thank you for the message. Please read this FAQ, it should help you to solve the problem: http://www.myheritage.com/help/2008/10/why-do-i-see-unknown-individuals-in-my-tree-online-after-i-publish-from-family-tree-builder/en/
What do you need to know? My problem is that just one person has got the name "unknown" and the second name. I just wrote the persons last name when he was born not long ago, and its impossible to change "unknown" to his Christian name.
Sorry, if I stole this thread, but this could be of common interest, I suppose.
If it's impossible to change the person's first name, that's a new one for me. There's just several reasons why it might show unknown if you hadn't added it, but it looks like my information would not have applied in your situation. Sorry.
Does this happen only when using different users on your computer? If you log into your user do you also receive this message? Would you like your wife not to see the Family Tree Builder at all when she uses her computer user?
This has happened several times in my tree where I have two families linked by a son of one marrying a daughter of the other. If I later discover that another son (already in the tree) married a daughter of the other family (also already there) I will use the 'connect to existing individual' option to connect them. Sometimes I then discover a third connection.
On several occasions this has resulted in the parents switching sides in the display (eg mother now on the left, father on right) with correct colour pink or blue showing, correct gender in FTB on my computer.
BUT when I try for smart matches the smart match facility tries to match my mother to someone else's father data, and vice versa. So I cannot match. I cannot easily delete these individuals as they are bang in the middle of large extended family networks and the tree says the gender is correct anyway, it is just that they are switched so the mother looks to be in the usual father position.
Am I alone in having this problem? I have a lot of matches I would like to action and cannot.
Hi! no, you are not alone with this problem, i have the same also. But some reports alsos says that the male are wife to someone, but they are in the correct place on the tree. I hope they will corretct this soon.
Yes it is but you have to do it from your Family Tree Builder and then publish the new version to the website. In your MATCHES area you can merge the data from smart matches into you exiting data, automatically or selectivle for the tree or even manually one at a time. Hope this helps
So i have seen some issues that members are having and am concerned about upgrading
"NEW: Historical Records Collection - annual access to huge data collection. Birth/marriage/death/census/newspapers/military/much more, covering 4 billion names in USA, UK, Ireland, Canada, Australia and 50 additional countries.
Massively discounted 45% until July 31 2012 for Premium users only."
this says I have access to this data not that I would have to pay a 3rd party......
I am trying to view a family members tree and it tells me I have to be a upgrade to see it. If I create and publish on this site does everyone need to pay just to see my site?
As well I do not see a satisfaction guarentee, does the site offer it?
I realy don't want to commit to a site for a year if it turns out to be crap.
Thank you for writing to us, and sorry about the delay.
If you purchase a data subscription indeed you will be able to access all research results within the SuperSearch feature.
The data subscription is personal, so only the person that purchased the subscription will be able to access the data.
Please note that you can purchase a credit package that is cheaper and will allow you to access specific records, according to their "price", and when you run out of credits, you will be able to decide if you would like to purchase more, or not.