I'm new but hoping this might help, on the right hand side of the screen there is a scroll icon, if you move the lever down to be smaller your tree should come in closer. Not sure if this is what you mean but i know what you mean.
Sorry, i was going to add that the names are smaller, i've been experimenting too, but once you get the people closer together you could enlarge the section you want to look at that's what i did yesterday.
I run into trouble of using the family tree builder. I could not display any chinese character on the chart. it shows squares(see image attached). I would need to display duo language. (english and chinese). Does anyone know how to do this?
Thank you for you reply to the user however, yes we do know and have this information within our help center. You will also be able to use the above posted link should you also require the language assistance.
A week or so ago I wrote a lengthy biography under the "Notes" tab on the Family Tree Builder for my father. I synced to the Family Tree Site and all was good.
Tonight I opened the Family Tree Builder on my computer to add more information and the biography I wrote under "Notes" for my father was no longer there. The whole "Notes" area was blank.
I went to the Online Family Site and the Biography was all there under my fathers profile. Phew!! I thought I had lost it. I then proceeded to write a Biography for my mother on the Family Tree Builder on my computer. When I finished I synced to the Family Site and went to check but nothing was there. :(
I then went to have a look at my fathers profile and there was no biography there for him anymore.... it was all gone!! Not happy.
I went to my mothers "Notes" section and there is nothing there. Luckily I had a text copy of the biography in a document on my computer so I went and copied it and pasted it into the "Notes", pressed OK and.... nothing... it all disappeared.
So now I have not only completely lost my fathers biography, which was quite difficult and emotional for me to write the first time but I can't seem to get my mothers biography to stay put on the Notes tab. It is still on the Online Site but I am afraid that when I sync to the site again, it will disappear like my fathers one, because there is nothing under "Notes".
Anyone have an answer to this, because as I mentioned already, this is emotionally hard as it is.
Ok so this is what I had to do to hopefully fix this problem, but I don't know if it will be a long term solution.
I rebooted the FTB and restored the back up file that was the one where I had typed the Notes for my Dad. The Notes as I typed them were there. I then copied and pasted the notes into a text document for safe keeping. I am not sure if I will have to repeat this but at least now I have the notes that I typed.
IE is not just an internet browser. It opens HTML for sure but also is used by windows for other protocols such as HTTP or FTP and others.
Accordingly when it is upgraded it can affect other software which relies on it to display elements. The Notes box for instance. This component appears to me to be a third party piece of software bolted into MH about two years ago and which is an old legacy software element from early webpage CMS software. I know this because I used to use software with the very component in it (albeit with the ability to edit text and font style and size and more) when I managed a website for a client who used this software. It is likely that any significant IE upgrade will affect older software because it wasnt written with IE in mind to handle it.
The important thing to recognise is that MH isnt fastest off the blocks with patches and fixes so you have to be pateient and wait for their engineers to fix the problem. Inevitably the solution is to reinstall the new version and to remember that the original data is most likley safe (but unviewable) in a backup file or latest save file or the online file.
This is indeed terrible. I know, because it has happened to me. If I were you, I would get in touch with the support team directly and perhaps they can retrieve your notes. Did you perhaps check the 'do not publish' button in FTB? Or perhaps you are using the outdated version of FTB in which the problem surfaced? In that case they will give you a link to fix it. I myself have turned off the automatic sync and sync only manually to the on-line tree after checking that all is well. Good Luck!
I admit that I am new to MyHeritage. That being said: Is there a reason that when I do "extract record" it causes the date on my family tree to be one day past the date I am trying to extract? Is this done on purpose? Will it self-correct when I sync? Or do I have to change each one manually?
Thanks, that answers one part of my question that was summarily removed (though I received a courteous reply from the support team).
And I am glad everybody else finally got to see that.
Until the fix is in; should we adjust all dates from Geni by one day? And which way? And does it affect dates from other sources?
There is also an issue with the setting out of the names of ladies who have married; not only does Geni use a different notation to many of us
(if Mary Smith marries John Jones I use Mary Jones (born Smith) but they prefer Mary Smith Jones) but it mucks up the names in the tree (neither one nor the other) and I have to correct them. Is that a bug too?
Every extract match process gives you the opportunity to choose the information you would like to copy to your family tree.
Instead of clicking on the generic "Extract all" on the bottom of the page, you can click on the arrows between the match and the data on your tree for each piece of information, and extract those bits of information one by one:
This can be done for the dates, names, etc. That way, you can keep the data that you believe is already correct on your family tree.