din nyoprettede basekonto?
Du må gerne slette den Nyoprettede bund konto for når jeg er logget ind på den side jeg opretter stamtræet på er der ikke en min Konto at vælge imellem og det er hele tiden den forkerte der dukker op. Men for min skyld pas på det ikke er min premium konto med alle mine familiemedlemmer der slettes
Tusinde tak for hjælpen det var dejligt har nu fundet ud af det og det kører Hved du hvorfor at min mand står som hovedperson og ikke mig det er møg irriterende at mine svigerforældre står som mine forældre osv Hvor retter jeg det henne og selv om det er opført at jeg er født i Vallensbæk står hans fødested ved mit billede ?? mærkeligt . Hvor opdaterer jeg det jeg opretter på min side så det kommer med på den side de andre familiemedlemmer ser ??
Sorry if this is an obvious one, but I can't find the answer in the help or forums. I want to associate some photos and documents (PDF) with places in my online family tree in myheritage.com. How do I go about doing that?
Maybe I need to clarify the problem I am having. I upload a document or photo, then edit the place information, e.g., grottaferrata. Then, if I do a search and specify the scope is Places, myheritage does not find grottaferrata. grottaferrata is associated somehow with the photo but not as a place. So there is no way to find it on a map in myheritage.com. Finding all the places associated with family members and photos should be a fun and informative part of genealogy software. By the way, google maps finds grottaferrata just fine, so that's not the issue.
I have problem with password when I enter password page tell me I am a guest. I ask new password and I have answer that my new password send to my email, but I dont have any mail. I am sorry for not very good english.